Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD / Driver failure in video games 0x000000C4

16 Dec 2012   #1
goldrc4

Windows 7 Professional 64-bit
 
 
BSOD / Driver failure in video games 0x000000C4

Got an issue that I need help on,
I have a fairly recent install of windows 7 professional x64 and I am getting BSOD's and driver failures.

I will be playing a video game (any game) and I will get some artifacting for a few seconds then the monitor refreshes and the game continues with slightly messed up graphics. Once the artifacting happens a few more times It will BSOD or I end the process.

usually the error is 0x000000C4 but occasionally other errors. I did re-seat the graphics card and RAM and that held off the BSOD's for about 24 hours.

I don't think it is the card as it is less than six months old and the occurance of the problem is random, and from what I can read from the logs, it is nvidia and direct X related.

Multiple graphics driver re-installs have not fixed it, nor has a system restore.

I tried to upload the .dmp file but it wouldn't let me so it is in a .zip


My System SpecsSystem Spec
.
16 Dec 2012   #2
bagavan

Windows 8 Professional x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800acbd010, fffff8800fd6d630, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ade630 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800acbd010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd6d630, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ade630
fffff880`0fd6d630 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0522ba48 fffff880`02ea9000 : 00000000`00000116 fffffa80`0acbd010 fffff880`0fd6d630 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`0522ba50 fffff880`02e7c867 : fffff880`0fd6d630 fffffa80`09068000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0522ba90 fffff880`02ea8e0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0acbd010 fffff880`02f77dc0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`0522bb40 fffff880`02f77ec1 : fffffa80`09fcd1f0 00000000`00000080 00000000`00000000 fffffa80`09060010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`0522bbc0 fffff800`0316fe5a : 00000000`052f9d10 fffffa80`09086a00 fffffa80`066d4040 fffffa80`09086a00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`0522bc00 fffff800`02ec9d26 : fffff800`0304be80 fffffa80`09086a00 fffff800`03059cc0 00000000`00000020 : nt!PspSystemThreadStartup+0x5a
fffff880`0522bc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ade630
fffff880`0fd6d630 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ade630

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Update to the latest nvidia drivers
Drivers - Download NVIDIA Drivers
My System SpecsSystem Spec
16 Dec 2012   #3
goldrc4

Windows 7 Professional 64-bit
 
 

Currently running the most up to date WHQL driver available (306.97), I did try updating to 310.07 -BETA but it did not help at all. Still, I will update to 310.70 -BETA again and see what happens this time around.
My System SpecsSystem Spec
.

16 Dec 2012   #4
bagavan

Windows 8 Professional x64
 
 

Don`t update to beta version as there are chances of the driver being unstable in some cases.

Update to the latest stable version
My System SpecsSystem Spec
16 Dec 2012   #5
goldrc4

Windows 7 Professional 64-bit
 
 

I cannot update any more, I am running 306.97 which is the most current stable driver. That crash log and almost all the BSOD's occured while running nvidia's most current driver.
My System SpecsSystem Spec
16 Dec 2012   #6
bagavan

Windows 8 Professional x64
 
 

Which antivirus do you have?
My System SpecsSystem Spec
17 Dec 2012   #7
goldrc4

Windows 7 Professional 64-bit
 
 

I run two; ESET NOD32 version 5, and Clamwin
My System SpecsSystem Spec
17 Dec 2012   #8
bagavan

Windows 8 Professional x64
 
 

don`t run two antivirus at a time.

They will conflict with each other
My System SpecsSystem Spec
17 Dec 2012   #9
goldrc4

Windows 7 Professional 64-bit
 
 

next time this occur's i'll disable one of the antiviruses, I should point out that since creating this thread, the error/BSOD has not happened yet (I don't know why it hasn't).
My System SpecsSystem Spec
18 Dec 2012   #10
bagavan

Windows 8 Professional x64
 
 

One tip that I can give you is

uninstall both of the antivirus

use

Microsoft Security Essentials - Microsoft Windows

MSE is the antivirus which integrates best with windows 7.
My System SpecsSystem Spec
Reply

 BSOD / Driver failure in video games 0x000000C4




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing Browser Games, error 0x00000124;0x000000c4;0x0000009c
I got Asus A42JA notebook, and after a few hours about 2 hours playing browser games and surfing the internet my Laptop got crashed, I don't know what's wrong with it and it got a different kind of BSOD. here is the dmp files and the other files that i get when i use SF diagnostic tool, i have run...
BSOD Help and Support
BSOD New Hardware (MB, CPU, RAM, Video Card), error 0x000000C4
Hello all, A couple of days ago, I upgraded the hardware on a video editing machine running Windows 7 Ultimate x64. I was able to get the computer up and running, with all new hardware recognized. Yesterday, though, I encountered three BSOD's: REFERENCE_by_POINTER; IRQL_NOT_LESS_OR_EQUAL; and...
BSOD Help and Support
BSOD while playing certain Steam games, appears video driver related.
System Specs Samsung Series 3 Laptop Model NP350V5C. Age: About 4 months. CPU: Intel Core i5 3210M @ 2.50 GHz RAM: 8 gigs GPU: AMD Radeon. HD 7670M BSOD Description
BSOD Help and Support
Driver Verifier BSoD on checking BIOS, 0x000000C4
I need help with this, can't quite figure out the problem. It's really... odd. In addition to other minor system problems in this brand new build, I have a somewhat recurring driver crash related to the common Driver Verifier problem. I can't find the driver myself, so I don't know which one or...
BSOD Help and Support
BSOD While starting games and updating video card driver
Hi, Just a few weeks ago i started getting random BSOD issues, what is strange is that it doesn't happen with all games, i can play World of Warcraft fine but games like Sims 3 and Counter Strike screw me over and also trying to update my graphics drivers makes me BSOD. My knowledge when it...
BSOD Help and Support
BSOD during idle/browsing/games (driver power state failure)
Windows 7 Home Premium 64 bit. I installed it myself but the case windows came in says OEM. 2 months old computer. Attached dump file. Thanks in advance.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:46.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App