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Windows 7: Computer displays error message. After that it wont come on

17 Dec 2012   #1
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 
Computer displays error message. After that it wont come on

My friend has a computer thats displaying an error message when he presses the power button to turn on his laptop. He has had it sense 2009 and it has worked perfectly fine up till today. After pressing the power button he immediately sees the screen shown in the link below. After he saw that screen he turned his computer off and attempted to turn it back on, the screen did not come on but all the lights displayed on the machine came on as normal and the fan was fully functioning. I dont know the specs of his laptop but he has an dell inspiron 1525. I have included a link that shows the specs for this pc model as well as an image taken of the error message. Thanks for your help


Heres a link to the error message

http://img254.imageshack.us/img254/1...1217001182.jpg



This link should have the specs for my friends pc Dell Inspiron 1525 Specs - Laptops - CNET Reviews


My System SpecsSystem Spec
.
17 Dec 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

try this on it.
Sounds like his memory is bad/dead
RAM - Test with Memtest86+

Let that run for a couple of passes, if it's really so bad it can't boot you should see errors by then.
My System SpecsSystem Spec
17 Dec 2012   #3
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

thanks its 9:31 pm here so its a little late to call him ill get him to do this tomorrow
My System SpecsSystem Spec
.

20 Dec 2012   #4
Saurabh A

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by bigboi972 View Post
My friend has a computer thats displaying an error message when he presses the power button to turn on his laptop. He has had it sense 2009 and it has worked perfectly fine up till today. After pressing the power button he immediately sees the screen shown in the link below. After he saw that screen he turned his computer off and attempted to turn it back on, the screen did not come on but all the lights displayed on the machine came on as normal and the fan was fully functioning. I dont know the specs of his laptop but he has an dell inspiron 1525. I have included a link that shows the specs for this pc model as well as an image taken of the error message. Thanks for your help


Heres a link to the error message
Quote   Quote: Originally Posted by bigboi972 View Post


Hi bigboi972,

It appears to be a memory or a motherboard related issue; 'Inspiron 1525' has 2 memory slots. If 2 RAMs are installed in this unit, you may try the functionality of each card by one by one, on both the slots. This will help you to isolate the root cause if this issue. You may want to refer to the laptop's 'service manual' also:
Documentation

Note: Please ensure that you follow the 'safety instructions' mentioned in the manual.

As your friend experienced 'no video' on the laptop, I recommend you to capture the sequence of 'keyboard status lights' also:


Hope this helps. Do reply if you have any further questions. I would be glad to assist.
My System SpecsSystem Spec
20 Dec 2012   #5
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
try this on it.
Sounds like his memory is bad/dead
RAM - Test with Memtest86+

Let that run for a couple of passes, if it's really so bad it can't boot you should see errors by then.
how would he be able to do this if his screen does not even come on
My System SpecsSystem Spec
20 Dec 2012   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well fortunately the hp rep showed up with the chart
My System SpecsSystem Spec
29 Dec 2012   #7
bigboi972

Microsoft Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Quote   Quote: Originally Posted by bigboi972 View Post
My friend has a computer thats displaying an error message when he presses the power button to turn on his laptop. He has had it sense 2009 and it has worked perfectly fine up till today. After pressing the power button he immediately sees the screen shown in the link below. After he saw that screen he turned his computer off and attempted to turn it back on, the screen did not come on but all the lights displayed on the machine came on as normal and the fan was fully functioning. I dont know the specs of his laptop but he has an dell inspiron 1525. I have included a link that shows the specs for this pc model as well as an image taken of the error message. Thanks for your help


Heres a link to the error message
Quote   Quote: Originally Posted by bigboi972 View Post


Hi bigboi972,

It appears to be a memory or a motherboard related issue; 'Inspiron 1525' has 2 memory slots. If 2 RAMs are installed in this unit, you may try the functionality of each card by one by one, on both the slots. This will help you to isolate the root cause if this issue. You may want to refer to the laptop's 'service manual' also:
Documentation

Note: Please ensure that you follow the 'safety instructions' mentioned in the manual.

As your friend experienced 'no video' on the laptop, I recommend you to capture the sequence of 'keyboard status lights' also:


Hope this helps. Do reply if you have any further questions. I would be glad to assist.
his lights are as follows the far right light is on and the middle and far left lights are off. This light sequence is not indicated on the chart. What could be the issue.
My System SpecsSystem Spec
01 Jan 2013   #8
Saurabh A

Windows 7 64bit
 
 

Hi bigboi972,

Thank you for the reply.

The 'LED sequence' in your laptop does not match any of the given 'diagnostic light sequence'; therefore no decisive results.

You may try to tap the 'Caps & Num lock keys' when you power on the laptop. Notice the change in 'light sequence' if any. You may also try to connect an 'external monitor' with the laptop; and tap <Windows key><P> to see if you see anything on the 'external display'.

Would also like to know if you tried using the laptop with only 1 RAM card at a time (in both slots one by one). The issue appears to be related to the 'system memory' and this troubleshooting step should help us isolate that possibility. Also observe the change in 'light sequence' when using only with 1 RAM card. Memory in 'Inspiron 1525' is a 'customer replaceable unit'; removing and installing 'RAM cards' should be easy. You may refer to the 'Service Manual' of this unit for 'step-by-step' instructions: http://dell.to/xDne8o
(Please follow all safety precautions mentioned in the document)

Do reply with the findings. Good Luck.
My System SpecsSystem Spec
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 Computer displays error message. After that it wont come on




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