Windows 7: BSOD on Dell XPS 9100 caused by hal.dll

almondman · 21 Dec 2012

Please checkout my dmp files. My problem is similar to another forum member. My machine is still under warranty. The crashes are quite random. I'm thinking it is a pci issue.

**Arc** · 21 Dec 2012

almondman, I have seen your earlier post. And, it is almost like a ditto copy of the issue being discussed in that thread.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800f3b0038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

So it is a hardware error, precisely, it is a PCIe device error.

Code:

===============================================================================
Common Platform Error Record @ fffffa800f3b0038
-------------------------------------------------------------------------------
Record Id     : 01cddc57248f101d
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 12/17/2012 13:34:46 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa800f3b00b8
Section       @ fffffa800f3b0148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Fatal

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0506
Device Id     :
  VenId:DevId : 8086:340c
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x05
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800f3b017c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0005 ur FE nf CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa800f3b01b8
  Uncorrectable Error Status    : 00040000 ur ecrc MTLP rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000012 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 60000005 0900003f 00000004 b9486000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

UC status bit means Unexpected Completion, and CTO means Completion Timeout.

How many PCI and PCIe devices you have installed?

Code:

0x0000D000-0x0000D0FF    ATI Radeon HD 5900 Series    OK
0x0000D000-0x0000D0FF    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x0000D000-0x0000D0FF    PCI Express standard Upstream Switch Port    OK
0x0000D000-0x0000D0FF    PCI Express standard Downstream Switch Port    OK
0x0000C800-0x0000C8FF    Realtek PCIe GBE Family Controller    OK
0x0000E000-0x0000E0FF    ATI Radeon HD 5900 Series    OK
0x0000E000-0x0000E0FF    PCI Express standard Downstream Switch Port    OK
0x000003B0-0x000003BB    ATI Radeon HD 5900 Series    OK
0x000003B0-0x000003BB    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x000003B0-0x000003BB    PCI Express standard Upstream Switch Port    OK
0x000003B0-0x000003BB    PCI Express standard Downstream Switch Port    OK
0x000003C0-0x000003DF    ATI Radeon HD 5900 Series    OK
0x000003C0-0x000003DF    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x000003C0-0x000003DF    PCI Express standard Upstream Switch Port    OK
0x000003C0-0x000003DF    PCI Express standard Downstream Switch Port    OK
0x0000C000-0x0000CFFF    Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40    OK
0x00000000-0x0000000F    PCI bus    OK
0x00000D00-0x0000FFFF    PCI bus    OK

It may be caused by any of those.

If you are within warranty, contract your vendor, as the OP of the other thread did. But if (and only if; coz it may make the warranty void) the warranty is over, check it yourself, following Stop 0x124 - what it means and what to try, with a special reference of the step #9 ....

Quote:

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

almondman · 21 Dec 2012

Quote: Originally Posted by Arc

almondman, I have seen your earlier post. And, it is almost like a ditto copy of the issue being discussed in that thread.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa800f3b0038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

So it is a hardware error, precisely, it is a PCIe device error.

Code:

===============================================================================
Common Platform Error Record @ fffffa800f3b0038
-------------------------------------------------------------------------------
Record Id     : 01cddc57248f101d
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 12/17/2012 13:34:46 (UTC)
Flags         : 0x00000000
 
===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa800f3b00b8
Section       @ fffffa800f3b0148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Fatal
 
Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0506
Device Id     :
  VenId:DevId : 8086:340c
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x05
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa800f3b017c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0005 ur FE nf CE
   Root Ctl   : 0008 fs nfs cs
 
AER Information @ fffffa800f3b01b8
  Uncorrectable Error Status    : 00040000 ur ecrc MTLP rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000012 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 60000005 0900003f 00000004 b9486000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

UC status bit means Unexpected Completion, and CTO means Completion Timeout.

Here is the info on the Root Port

Vendor 8086h Intel Corporation
Device 340Ch QuickPath Architecture I/O Hub PCI Express Root Port 5
Subsystem Vendor 8086h Intel Corporation
Subsystem Device 0000h
Name Intel(R) 7500/5520/X58 I/O Hub PCI Express Root Port 5 - 340C
Command 0506h Memory Access, BusMaster, System Errors, Interrupt Disable
Status 0010h Has Capabilities List, Fast Timing
Revision 13h
Header Type 01h
Bus Latency Timer 00h
Self test 00h Self test not supported
Cache line size 256 Bytes (64 DWords)
PCI Class 06h Bridge
PCI Class Type 060400h PCI to PCI Bridge

How many PCI and PCIe devices you have installed?

Everything is as it came from the Dell factory

Code:

0x0000D000-0x0000D0FF    ATI Radeon HD 5900 Series    OK
0x0000D000-0x0000D0FF    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x0000D000-0x0000D0FF    PCI Express standard Upstream Switch Port    OK
0x0000D000-0x0000D0FF    PCI Express standard Downstream Switch Port    OK
0x0000C800-0x0000C8FF    Realtek PCIe GBE Family Controller    OK
0x0000E000-0x0000E0FF    ATI Radeon HD 5900 Series    OK
0x0000E000-0x0000E0FF    PCI Express standard Downstream Switch Port    OK
0x000003B0-0x000003BB    ATI Radeon HD 5900 Series    OK
0x000003B0-0x000003BB    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x000003B0-0x000003BB    PCI Express standard Upstream Switch Port    OK
0x000003B0-0x000003BB    PCI Express standard Downstream Switch Port    OK
0x000003C0-0x000003DF    ATI Radeon HD 5900 Series    OK
0x000003C0-0x000003DF    Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E    OK
0x000003C0-0x000003DF    PCI Express standard Upstream Switch Port    OK
0x000003C0-0x000003DF    PCI Express standard Downstream Switch Port    OK
0x0000C000-0x0000CFFF    Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40    OK
0x00000000-0x0000000F    PCI bus    OK
0x00000D00-0x0000FFFF    PCI bus    OK

It may be caused by any of those.

