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Windows 7: Random BSODs


16 Jan 2013   #21

Windows 7 64-bit Enterprise
 
 

Yes, I can uninstall the device's driver under HID devices in Device Manager. I also tried updating the driver for it via device manager. It was uninstalled for about 5 minutes before it crashed again:


On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011513-29437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: btmhsf.sys (btmhsf+0x26785)
Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\btmhsf.sys
product: Intel PROSet\Wireless Bluetooth
company: Intel Corporation
description: Bluetooth HighSpeed Filter Driver
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: btmhsf.sys (Bluetooth HighSpeed Filter Driver, Intel Corporation).
Google query: Intel Corporation BAD_POOL_HEADER



It gave two dumps, what would you make of those?

My System SpecsSystem Spec
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16 Jan 2013   #22

Win7 Ultimate X64
 
 

Run the tool again and upload the files if you want us to take a look although it does still seem to be pointing towards the bluetooth
My System SpecsSystem Spec
30 Jan 2013   #23

Windows 7 64-bit Enterprise
 
 

Here are is the updated SF tool .zip

Attempted using the Verifier and it got me stuck in a boot loop
My System SpecsSystem Spec
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30 Jan 2013   #24

Win7 Ultimate X64
 
 

Well scanning over the surface of those dumps would seem to be suggesting a memory fault in particular your HDD
Try running a thorough HDD check Hard Drive Diagnostic Procedure
SeaTools | Seagate
My System SpecsSystem Spec
30 Jan 2013   #25

Windows 7 64-bit Enterprise
 
 

Both HDD's were tested.

They both passed the Short DST, Long DST (found out why they call it long ), generic test, and whatever else it tested for. No errors were found.

Any other suggestions? :[
My System SpecsSystem Spec
31 Jan 2013   #26

Win7 Ultimate X64
 
 

Whats the situation with your bluetooth and wireless mouse, are you still using it, did you uninstall as discussed before
I may be tempted to remove mouse and disable bluetooth to see how it goes.
How about safemode is it running ok in safemode, any crashes
My System SpecsSystem Spec
31 Jan 2013   #27

Windows 7 64-bit Enterprise
 
 

Yes, and I haven't used the mouse in over a week. And no there aren't any crashes in safe mode(was in safe mode for about 4 hours)
My System SpecsSystem Spec
31 Jan 2013   #28

Windows 7 64-bit Enterprise
 
 

This might be related, but I can't tell if it is a crash due to it not producing an error report.
When I shut my computer down via the start menu, and occasionally when I put it to sleep via the power button or the start menu option, it reboots back into Windows rather than performing the desired function.
My System SpecsSystem Spec
01 Feb 2013   #29

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Use the warranty
My System SpecsSystem Spec
01 Feb 2013   #30

Windows 7 64-bit Enterprise
 
 

LOL. I have done that 3 times already :[
The process goes as follows:
RMA for repair, they send it back with new RAM, maybe a new HDD.
RMA second time for repair, they send it back with a new MOBO.
RMA third time, they just reinstall the OS (which was done each other time too)
Fourth time it gets replaced with similar product.
End result however is the same problem on a new laptop and about a month and a half of wasted time. :[

So there's nothing in the .dmp's that suggests anything?

Edit: Well, second time for this specific laptop. The first time was for a different make(second generation i7 and a Radeon GPU), but same model.
My System SpecsSystem Spec
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