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Windows 7: BSOD assistance needed. Seems sleep related?


16 Dec 2012   #1

windows 7 home premium I think 32 bit
 
 
BSOD assistance needed. Seems sleep related?

Hello, I believe I am getting a BSOD when the computer goes to sleep (it is my Dad's of course so it is hard to tell) and I tried removing the new memory that was installed and went back to the old memory which didn't help. Also disconnected my DVD drive which didn't help. Please take a look at the dump file. Any help would be appreciated.

My System SpecsSystem Spec
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16 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
16 Dec 2012   #3

windows 7 home premium I think 32 bit
 
 

Here is the msinfo32.nfo file... I don't see the txt file (it doesn't come up)
My System SpecsSystem Spec
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16 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Please uninstall Norton. Norton tends to cause BSOD-s and often in the situation you describe. Please uninstall it the Norton Removal Tool and replace with Microsoft Security Essentials at least to test. You may install it back if we know it wasn't the reason of the crash.

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:

Disk Check on your hard disk for file system errors and bad sectors on it:

Update the video card drivers:
Code:
Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.5896, 12.58 MB (13,187,176 bytes), 7/10/2010 6:38 AM)
METHOD:
Quote:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper
Link: NVIDIA Driver Downloads - Automatically Detect NVIDIA Products


Reduce items at start-up. Nothing except anti-virus is required:POst back results.
My System SpecsSystem Spec
17 Dec 2012   #5

windows 7 home premium I think 32 bit
 
 

upgrading the video driver seems to have done the trick. <cross fingers>. No BSOD since that change. Thanks KK for the help!
My System SpecsSystem Spec
17 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Let us know how things are after a week.
My System SpecsSystem Spec
05 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

HI , Happy new year.

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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 BSOD assistance needed. Seems sleep related?




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