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Windows 7: How to fix error messages in Windows 7 Home 64-bit?

19 Dec 2012   #1

Windows 7 Home Premium 64 bit
 
 
How to fix error messages in Windows 7 Home 64-bit?

I have read several articles on re-installing and/or repairing Windows 7 Home 64-bit and i have not been successful.


I have created in the past a. System Repair disk and b. Macrium boot disk
They havent let me repair the OS.


When I insert the Repair Disk in the DVD drive i get the following error message “System Repair Disk could not be created. The parameter is incorrect (0x80070057)


The same previous Repair disk would not open Windows and after a long freeze over a basic Windows blue screen it gives the following error message: “error 0x4001100200001012”


This is a Dell computer that came with an OEM Windows Home 64-bit with only a DVD reading
“Operating System Already Installed on your computer – Reinstallation DVD Windows 7 Home Premium 64-Bit”


When installed on the DVD driver (D:/) the DVD says “Windows is loading.... after 5 minutes it does not open and it gives me the following error message: “Windows has encountered a problem communuicating with a device connected to your computer. Error can be caused by a recent device you may have installed or having disconnected a device while it was running etc etc)
The error message summarizes as
“ Status: 0x00000e9
Info: an unexpected I/O error has occurred”


I am totally confused for not being able to progress in solving my problems with Windows OS.


Maybe with all this mess some of you can make some sense as to what is going on with the OS on my HDDs (more than one)


I do have the key numbers from the original Microsoft OS.
  1. Is there any easy way to obtain an ISO image from Microsoft to re-install from a fresh OS copy?
  2. It there any other simple way to start fresh instead of dealing with all these error messages?




I would really appreciate a simple step by step guide to deal with my issues.


Thank you kindly

My System SpecsSystem Spec
.

19 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

You've got a lot of info in your post so I'll try to narrow it down to 3 main points: (1) creating a repair disk; (2) repairing Windows 7; and, (3) obtaining a legitimate copy of Windows 7.

(1) This tutorial explains how to create a system repair disk. Couple of important things to remember. The computer used to create the repair disk must be the same "bit-ness" as the computer you will be using the repair disk on. In other words, if you can't create the repair disk on your own computer, and you're using a 64-bit version of Windows 7, the computer you do use must also be running a 64-bit version of Windows 7. If the system files were damaged or corrupted in some way, you may not be able to create a system repair disk on that particular computer (whether it's your computer or someone elses machine.)

If you ever need to use the system repair disk, you need to make sure that your BIOS is set to boot from the CD/DVD drive as the first option.

System Repair Disc - Create

(2) As a first step in trying to repair Windows 7, you could run a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan. If the system file checker scan is unable to fix corrupt or damaged files, it may be possible to (a) create a cbs.log to see which files are damaged or corrupted; and (b) extract and install clean copies of those file from a Windows 7 installation DVD (option 3.)

This can be very time consuming so a lot of people just go straight to a Repair Install. A repair install should fix your currently installed Windows 7 while preserving your user accounts, data, programs, system drivers, etc. Other folks opt to do a clean install and get rid of all the factory installed bloatware that can slow down a computer. One of the Forum experts prepared a tutorial on how to do that.

SFC /SCANNOW Command - System File Checker

Repair Install

Clean Reinstall - Factory OEM Windows 7

(3) You can obtain a legal copy of your installed version of Windows 7 (including SP1) from this site:

Dell Community

You would download the ISO and save it to your desktop. Then you would burn the ISO to a blank DVD. The DVD will then become your Windows 7 installation disk. It's recommended that when you burn the ISO to DVD you use a burn speed of not more than 4x. Many people recommend using the free ImgBurn. When it comes time to re-activate Windows 7 you would use the 25-digit Product Key that's on your computer.

The Official ImgBurn Website
My System SpecsSystem Spec
21 Dec 2012   #3

Windows 7 64bit
 
 

Hi MSwhip,

Please run 'hardware diagnostics' to confirm 'hard drive' functionality. You may find the following steps useful:
- Power off the Desktop
- Power it back on and at 'Dell splash screen', repeatedly tap < F12 >
- Use 'arrow keys' to highlight < Diagnostics > and tap < Enter >
- Capture the error code details, if any (and report)

If no 'hardware issues' are detected, try the following steps also:
1. Unplug all external peripheral devices: Please ensure that you have only the 'essential devices' (Monitor/keyboard/mouse) connected to the computer while attempting a 'repair/reinstall'.

