BSOD error usbhub.sys


  1. Posts : 90
    Windows 10 64 bit
       #1

    BSOD error usbhub.sys


    Many BSOD crashes regardless of Reinstallation of windows 7. Minidumps are uploaded, please do help us determine the source of the crash, thanks :)
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello corruptDNA.

    it is a stop 0xFE
    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FE, {8, 6, 5, fffffa8007868b20}
    
    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
    
    Followup: MachineOwner
    ---------
    According to Carrona.org, STOP 0x000000FE: BUGCODE_USB_DRIVER
    Usual causes:
    USB device driver

    For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Install Service pack 1.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    Let us know the results.
      My Computer


  3. Posts : 90
    Windows 10 64 bit
    Thread Starter
       #3

    Thanks for your help, it seems as if the problem has subsided :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Good to know :)
      My Computer


  5. Posts : 1
    NM
       #5

    Thank you but....


    I would like to thank Arc for solving my problem, however would like to suggest that when uninstalling each usb driver people be aware of which usb driver is the mouse and that if you uninstall your mouse driver before the usb driver with the problem in some cases you will have to restart right away due to the mouse driver not configuring properly without a restart. I was left without a mouse and had to shut down before proceeding to uninstall the rest of the usb drivers. it may seem minor but it is something that can be frustrating. i suggest uninstalling the mouse usb driver last anytime you troubleshoot usb hubs causing BSOD erros.

    Regards

    Journeyman IT
      My Computer


 

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