BSOD after login - all accounts 0x00000051


  1. stirfryguy
    Posts : 4
    Windows 7 64
       New #1

    BSOD after login - all accounts 0x00000051


    Hi,

    I've tried to find a solution but gave in and created an account. I'm a Mac guy so forgive me.

    Back when I was a windows guy, I was the neighborhood cleaner. My neighbor gave me his dell that is BSOD.

    The BSOD happens right after logging in; sometimes it will load the desktop but then automatically restart whereas other times it'l just restart and not load the desktop. This happens on all admin accounts; existing, new and super admin.

    Safe mode works fine on all accounts without crashing.

    Logs attached.

    Thanks for the help.
      My Computer
    Quote Quote

  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Hi.

    The msinfo file is corrupted:

    Please upload your msinfo32.nfo file.

    To get this:

    -> Start Menu
    -> Type msinfo32 into the Search programs and files box
    -> When it opens, go to File, Save
    -> Save as msinfo32.nfo and save in a place you will remember
    -> Let it finish the process of gathering and saving the system info
    -> Right click the .nfo file, click send to compressed (zipped) folder
    -> Upload the .zip file here.

    Please upload your msinfo32.txt file.

    To get this:

    -> Start Menu
    -> Type msinfo32 into the Search programs and files box
    -> When it opens, go to File, Export
    -> Save as msinfo32.txt and save in a place you will remember
    -> Let it finish the process of gathering and saving the system info
    -> Right click the .txt file, click send to compressed (zipped) folder
    -> Upload the .zip file here.

    Perform a clean boot:

    Perform a System File Check:
    • Click on the start
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    What antivirus is on the computer?

    Make scans with the following:

    -Kaspersky TDSSKiller

    -ESET online scanner

    Microsoft Security Essentials.
    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Post back results.
      My Computer
    Quote Quote

  4. stirfryguy
    Posts : 4
    Windows 7 64
    Thread Starter
       New #3

    Thanks for the help. After pulling the msinfo32, everything says can't collect information and SFC /scannow results in

    Code:
    windows resource protection could not start the repair service
      My Computer
    Quote Quote

  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    OK. Were the steps above performed?
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Sorry but I think your neighbor should do a Clean Reinstall - Factory OEM Windows 7

    Since everything is fine in Safe mode, it should be a software problem.

    Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?
      My Computer
    Quote Quote

  8. stirfryguy
    Posts : 4
    Windows 7 64
    Thread Starter
       New #6

    koolkat77 said:
    Sorry but I think your neighbor should do a Clean Reinstall - Factory OEM Windows 7

    Since everything is fine in Safe mode, it should be a software problem.

    Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?
    I've tried to do a clean install, but since it's a Dell it never came with the W7 recovery discs, and if I build one from the "create system repair disc" option, it doesn't have all the necessary files. winload.exe is always missing.

    edit: sorry, if I had checked your link first I would have found what I needed.

    He was using both windows security essentials (I gave him from last time) and McAfee. No registry cleaners or tweakers being used.
      My Computer
    Quote Quote

  10. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #7

    McAfee is a very frequent cause of BSOD-s.

    Multiple antivirus programs is never a good idea.

    Did you check the clean install tutorial?

    Go through these threads as well:

    EDIT:
    All I get is "Cant collect information"
      My Computer
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  11. stirfryguy
    Posts : 4
    Windows 7 64
    Thread Starter
       New #8

    koolkat77 said:
    McAfee is a very frequent cause of BSOD-s.

    Multiple antivirus programs is never a good idea.

    Did you check the clean install tutorial?

    Go through these threads as well:
    I'm downloading the iso now and will be doing a clean install once I finish the download. I un-installed McAfee when I first got the computer since I thought that was causing a conflict using the tools above. I'll report back once the image is done and I do a clean install.

    Thanks for your help koolkat
      My Computer
    Quote Quote

  12. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #9

    You're welcome.

    Look forward to a update.
      My Computer
    Quote Quote

 

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