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Windows 7: BSOD - Random Usage - multiple error codes - 0x0000003b

19 Dec 2012   #1
riggs614

Windows 7 x64
 
 
BSOD - Random Usage - multiple error codes - 0x0000003b

I've attached the zip file of dumps from BSOD.

This is on my sisters computers which I can only access remotely.

Specs as follows:
Rosewill R363-M Case with PSU
Biostar A75MG FM1 Mobo
AMD A6-3500 Llano CPU
Partiot Gamer 2 Series 8GB (2x4GB)
OCZ Vertex Pus R2 60GB SSD
LG DVD BUrner
Windows 7 x64 with SP1 installed

Any help is appreciated.


My System SpecsSystem Spec
.
20 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Start with testing RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
20 Dec 2012   #3
riggs614

Windows 7 x64
 
 

I appreciate the help. Like I said I can only access remotely. I will see if I can convince my sister to do this or just bring the computer when she visits.

Does it appear to be a memory issue? I ran the computer for a little when I had it prior to giving it to her and did not run into this problems that she is having. Maybe a module came lose in shipping.
My System SpecsSystem Spec
.

20 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well yup.

See usual causes for the bug checks.

Quote:
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

STOP 0x00000019: BAD_POOL_HEADER
Usual causes: Device driver

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
Since memory is common, we can start with testing RAM first.
My System SpecsSystem Spec
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