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Windows 7: BSOD Dell Inspiron

21 Dec 2012   #1

Windows 7 Ultimate x64
BSOD Dell Inspiron

Dell Inspiron 537
Windows 7 Home Premium "OA"
service pack 1
4.00 gb RAM
Intel Celeron CPU 2.20 ghz
64 Bit

Hope you can help!

My System SpecsSystem Spec

21 Dec 2012   #2

Windows 7 Ultimate x64

Sorry, I dont think I let the program finish completely. It is running again and i will upload it again as soon as it finishes. sorry about the issue.
My System SpecsSystem Spec
21 Dec 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

Hello Otis,

It is crashed by Symantec Endpoint Driver.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8000342c080, 0, fffff88005e27d83, 2}

*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

Could not read faulting driver name
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

Followup: MachineOwner
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
The BIOS is old. Search for an update.
BIOS Version/Date    Dell Inc. A03, 7/23/2009
Let us know the results.
My System SpecsSystem Spec

21 Dec 2012   #4

Windows 7 Ultimate x64

I will try that thanks!
My System SpecsSystem Spec

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