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Windows 7: BSOD playing SWTOR, BSOD error SYSTEM_SERVICE_EXCEPTION (0x0000003b)

17 Dec 2012   #1

Windows 7-64bit
 
 
BSOD playing SWTOR, BSOD error SYSTEM_SERVICE_EXCEPTION (0x0000003b)

Hey, so I was playing SWTOR and I got the BSOD. It has occurred several times in the past day. Here is the information.

I have run memtest already and have had 0 errors. I have all my drive up to date. I also reformatted my computer-NOT REPAIR, but FULL WIPE.

I have attached information via the instructions in thread.

Thank you for your time.

My System SpecsSystem Spec
.

17 Dec 2012   #2

Windows 8 Professional x64
 
 

The crash dump blames hardware.

Re run these tests again

RAM - Test with Memtest86+

errors might be detected after 7 passes

Do this overnight

Also

Hardware - Stress Test With Prime95
My System SpecsSystem Spec
17 Dec 2012   #3

Windows 7-64bit
 
 

Ok I will do that. I got another BSOD after trying to play SWTOR again right after I posted. I will attach it in this post. I will run Memtest86+ again and prime95

I was also thinking of running "breakin" (Advanced Clustering | Breakin | Software). Is this a good idea?
My System SpecsSystem Spec
.


17 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Install Service pack 1.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

The problem is USB related here, as per the crash dump.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8009203580, fffffa80092037d0, 4250015}

Probably caused by : usbohci.sys ( usbohci!OHCI_IsoTransfer+171 )

Followup: MachineOwner
---------
For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

As the next step, Notice the bugcheck code: BugCheck 19:
Code:
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
17 Dec 2012   #5

Windows 7-64bit
 
 

ALright I will try and do that now. I have attached a log that was created by Breakin after running stress test. Its a long log and I am not sure if people will actually read it.
My System SpecsSystem Spec
17 Dec 2012   #6

Windows 7-64bit
 
 

So far no BSOD yet. I still have driver verifier running. Going to keep ya'll up to date.
My System SpecsSystem Spec
17 Dec 2012   #7

Windows 8 Professional x64
 
 

Keep us updated
My System SpecsSystem Spec
18 Dec 2012   #8

Windows 7-64bit
 
 

Still no BSOD....maybe it the above solved the problem
My System SpecsSystem Spec
18 Dec 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

OK, so we are considering it as solved for now. If any more issues come, let us know. And you may disable driver verifier, too.
My System SpecsSystem Spec
18 Dec 2012   #10

Windows 7-64bit
 
 

Thank you everyone for the time you have put into looking into my problem. I really appreciate it!
My System SpecsSystem Spec
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 BSOD playing SWTOR, BSOD error SYSTEM_SERVICE_EXCEPTION (0x0000003b)





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