Random BSOD occuring only in a particular account. Bugcheck code: 0xF4

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  1. Posts : 10
    Windows 7 64 bit Ultimate
    Thread Starter
       #11

    x BlueRobot said:
    Make sure it has been configured to create a Minidump:

    Have you considered creating a new temporary account (don't remove his account) and see if any BSODs occur then?
    Yeah will create a new account and test .

    BTW what's useful for debugging ? Kernel dumps or mini dumps ? Previously I had enabled kernel dumps and it was dumping minidumps as well.




    BTW I have VMware . Could it be causing the BSODs

    Also I see this in the event viewer log

    Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

    Secondly here is what the event viewer was displaying [if this could be helpful]:
    - System

    - Provider


    [ Name] Microsoft-Windows-Kernel-Power


    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



    EventID 41


    Version 2


    Level 1


    Task 63


    Opcode 0


    Keywords 0x8000000000000002

    - TimeCreated


    [ SystemTime] 2012-12-19T07:41:19.573205400Z



    EventRecordID 34052


    Correlation

    - Execution


    [ ProcessID] 4


    [ ThreadID] 8



    Channel System


    Computer Aveon-PC

    - Security


    [ UserID] S-1-5-18

    - EventData

    BugcheckCode 244

    BugcheckParameter1 0x3

    BugcheckParameter2 0xfffffa800bbb5b30

    BugcheckParameter3 0xfffffa800bbb5e10

    BugcheckParameter4 0xfffff80003187460

    SleepInProgress false

    PowerButtonTimestamp 0
    Last edited by Aveon; 19 Dec 2012 at 10:43. Reason: new content
      My Computer

  2.    #12

    It depends, usually only a Minidump is needed and it also saves space too, but in some cases a Kernel dump is needed as it provides more information about the crash.

    Did the dump file not get saved?

    Minidumps will be fine :)
      My Computer

  3.    #13

    Install and perform a full scan with:

    Run a full scan with your Kaspersky Internet Security program, just to make sure no malware has infected Windows and causing it to crash.

    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation
      My Computer


  4. Posts : 10
    Windows 7 64 bit Ultimate
    Thread Starter
       #14

    x BlueRobot said:
    It depends, usually only a Minidump is needed and it also saves space too, but in some cases a Kernel dump is needed as it provides more information about the crash.

    Did the dump file not get saved?

    Minidumps will be fine :)
    Yep they were not saved today. Not sure why though. I could see the system had abruptly shutdown around 1:10 PM.

    Will be trying that malware bytes thingy.
      My Computer


  5. Posts : 10
    Windows 7 64 bit Ultimate
    Thread Starter
       #15

    I have initiated the full scan .

    I just noted something peculiar and thought I should mention it.
    I noticed in the event viewer the BSOD was initiated just after the following two events always occurred
    1>>>"File System Filter 'KLIF' (6.1, ‎2012‎-‎09‎-‎25T19:58:18.000000000Z) has successfully loaded and registered with Filter Manager."
    2>>>"File System Filter 'FileInfo' (6.1, ‎2009‎-‎07‎-‎14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager."

    All the BSODs have the same events triggered before the BSOD struck.
    My brother reported a BSOD just after the login.
    I observed the events in that BSOD and I found 3 event before the BSOD struck.
    1st was the system start-up
    2nd and 3rd were the one I mentioned above.

    I goggled this stuff and found it is kaspersky files. I think these are the files causing issues.
    My brother also informed me that kaspersky crashed multiple times.

    So I am not sure but I think kaspersky is the culprit here.
      My Computer

  6.    #16

    Remove:

    Code:
    Start Menu\Programs\Kaspersky Internet Security 2012
    Install Microsoft Security Essentials:

    Install and perform a full scan with:

    MSE is lightweight and free, I haven't seen it cause any problems personally, and it seems to be much more stable with Windows 7 than most other AV programs; keep Malwarebytes installed.

    It will be worth testing, and post back your results :)

    Any findings from Malwarebytes yet?
      My Computer


  7. Posts : 10
    Windows 7 64 bit Ultimate
    Thread Starter
       #17

    Malware bytes detected two malwares . some brewer apps. removed them

    I am trying to reinstall KIS 2012 and check if it works .
      My Computer

  8.    #18

    Okay, and good to know that malware has been removed, have you tested with the new user account yet?

    Run a scan with:
      My Computer


  9. Posts : 10
    Windows 7 64 bit Ultimate
    Thread Starter
       #19

    x BlueRobot said:
    Okay, and good to know that malware has been removed, have you tested with the new user account yet?

    Run a scan with:
    Security essentials took time to download. Damn my internet connection.

    However I managed to reinstall Kaspersky and no BSOD reported by my bro today.
      My Computer

  10.    #20

    Thanks for the update, upload any more crashes, hopefully they won't occur :)
      My Computer


 
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