Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD in the middle of web browsing & once on startup

19 Dec 2012   #1
DellWin7User

Windows 7 Home x64
 
 
BSOD in the middle of web browsing & once on startup

Hi, I'm a quite a noob with computers and tried to google the cause for my BSOD but do not really understand why it happened. I followed the instructions on this forum and posted the two minidumps that from the diagnostic tool.

First BSOD - I was web-browsing on Firefox. My only understanding from google results was some driver failed (not sure).

Second BSOD - It happened after starting my computer and logging into windows.

I would really appreciate any assistance on how I can prevent this from happening again. This computer is only 2+ months old and I've never had this happen so soon in all my previous computers.

PS - I just re-uploaded the zip file (didn't realize it was incomplete until I saw the other windows prompting me more files were grabbed)


My System SpecsSystem Spec
.

19 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Is anything connected to the USB ports? Remove if so.

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
* Update all network drivers.



Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:

Reduce items at start-up. Nothing except anti-virus is required:

Disk Check on your hard disk for file system errors and bad sectors on it:

Install latest drivers for your video card:
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6257, 321.00 KB (328,704 bytes), 8/13/2012 4:39 AM)
METHOD:
Quote:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Link for latest driver: AMD Driver Autodetect


Check if enabling or disabling USB Selective suspense helps:

If this does not provide stability. Test RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Post back results.
My System SpecsSystem Spec
19 Dec 2012   #3
DellWin7User

Windows 7 Home x64
 
 

Thank you so much for your quick reply koolkat77.

I will go ahead with your advice and begin by replacing McAfee with MSE and run your recommended tests!
My System SpecsSystem Spec
.


19 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Take your time
My System SpecsSystem Spec
17 Jan 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any update?
My System SpecsSystem Spec
Reply

 BSOD in the middle of web browsing & once on startup




Thread Tools





Similar help and support threads
Thread Forum
BSOD on startup or browsing the internet (Chrome)
please help me out here. been happening at least once a day. You can just focus on dmp file dated in 2014. thx.
BSOD Help and Support
Multiple BSOD: startup, gaming, browsing, etc.
I have been experiencing increasingly frequent BSODs in the last few months. They seem to occur at random since I can be doing pretty much anything on the computer and get one. Some of them even happen during start up. Yesterday I downloaded and installed the newest drivers for the video card...
BSOD Help and Support
BSOD occasionally when browsing, sometimes on startup
I'm getting a BSOD when browsing (IE9) mainly if on flash sites, but sometimes standard websites. Occasionally it will also crash when the Windows 7 logon screen comes up and reboots itself. Never crashes if left on for long periods and not using (I use it to stream media via DLNA). Any help...
BSOD Help and Support
Battle for Middle Earth 2 startup problems
I recently purchased BFME 2 and it will not start up. After I click on the application icon the program begins to boot up and the initial game window (the one seen below) pops up. But then nothing else happens. That screen will stay up for a little while and then crash itself.
Gaming
BSOD Facebook, Browsing, Startup, Moving the Mouse, location specific?
Is Windows 7 . . . 64 bit OEM Computer was bought in April 2011. Cyberpower AMD Phenom II X6 1090T Processor Memory = 8 Gig Computer had issues and I sent it to the manufacturer numerous times. As of about a month ago problems occurred again. For the crash logs I'm interested in May-June...
BSOD Help and Support
BSOD while browsing, watching videos, and on startup
I got a BSOD about 5 months ago and I replaced one of my memory sticks and everything was fine until now. I've been getting them recently and I noticed its usually while watching a video or playing a game (graphics card problem?). After each bsod I usually get another during startup. Then my...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:06.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App