Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - Windows 7 Professional x64

16 Dec 2012   #1
Mavone

Windows 7 Professional x64
 
 
BSOD - Windows 7 Professional x64

In the past I used to get BSODs 80% of the time I tried to quit a video-game, and nowhere else. At the moment I keep getting them randomly. When I received the BSODs quitting video-games, it said there's a problem with the cdd.dll file, so I searched your forums and i tried doing what Arc said here about the driver verifier.

Went to bed, woke up this morning, and the system was not working anymore. I barely managed to restore it and now using the SF Diagnostic Tool I'm uploading all the necesary files hoping you guys might help get rid of this problem.

The 121512.dmp file is the one recovered after the last BSOD I received after closing a video-game and the
121612.dmp is the one recovered after the "driver verifier" was one.

Thanks!


My System SpecsSystem Spec
.
16 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Mavone, it is sad to know that driver verifier put you in such a trouble. When it creates a situation that you cannot boot windows normally with DV enabled, you need to boot into Safe Mode and disable DV there. I think I should elaborate my instructions

Anyway, in your case, DV worked nicely, and it pointed a real thing out, it is your DeathAdder Mouse driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88006af14e0, fffff980032acc60, 0}

*** WARNING: Unable to verify timestamp for dadder.sys
*** ERROR: Module load completed but symbols could not be loaded for dadder.sys
Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Probably caused by : dadder.sys ( dadder+24e0 )

Followup: MachineOwner
---------
And the driver is very old. How old the mouse itself is?
Code:
lmvm dadder
start             end                 module name
fffff880`06aef000 fffff880`06af2180   dadder   T (no symbols)           
    Loaded symbol image file: dadder.sys
    Image path: \SystemRoot\system32\drivers\dadder.sys
    Image name: dadder.sys
    Timestamp:        Thu Aug 02 15:03:03 2007 (46B1A4CF)
    CheckSum:         000065D9
    ImageSize:        00003180
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to find a new version of the driver in Razer Support ; or if the mouse is really that old, you may plan to replace it.

Also, the display driver is failing there.
Code:
fffff880`0bc4a8d8  fffff880`0ffb4100Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x101100
------------------------------------------------------------------------------------
 lmvm nvlddmkm
start             end                 module name
fffff880`0feb3000 fffff880`10ba7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 23:51:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The Oct 2 version is sometimes troublesome. I would suggest you to
I guess you have installed SP1 very recently, a few hours ago? Or no at all? Let me know please. If not, install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows


Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results, ans also let us know what are the ACPI hardwares you are using? A TV card I guess?
My System SpecsSystem Spec
17 Dec 2012   #3
Mavone

Windows 7 Professional x64
 
 

Hello and thanks for the quick answer Arc,

I've downloaded the latest version for the Razer mouse, downloaded and installed (the way you suggested) the 306.23 drivers. I've also uninstalled daemon tools and used the software from Disk-Tools to uninstall the versio of SPTD that was installed on my PC.

About the ACPI. Apart from my specs posted here, I don't have anything else "under the hood", but I do have an UPS (which is, very old, 2006 I believe) that I control through an USB port using the software found at WinPower and I do have a pretty old HP Scanner. The drivers for the scanner were installed automatically by the OS, and the software used to scan documents is again, one of Windows' .

I haven't been able to test it after I made these modifications, but I'll let you know if I'll encounter anymore problems.
My System SpecsSystem Spec
.

17 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK Mavone, let it have a time, observe the situation, and let us know it.
My System SpecsSystem Spec
18 Dec 2012   #5
Mavone

Windows 7 Professional x64
 
 

Just got another BSOD.
My System SpecsSystem Spec
18 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Code:
fffff880`02b79ad8  fffff880`0ff3f4f1Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xbd4f1
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

My System SpecsSystem Spec
19 Dec 2012   #7
Mavone

Windows 7 Professional x64
 
 

The SP1 was freshly installed on the 15th. The following night the computer crashed (as mentioned in the first post) and I tried restoring earlier points through system recovery because I was unable to boot Windows. (even in Safe Mode)

At the moment I am unable to install the service pack because I get the following error.

Also, I believe it's worth mentioning, that after I restart the computer I get "spikes" in my CPU usage. It randomly goes up to 20-25% and then back down.
My System SpecsSystem Spec
19 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the CPU.
Hardware - Stress Test With Prime95

Run SFC /SCANNOW Command - System File Checker

Are there any new BSODs?
My System SpecsSystem Spec
24 Dec 2012   #9
Mavone

Windows 7 Professional x64
 
 

Freshly installed Windows 7, updated, another BSOD, this time while having firefox opened, dota 2 minimized and skype.

At the moment I did have daemon tools installed and I wasn't able to stress test the CPU with Prime95 til now.
My System SpecsSystem Spec
24 Dec 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
Reply

 BSOD - Windows 7 Professional x64




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Windows 7 Professional x64
Hi, can you please tell me if the BSOD caused by software or by hardware problem? The related files can be found attached. System info - Windows 7 Professional - x64 - The system came with Windows XP Professional
BSOD Help and Support
Bsod windows 7 professional x64
constant bsod after about 15-20mins or freezes in bootup - x64 - windows 7 professional x64 from MSDNAA Software Center Was working when i got it last week but would lockup from being idle overnight assumed it was microsoft essentials Reinstalled Os and updated chipset driver...
BSOD Help and Support
Windows XP Professional Bsod please help!!!
My OS is Windows XP Professional 32bit updated to SP3 - the original installed OS on the system? Windows XP Professional SP2 - What is the age of system (hardware)? my Hard disk is a little bit old, about 3years old - What is the age of OS installation (have you re-installed the OS?) I...
BSOD Help and Support
Getting bsod every day windows 7 professional
my computer crashes everyday from a bug check http://www.mediafire.com/?hyou53qg65el73u here is a link to download the dump files: waiting a positive feedback
BSOD Help and Support
BSOD windows 7 professional x64
Just got my new asus g72gx laptop 4 days ago and decided to run a clean install of windows 7 on it. Clean install was successful and I proceeded to update my video card drivers and download some everyday programs (skype, google chrome, utorrent) when I noticed the windows update button telling me...
BSOD Help and Support
BSOD on Windows 7 Professional 64 bit
Hi, I've bought a new computer and installed Windows 7 Professional 64 bit. Everything was going great for two weeks until I've started playing with Winpcap 4.1.1 (compatible with Windows 7) - WinPcap, The Packet Capture and Network Monitoring Library for Windows. When I'm doing different...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:26.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App