Windows 7: BSOD assistance needed. Seems sleep related?

Hello, I believe I am getting a BSOD when the computer goes to sleep (it is my Dad's of course so it is hard to tell) and I tried removing the new memory that was installed and went back to the old memory which didn't help. Also disconnected my DVD drive which didn't help. Please take a look at the dump file. Any help would be appreciated.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Here is the msinfo32.nfo file... I don't see the txt file (it doesn't come up)

Thanks.

Please uninstall Norton. Norton tends to cause BSOD-s and often in the situation you describe. Please uninstall it the Norton Removal Tool and replace with Microsoft Security Essentials at least to test. You may install it back if we know it wasn't the reason of the crash.

• Norton Removal Tool

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Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes - Free
    • Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

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Perform a System File Check:

• Click on the
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• SFC /SCANNOW Command - System File Checker

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Disk Check on your hard disk for file system errors and bad sectors on it:

• Disk Check

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Update the video card drivers:
METHOD:

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Reduce items at start-up. Nothing except anti-virus is required:

• Startup Programs - Change
• Troubleshoot Application Conflicts by Performing a Clean Startup

POst back results.

upgrading the video driver seems to have done the trick. <cross fingers>. No BSOD since that change. Thanks KK for the help!

Let us know how things are after a week.

HI , Happy new year.