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Windows 7: Random BSOD 2 to 3 times a day.

22 Dec 2012   #1
SSQ

windows 7 Home Premium 64 bit
 
 
Random BSOD 2 to 3 times a day.

I am getting the following BSOD STOP error:
STOP: 0x0000001E (0x0000000000000000 repeated x4)
SAMSUNG 355V Windows 7 Home Edition Laptop only 5 weeks old. Samsung supply some good diagnostic software with their Laptops & everything passes tests OK & all drivers are up to date.
The only thing attached to the Laptop is an HP Photosmart 7510 AIO Printer connected via USB cable (Not Wireless).


My System SpecsSystem Spec
.
22 Dec 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Please follow these instructions, and I'll try to have a look at this for you:

http://www.sevenforums.com/crashes-d...tructions.html

Regards,
Golden
My System SpecsSystem Spec
22 Dec 2012   #3
Debbie B

Windows 7 Enterprise x64
 
 

Hi,

If issue still persists, you can even try following troubelshooting steps from: Resolving stop (blue screen) errors in Windows 7

Keep us posted
My System SpecsSystem Spec
.

22 Dec 2012   #4
SSQ

windows 7 Home Premium 64 bit
 
 

Thanks Golden & Debbie B for your replies.
I'm in the odd position of not being able to access the problem new Samsung laptop due to holiday. However, I have all the memory dumps on a memory stick & transferred to the desktop of my Dell PC. Is there anyway of uploading these to you?
My System SpecsSystem Spec
22 Dec 2012   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In your next reply, use this icon to attach the latest .DMP file.
My System SpecsSystem Spec
22 Dec 2012   #6
SSQ

windows 7 Home Premium 64 bit
 
 

Thanks Golden. 2 zipped .DMP files are attached from blue screens I got yesterday, 21.12.12.
My System SpecsSystem Spec
22 Dec 2012   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Please run the following first, and lets see what it reports:

Anti-rootkit utility TDSSKiller

Regards,
Golden
My System SpecsSystem Spec
Reply

 Random BSOD 2 to 3 times a day.




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