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Windows 7: BSOD when in normal mode

17 Dec 2012   #1
kgosselin

Windows Home Premium 64
 
 
BSOD when in normal mode

A few months ago I experienced the BSOD and afterwards I crash every time I try to start my computer in normal mode. Also, since that first crash my graphics card fan got really loud. Since then I have been working in safe mode. I've tried a new graphics card and a new power source but they didn't fix the issue. I've tested my memory and my hard drive and both were fine. I've used the Blue Screen View App and it says the crash is caused by ntoskrnl.exe.

I've used the Seven Forums diagnostic tool and upload the results.

Would appreciate any help.
Thanks


My System SpecsSystem Spec
.
17 Dec 2012   #2
bagavan

Windows 8 Professional x64
 
 

Which antivirus do you use?

Perform this
Driver Verifier - Enable and Disable

If possible update these drivers to the latest version

BrFiltLo Brother USB Mass-Stora Kernel 8/6/2006 6:51:06 PM
BrFiltUp Brother USB Mass-Stora Kernel 8/6/2006 6:51:02 PM
Brserid Brother MFC Serial Por Kernel 8/6/2006 6:51:11 PM
BrSerWdm Brother WDM Serial dri Kernel 8/6/2006 6:51:05 PM
BrUsbMdm Brother MFC USB Fax On Kernel 8/6/2006 6:51:00 PM
BrUsbSer Brother MFC USB Serial Kernel 8/9/2006 5:11:02 AM


Did you try memtest for checking ram??

Re run memtest again

Follow this

RAM - Test with Memtest86+

Do this overnight. Errors might be found after 8 passes
My System SpecsSystem Spec
18 Dec 2012   #3
kgosselin

Windows Home Premium 64
 
 

hmm, good question, I had Sophos Anti-Virus installed, still is, and then at one time McAfee Security Plan Plus installed itself, can't remember what it was but it can prepackaged with something and I wasn't even aware that it got installed until it open up. Need to uninstall it.
My System SpecsSystem Spec
.

18 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall Sophos antivirus:
Code:
Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public:Start Menu\Programs\Sophos\Sophos Endpoint Security and Control	Public
Replace with MSE:Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Disk Check on your hard disk for file system errors and bad sectors on it:Did you do a clean install of windows after adding new hardware?
My System SpecsSystem Spec
18 Dec 2012   #5
bagavan

Windows 8 Professional x64
 
 

Do what koolkat suggested.

uninstall mcafee and sophos.

Note:running two antivirus may conflict with each other

MSE is the antivirus which integrates best with windows 7 and windows 8
My System SpecsSystem Spec
18 Dec 2012   #6
kgosselin

Windows Home Premium 64
 
 

I did not do clean install of windows after new hardware install, seems a bit drastic, though I am willing if necessary

not looking to buy a new anti virus though, is there another solution?
My System SpecsSystem Spec
18 Dec 2012   #7
bagavan

Windows 8 Professional x64
 
 

use this instead and it is free

Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
18 Dec 2012   #8
kgosselin

Windows Home Premium 64
 
 

doing system scan now
My System SpecsSystem Spec
18 Dec 2012   #9
kgosselin

Windows Home Premium 64
 
 

ah, I see, I thought it was 39.99, downloading now, my apologies
My System SpecsSystem Spec
18 Dec 2012   #10
bagavan

Windows 8 Professional x64
 
 

I hope you have uninstalled both the antivirus and installing fresh copy of MSE
My System SpecsSystem Spec
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