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Windows 7: Random BSOD occuring only in a particular account. Bugcheck code: 0xF4

19 Dec 2012   #11
Aveon

Windows 7 64 bit Ultimate
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Make sure it has been configured to create a Minidump:Have you considered creating a new temporary account (don't remove his account) and see if any BSODs occur then?
Yeah will create a new account and test .

BTW what's useful for debugging ? Kernel dumps or mini dumps ? Previously I had enabled kernel dumps and it was dumping minidumps as well.




BTW I have VMware . Could it be causing the BSODs

Also I see this in the event viewer log

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

Secondly here is what the event viewer was displaying [if this could be helpful]:
- System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2012-12-19T07:41:19.573205400Z



EventRecordID 34052


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer Aveon-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 244

BugcheckParameter1 0x3

BugcheckParameter2 0xfffffa800bbb5b30

BugcheckParameter3 0xfffffa800bbb5e10

BugcheckParameter4 0xfffff80003187460

SleepInProgress false

PowerButtonTimestamp 0


My System SpecsSystem Spec
.
19 Dec 2012   #12
x BlueRobot

 

It depends, usually only a Minidump is needed and it also saves space too, but in some cases a Kernel dump is needed as it provides more information about the crash.

Did the dump file not get saved?

Minidumps will be fine
My System SpecsSystem Spec
19 Dec 2012   #13
x BlueRobot

 

Install and perform a full scan with:Run a full scan with your Kaspersky Internet Security program, just to make sure no malware has infected Windows and causing it to crash.

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation
My System SpecsSystem Spec
.

19 Dec 2012   #14
Aveon

Windows 7 64 bit Ultimate
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
It depends, usually only a Minidump is needed and it also saves space too, but in some cases a Kernel dump is needed as it provides more information about the crash.

Did the dump file not get saved?

Minidumps will be fine
Yep they were not saved today. Not sure why though. I could see the system had abruptly shutdown around 1:10 PM.

Will be trying that malware bytes thingy.
My System SpecsSystem Spec
19 Dec 2012   #15
Aveon

Windows 7 64 bit Ultimate
 
 

I have initiated the full scan .

I just noted something peculiar and thought I should mention it.
I noticed in the event viewer the BSOD was initiated just after the following two events always occurred
1>>>"File System Filter 'KLIF' (6.1, ‎2012‎-‎09‎-‎25T19:58:18.000000000Z) has successfully loaded and registered with Filter Manager."
2>>>"File System Filter 'FileInfo' (6.1, ‎2009‎-‎07‎-‎14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager."

All the BSODs have the same events triggered before the BSOD struck.
My brother reported a BSOD just after the login.
I observed the events in that BSOD and I found 3 event before the BSOD struck.
1st was the system start-up
2nd and 3rd were the one I mentioned above.

I goggled this stuff and found it is kaspersky files. I think these are the files causing issues.
My brother also informed me that kaspersky crashed multiple times.

So I am not sure but I think kaspersky is the culprit here.
My System SpecsSystem Spec
19 Dec 2012   #16
x BlueRobot

 

Remove:

Code:
Start Menu\Programs\Kaspersky Internet Security 2012
Install Microsoft Security Essentials:

Install and perform a full scan with:MSE is lightweight and free, I haven't seen it cause any problems personally, and it seems to be much more stable with Windows 7 than most other AV programs; keep Malwarebytes installed.

It will be worth testing, and post back your results

Any findings from Malwarebytes yet?
My System SpecsSystem Spec
19 Dec 2012   #17
Aveon

Windows 7 64 bit Ultimate
 
 

Malware bytes detected two malwares . some brewer apps. removed them

I am trying to reinstall KIS 2012 and check if it works .
My System SpecsSystem Spec
19 Dec 2012   #18
x BlueRobot

 

Okay, and good to know that malware has been removed, have you tested with the new user account yet?

Run a scan with:
My System SpecsSystem Spec
20 Dec 2012   #19
Aveon

Windows 7 64 bit Ultimate
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Okay, and good to know that malware has been removed, have you tested with the new user account yet?

Run a scan with:
Security essentials took time to download. Damn my internet connection.

However I managed to reinstall Kaspersky and no BSOD reported by my bro today.
My System SpecsSystem Spec
20 Dec 2012   #20
x BlueRobot

 

Thanks for the update, upload any more crashes, hopefully they won't occur
My System SpecsSystem Spec
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 Random BSOD occuring only in a particular account. Bugcheck code: 0xF4




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