2. Restore 'BIOS defaults':
- Power off the 'desktop'
- Power it back-on and at 'Dell splash-screen' repeatedly tap < F2 >
- Tap < F9 > to restore 'BIOS defaults'
- Tap < F10 > to 'Save and Exit'

The 'Windows 7 HP 64-Bit Re installation DVD' should be good enough to perform a 'Windows clean re install' or a 'repair'. The 'OEM media' does not prompt for the '25 digit product key'; if you received the 'Windows re installation media' with the same computer, the 'Windows activation key' gets picked up from the BIOS automatically. (Important: Please backup the data before a fresh re installation; it leads loss of complete information)

You may also want to refer to the following web article for detailed steps on 'Windows 7' re install: http://dell.to/Qe7jyP

Hope this helps. Do reply if you have any further questions. I would be glad to assist.
My System SpecsSystem Spec
.


16 Jan 2013   #4

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi MSwhip,

Please run 'hardware diagnostics' to confirm 'hard drive' functionality. You may find the following steps useful:
- Power off the Desktop
- Power it back on and at 'Dell splash screen', repeatedly tap < F12 >
- Use 'arrow keys' to highlight < Diagnostics > and tap < Enter >
- Capture the error code details, if any (and report)

If no 'hardware issues' are detected, try the following steps also:
1. Unplug all external peripheral devices: Please ensure that you have only the 'essential devices' (Monitor/keyboard/mouse) connected to the computer while attempting a 'repair/reinstall'.

2. Restore 'BIOS defaults':
- Power off the 'desktop'
- Power it back-on and at 'Dell splash-screen' repeatedly tap < F2 >
- Tap < F9 > to restore 'BIOS defaults'
- Tap < F10 > to 'Save and Exit'

The 'Windows 7 HP 64-Bit Re installation DVD' should be good enough to perform a 'Windows clean re install' or a 'repair'. The 'OEM media' does not prompt for the '25 digit product key'; if you received the 'Windows re installation media' with the same computer, the 'Windows activation key' gets picked up from the BIOS automatically. (Important: Please backup the data before a fresh re installation; it leads loss of complete information)

You may also want to refer to the following web article for detailed steps on 'Windows 7' re install: http://dell.to/Qe7jyP

Hope this helps. Do reply if you have any further questions. I would be glad to assist.
Thank you for responding Saurabh A

Do you actually work for Dell tech support?
.............................
When i boot windows on my 2001FASS i get the following error message:
QUOTE
The Windows Boot Configuration Data (BCD) store file contains some invalid information.
Object GUID: {cb32059a - fc16 =11de - 8f0f - 0021705fa293}
Description: Windows Recovery Environment
Status: 0xc0000024
Info: The configuration for an element within the object is invalid in the boot configuration data store
The Associated Windows Boot Loader entry may not be available for selection until the problem is rectified by an Administrator
UNQUOTE

At that point I hit the Enter and... Windows boots !

I have 2 questions:
1. I want to load the OS on a SSD how do i get the OS from my HDD? Where do i look for it? What is the name of Folder and/or files that contain Windows?
I would appreciate detailed instructions if you know how to do that

2..Should i get from a friend another original OS installation. Could i use my genuine legal Key Code to install a fresh installation for Win 7?

Both in 1 and 2 above i would want to save my data. Is that possible to do?
How do i do that? Any tutorials easy to understand to do this?

I would appreciate whatever help you would be able to offer me.

Thank you kindly.

I did run 2 tests:
A. Dell Diagnostics online and ...
B. Western Digital HDD testing.

Both tests showed no issues. Below i am including the Dell Diagnostics test results are:

Dell Diagnostics Scan Results
Model: Studio 540
Operating System: Microsoft Windows 7 Home Premium Edition (64-bit)

Service Tag:
Diagnostic Id:


System Information

Dell PC Diagnostics did not identify any hardware faults.
Good news! No hardware issues were found during the scan. If you’re still experiencing problems with your system you might try one of the following steps:
• Perform a System Restore to revert back to a previous configuration before the problem began
• Visit the Drivers and Downloads page to ensure your system is up to date
• Check the Troubleshooting page for hot topics or top solutions related to the issue you’re experiencing

Depending on the outcome of tests performed during the scan, additional troubleshooting may also be available in the test summary below. Scroll down to view these results.