If you are within warranty, contract your vendor, as the OP of the other thread did. But if (and only if; coz it may make the warranty void) the warranty is over, check it yourself, following Stop 0x124 - what it means and what to try, with a special reference of the step #9 ....

Quote:

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

See answers to your questions in red

almondman · 22 Dec 2012

Arc, see attached--this time it was a stop 0x00000122 error. How does it differ from the 000124 (121712-116688-01.dmp) on 12-17-2012.

Thanks in advance

**Arc** · 22 Dec 2012

That's another king od WHEA .... STOP 0x00000122: WHEA_INTERNAL_ERROR

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 122, {a, 4, 3, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : pci.sys ( pci!ExpressRootPortAerInterruptRoutine+27f )

Followup: MachineOwner
---------

From stacks,

Code:

STACK_COMMAND:  kb

FOLLOWUP_IP: 
pci!ExpressRootPortAerInterruptRoutine+27f
fffff880`00e73bcf c78628050000ffffff7f mov dword ptr [rsi+528h],7FFFFFFFh

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  pci!ExpressRootPortAerInterruptRoutine+27f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: pci

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

FAILURE_BUCKET_ID:  X64_0x122_pci!ExpressRootPortAerInterruptRoutine+27f

BUCKET_ID:  X64_0x122_pci!ExpressRootPortAerInterruptRoutine+27f

Followup: MachineOwner
---------

Overall, the same. Something is to do with the PCI and PCIe hardware. Have you contacted with the vendor? I may ask one of our forum member, who works for Dell.

almondman · 22 Dec 2012

Please do.

I have not contacted dell yet. My warranty goes to Feb 2014. I would like to know how Sabbyblue's replacement video card (he has a radeon hd 5800 series) does before I contact them.

The real odd part about this whole thing is that I have Windows 8 Pro 64bit and Windows XP SP3 32bit on this machine also with no BSOD's so far on these 2 systems. The 8pro has only been installed for 2 mos but the XP has been installed for almost 2 years.

The nagging question is why the BSOD's on the Win 7 64 only??

But I have had some anoying issues with the video card (radeon hd5900 series) on ALL 3 operating systems.

So if Sabby's machine is totally cured by replacing the video card, then I'll get mine replaced. The one difference is his is a 5800 series and mine is a 5900 series. So is the problem with the card or is it with the PCI-e slot on the motherboard? I just wonder how many more people are out there with this issue on these dell xps9100 machines.

Here is an interesting tidbit

Sabby's machine
Original Install Date: 2/16/2011, 11:32:24 AM
BIOS Version: Dell Computer Corporation A04, 10/21/2010
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 26 Stepping 5 GenuineIntel ~3200 Mhz

My machine
Original Install Date: 2/3/2011, 5:51:12 PM
BIOS Version: Dell Computer Corporation A04, 10/21/2010
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 44 Stepping 2 GenuineIntel ~3334 Mhz

I would really like to see GordonCCH's system info to see how it compairs to these machines!

I guess time will tell

**Arc** · 22 Dec 2012

I requested Debbie B to have a look ... he is offline now, but I am sure that he will reply shortly.

Debbie B · 24 Dec 2012

Hi Almondman,

I am extremely sorry for the inconvenience caused. If you still need any assistance, please send me Private Message with the Service Tag and your contact information ( Name & phone number). Will try to arrange a callback for you.

@Archie: Thanks for reffering me to this post.

almondman · 08 Jan 2013

I had a new BSOD this morning. First time I've seen this one.

Arc,

Could you let me know what it is? Something about MEMORY_MANAGEMENT???

Debbie B,

I've been away for a while and I'll get with you in a few days about this issue. By the way, I found another Studio XPS 9100 user that had the same problem with his 2 machines.

**Arc** · 09 Jan 2013

almondman, have a look, it is a stop 0x1A.

Code:

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 000000000000e10c
Arg4: ff5d8434ff5d8434

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_5003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003b4aafc to fffff80003ae2fc0

STACK_TEXT:  
fffff880`095789c8 fffff800`03b4aafc : 00000000`0000001a 00000000`00005003 fffff700`01080000 00000000`0000e10c : nt!KeBugCheckEx
fffff880`095789d0 fffff800`03aef7ce : 00000000`00000001 00000000`27ee3000 fffff880`09578c20 fffff680`0013f718 : nt! ?? ::FNODOBFM::`string'+0x2983f
fffff880`09578ac0 fffff800`03ae10ee : 00000000`00000001 00000000`27ee3000 00000000`0439ee01 00000000`00004000 : nt!MmAccessFault+0x5de
fffff880`09578c20 000007fe`f3da3689 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`02bde3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`f3da3689


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+2983f
fffff800`03b4aafc cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+2983f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+2983f

BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+2983f

Followup: MachineOwner
---------

It is either a faulty RAM or any device driver failing, the particular dump is not saying anything very clearly. Better you try to search the cause of the crash in both the fields.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results.

Windows 7: BSOD on Dell XPS 9100 caused by hal.dll

BSOD on Dell XPS 9100 caused by hal.dll problems?