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Windows 7: WHEA_UNCORRECTABLE_ERROR (124)

15 Dec 2012   #1
junqi89

windows 7 64bit
 
 
WHEA_UNCORRECTABLE_ERROR (124)

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009565028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff800`00ba8a98 fffff800`03407a3b : 00000000`00000124 00000000`00000000 fffffa80`09565028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02f99b13 : 00000000`00000001 fffffa80`071bbbf0 00000000`00000000 fffffa80`071bbc40 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03407700 : 00000000`00000728 fffffa80`071bbbf0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03407052 : fffffa80`071bbbf0 fffff800`00ba8e70 fffffa80`071bbbf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03406f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`033fae88 : 00000000`00000000 fffff800`0300ccc0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02e8a8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02e8a713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`0f806514 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00b9c540 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x1fb514


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner

hello i new to bsod, with this how can i actually determine what causes the error. what portion to look for anyone can guide me along ? thanks. as i seen the guide but still not really understand how should i do it.


My System SpecsSystem Spec
.

15 Dec 2012   #2
x BlueRobot

 

0x124 is hardware-only related BSOD, and therefore you will just need to test each hardware component with stress tests, and then see what the results of the stress tests are.
My System SpecsSystem Spec
15 Dec 2012   #3
junqi89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
0x124 is hardware-only related BSOD, and therefore you will just need to test each hardware component with stress tests, and then see what the results of the stress tests are.
How do stress test cause if i do that i scare might damage my hardware not really sure how to check the stress test able to guide me along ?
My System SpecsSystem Spec
.


16 Dec 2012   #4
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by junqi89 View Post
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009565028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel
......

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner

hello i new to bsod, with this how can i actually determine what causes the error. what portion to look for anyone can guide me along ? thanks. as i seen the guide but still not really understand how should i do it.
This is telling you the CPU is giving errors.
First thing to do is check your CPU core temps.
Use Real Temp, check the temps at idle and under load.

Do you have the stock Intel CPU cooler?
Have you removed the CPU cooler?

This type of error can be caused by the CPU overheating, loose or too tight CPU cooler, bent CPU/socket pins.
It's uncommon for a CPU to actually fail.
My System SpecsSystem Spec
16 Dec 2012   #5
junqi89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Quote   Quote: Originally Posted by junqi89 View Post
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009565028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel
......

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner

hello i new to bsod, with this how can i actually determine what causes the error. what portion to look for anyone can guide me along ? thanks. as i seen the guide but still not really understand how should i do it.
This is telling you the CPU is giving errors.
First thing to do is check your CPU core temps.
Use Real Temp, check the temps at idle and under load.

Do you have the stock Intel CPU cooler?
Have you removed the CPU cooler?

This type of error can be caused by the CPU overheating, loose or too tight CPU cooler, bent CPU/socket pins.
It's uncommon for a CPU to actually fail.
how to see for the temperature which temperature is normal ? and how do you know that is a cpu giving errors ? Yes i have cooler. And there isn't any idle or under load option. how do i see it ?
My System SpecsSystem Spec
16 Dec 2012   #6
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Without any system specs, I can't tell you.

Look up your CPU data sheet, it will tell you your CPU max temp.
Idle temps should be 3-8C above your room temp.

Idle temps are when you have little or no apps running, CPU is at idle frequency.
Load is when you are running a stress testing program or running a demanding game/program, like rendering a video or converting to a different format.
My System SpecsSystem Spec
16 Dec 2012   #7
junqi89

windows 7 64bit
 
 

with this image how i do i check ? i can't seems to find any idle temperature. Where is the cpu data sheet ? load where is it located. sorry to trouble you as i not so good in it.
My System SpecsSystem Spec
16 Dec 2012   #8
x BlueRobot

 

Is it laptop or desktop?

Update your System Specifications, by downloading Speccy, and then copying all the information into the relevant sections into your Edit System Spec section of your UserCP.
My System SpecsSystem Spec
17 Dec 2012   #9
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Use Speccy, as x BlueRobot mentioned, fill in your system specs so we know what components you have, this is the only way we can help.

Start your computer, don't open anything, this is how you get your system at an idle.
The lower half of the RealTemp window has a 'Minimum' and 'Maximum' area, these will be the idle and load temps.

Your CPU core idle temps look ok, 33-37C.
Your CPU is a 3570K Intel, from the FSB 103.02MHz I would guess you have a Gigabyte motherboard.

Intel Core™ i5-3570K Processor
This is your CPU data sheet.
Tcase is 67.4C
Add 5C to get the max CPU core temps 72.4C, this is the limit, if you see Realtemp reach this temp, you need to close all programs, the temp should go down. If it doesn't then shutdown your computer.

When you fill in your system specs we can make further suggestions.
My System SpecsSystem Spec
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