Run Diagnostics Again Choose A Different Diagnostic
Tested and Needs Attention: (0)

All tests passed – Dell PC Diagnostics did not find any issues.


Tested Successfully: (50)



Device Type
Device Name
Test Name
Test Result
Message

Memory
System Memory
Advanced Pattern Test
Passed
N/A

Memory
System Memory
Bit Low Test
Passed
N/A

Memory
System Memory
Bit High Test
Passed
N/A

Memory
System Memory
Nibble Move Test
Passed
N/A

Memory
System Memory
Checkerboard Test
Passed
N/A

Memory
System Memory
Walking One Left Test
Passed
N/A

Memory
System Memory
Walking One Right Test
Passed
N/A

Memory
System Memory
Auxiliary Pattern Test
Passed
N/A

Memory
System Memory
Address Test
Passed
N/A

Memory
System Memory
Modulo20 Test
Passed
N/A

Memory
System Memory
Moving Inversion Test
Passed
N/A

Memory
System Memory
Windows Memory Test
Passed
N/A

USB
BB+ Dongle(e.d)
USB Status Test
Passed
N/A

Video Card
NVIDIA GeForce GTS 240
Video Memory Test
Passed
N/A

Video Card
NVIDIA GeForce GTS 240
Primary Surface Test
Passed
N/A

Video Card
NVIDIA GeForce GTS 240
Wireframe Line Test
Passed
N/A

Video Card
NVIDIA GeForce GTS 240
Fixed Transformation and Lighting Test
Passed
N/A

Video Card
NVIDIA GeForce GTS 240
PCI Express Status Test
Passed
N/A

USB
RALLY2
USB Status Test
Passed
N/A

PCI Bridge
Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
PCI Express Status Test
Passed
N/A

System Board
System Board
RTC Accuracy Test
Passed
N/A

Hub
USB Hub
USB Status Test
Passed
N/A

PCI Bridge
Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
PCI Express Status Test
Passed
N/A

Network Card
Realtek PCIe GBE Family Controller
PCI Express Status Test
Passed
N/A

PCI Express
Hauppauge WinTV HVR-1250 (Model 79xxx, Hybrid ATSC/QAM)
PCI Express Status Test
Passed
N/A

Mass Storage Controller
Standard Dual Channel PCI IDE Controller
PCI Express Status Test
Passed
N/A

Keyboard
Dell USB Keyboard
USB Status Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
Register Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
Level 2 Cache Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
Math Register Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
MMX Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
SSE Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
SSE2 Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
SSE3 Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
SSSE3 Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
SSE4.1 Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
Prime Number Generation Test
Passed
N/A

CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (CPU:0)
Floating Point Unit Test
Passed
N/A

USB
Mass Storage Device
USB Status Test
Passed
N/A

CMOS
CMOS
Checksum Test
Passed
N/A

CMOS
CMOS
Pattern Test
Passed
N/A

PCI Bridge
Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
PCI Express Status Test
Passed
N/A

PCI Bridge
Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
PCI Express Status Test
Passed
N/A

PCI Bridge
Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
PCI Express Status Test
Passed
N/A

Mouse
USB Optical Mouse
USB Status Test
Passed
N/A

HD Audio Controller
High Definition Audio Controller
PCI Express Status Test
Passed
N/A

Hub
USB Hub
USB Status Test
Passed
N/A

IEEE 1394 Controller
1394 OHCI Compliant Host Controller
PCI Express Status Test
Passed
N/A

Mass Storage Controller
RocketRAID 622 SATA Controller
PCI Express Status Test
Passed
N/A

PCI Bus
PCI Subsystem



Configuration Test
Passed
N/A



Powered By PC Doctor


My System SpecsSystem Spec
16 Jan 2013   #5

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
You've got a lot of info in your post so I'll try to narrow it down to 3 main points: (1) creating a repair disk; (2) repairing Windows 7; and, (3) obtaining a legitimate copy of Windows 7.

