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Windows 7: BSOD after login - all accounts 0x00000051

21 Dec 2012   #1
stirfryguy

Windows 7 64
 
 
BSOD after login - all accounts 0x00000051

Hi,

I've tried to find a solution but gave in and created an account. I'm a Mac guy so forgive me.

Back when I was a windows guy, I was the neighborhood cleaner. My neighbor gave me his dell that is BSOD.

The BSOD happens right after logging in; sometimes it will load the desktop but then automatically restart whereas other times it'l just restart and not load the desktop. This happens on all admin accounts; existing, new and super admin.

Safe mode works fine on all accounts without crashing.

Logs attached.

Thanks for the help.


My System SpecsSystem Spec
.
21 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi.

The msinfo file is corrupted:

Please upload your msinfo32.nfo file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save
-> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Please upload your msinfo32.txt file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Perform a clean boot:Perform a System File Check:
  • Click on the start
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:What antivirus is on the computer?

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerMicrosoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Post back results.
My System SpecsSystem Spec
22 Dec 2012   #3
stirfryguy

Windows 7 64
 
 

Thanks for the help. After pulling the msinfo32, everything says can't collect information and SFC /scannow results in

Code:
windows resource protection could not start the repair service
My System SpecsSystem Spec
.

22 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK. Were the steps above performed?
My System SpecsSystem Spec
22 Dec 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sorry but I think your neighbor should do a Clean Reinstall - Factory OEM Windows 7

Since everything is fine in Safe mode, it should be a software problem.

Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?
My System SpecsSystem Spec
22 Dec 2012   #6
stirfryguy

Windows 7 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Sorry but I think your neighbor should do a Clean Reinstall - Factory OEM Windows 7

Since everything is fine in Safe mode, it should be a software problem.

Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?
I've tried to do a clean install, but since it's a Dell it never came with the W7 recovery discs, and if I build one from the "create system repair disc" option, it doesn't have all the necessary files. winload.exe is always missing.

edit: sorry, if I had checked your link first I would have found what I needed.

He was using both windows security essentials (I gave him from last time) and McAfee. No registry cleaners or tweakers being used.
My System SpecsSystem Spec
22 Dec 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

McAfee is a very frequent cause of BSOD-s.

Multiple antivirus programs is never a good idea.

Did you check the clean install tutorial?

Go through these threads as well:EDIT:
All I get is "Cant collect information"
My System SpecsSystem Spec
22 Dec 2012   #8
stirfryguy

Windows 7 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
McAfee is a very frequent cause of BSOD-s.

Multiple antivirus programs is never a good idea.

Did you check the clean install tutorial?

Go through these threads as well:
I'm downloading the iso now and will be doing a clean install once I finish the download. I un-installed McAfee when I first got the computer since I thought that was causing a conflict using the tools above. I'll report back once the image is done and I do a clean install.

Thanks for your help koolkat
My System SpecsSystem Spec
22 Dec 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome.

Look forward to a update.
My System SpecsSystem Spec
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 BSOD after login - all accounts 0x00000051




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