(1) This tutorial explains how to create a system repair disk. Couple of important things to remember. The computer used to create the repair disk must be the same "bit-ness" as the computer you will be using the repair disk on. In other words, if you can't create the repair disk on your own computer, and you're using a 64-bit version of Windows 7, the computer you do use must also be running a 64-bit version of Windows 7. If the system files were damaged or corrupted in some way, you may not be able to create a system repair disk on that particular computer (whether it's your computer or someone elses machine.)

If you ever need to use the system repair disk, you need to make sure that your BIOS is set to boot from the CD/DVD drive as the first option.

System Repair Disc - Create

(2) As a first step in trying to repair Windows 7, you could run a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan. If the system file checker scan is unable to fix corrupt or damaged files, it may be possible to (a) create a cbs.log to see which files are damaged or corrupted; and (b) extract and install clean copies of those file from a Windows 7 installation DVD (option 3.)

This can be very time consuming so a lot of people just go straight to a Repair Install. A repair install should fix your currently installed Windows 7 while preserving your user accounts, data, programs, system drivers, etc. Other folks opt to do a clean install and get rid of all the factory installed bloatware that can slow down a computer. One of the Forum experts prepared a tutorial on how to do that.

SFC /SCANNOW Command - System File Checker

Repair Install

Clean Reinstall - Factory OEM Windows 7

(3) You can obtain a legal copy of your installed version of Windows 7 (including SP1) from this site:

Dell Community

You would download the ISO and save it to your desktop. Then you would burn the ISO to a blank DVD. The DVD will then become your Windows 7 installation disk. It's recommended that when you burn the ISO to DVD you use a burn speed of not more than 4x. Many people recommend using the free ImgBurn. When it comes time to re-activate Windows 7 you would use the 25-digit Product Key that's on your computer.

The Official ImgBurn Website
marsmimar, thank you for respondiing

I did download the ISO file from the Dell Forums site. But when i try to boot from it nothing happens. Maybe i am misinterpreting what you said I had to do. I only use DVDs, any chance ISO files only work with CDs?
My System SpecsSystem Spec
17 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by MSwhip View Post
marsmimar, thank you for respondiing

I did download the ISO file from the Dell Forums site. But when i try to boot from it nothing happens. Maybe i am misinterpreting what you said I had to do. I only use DVDs, any chance ISO files only work with CDs?
You can't boot directly from the ISO file. The ISO file must be burned to a disk to create the bootable media. Since the file is almost 3GB you have to use a blank DVD. A standard DVD holds about 4.5GB while a standard CD holds about 650MB.

1. Download and save the ISO file to your desktop
2. When download is finished, insert a blank DVD into your CD/DVD optical drive (I prefer DVD-R from any major company like Memorex, Sony, Imation, JVC, etc)
3. With blank DVD in optical tray, right-click the ISO file, select burn to disk
My System SpecsSystem Spec
18 Jan 2013   #7

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Quote   Quote: Originally Posted by MSwhip View Post
marsmimar, thank you for respondiing

I did download the ISO file from the Dell Forums site. But when i try to boot from it nothing happens. Maybe i am misinterpreting what you said I had to do. I only use DVDs, any chance ISO files only work with CDs?
You can't boot directly from the ISO file. The ISO file must be burned to a disk to create the bootable media. Since the file is almost 3GB you have to use a blank DVD. A standard DVD holds about 4.5GB while a standard CD holds about 650MB.

1. Download and save the ISO file to your desktop
2. When download is finished, insert a blank DVD into your CD/DVD optical drive (I prefer DVD-R from any major company like Memorex, Sony, Imation, JVC, etc)
3. With blank DVD in optical tray, right-click the ISO file, select burn to disk
I was able to burn the ISO file on a DVD RW i used 4x speed. I also downloaded same file into a pen drive. Interestingly its about 3.6 MB on the DVD and 6.6 GB on the pen stick. I can see `Recovery`file and also Win-PE file on both plus another 4-5 files too

When i disconnect every other HHD and only have one drive THAT IS a SSD it says that disk is having a `reading error`and cannot boot; Q: any ideas as to what would that mean and what could be happening
My System SpecsSystem Spec
Reply

 How to fix error messages in Windows 7 Home 64-bit?




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