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Windows 7: BSOD/BCCode: a when playing any games

22 Dec 2012   #1
GoldenSkans9

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD/BCCode: a when playing any games

Hi guys

I installed a new CPU about 3 days ago and was getting the BSOD for the first day or so of installing it. So, I asked a friend about it and he said I had to update my BIOS drivers and reset the BIOS to default settings when I was done. I did all that and the issue went away for the last 2 days so I thought I'd fixed it, but I've just gotten the same error twice in the last 45 minutes or so. I'm fairly certain this is hardware related though as I never had this issue prior to installing my new CPU. Could someone here help me figure this out?


My System SpecsSystem Spec
.
22 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

XBox USB wireless controller, BSOD issues in Win7 with 2009 driver. I known issue, very common.
Code:
 lmvm xusb21
start             end                 module name
fffff880`0bde0000 fffff880`0bdf0d80   xusb21     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Wed Apr 08 19:58:44 2009 (49DCB49C)
    CheckSum:         000135AC
    ImageSize:        00010D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Software Downloads | Microsoft Hardware.

Also, there is some USBPORT.sys issues.
Code:
fffff800`0443e018  fffff880`0440358f usbhub!UsbhFdoUrbPdoFilter+0x107

fffff800`0443e048  fffff880`04433d8f usbhub!UsbhPdoInternalDeviceControl+0x373

fffff800`0443e080  fffff880`05f1d110 USBSTOR!WPP_GLOBAL_Control
It may be caused by the previously stated issue, or may be independent. Dont take a risk, do some maintenance. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

You are using a beta of the display driver.
Code:
lmvm nvlddmkm
start             end                 module name
fffff880`048b1000 fffff880`053d2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 01 08:54:02 2012 (50B97852)
    CheckSum:         00B0A675
    ImageSize:        00B21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Symantec Heuristics Driver
Code:
fffff880`09cc83e0  fffff880`04566050Unable to load image BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x44050
Description here: Driver Reference Table - BHDrvx64.sys

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
22 Dec 2012   #3
GoldenSkans9

Microsoft Windows 7 Home Premium 64-bit
 
 

Hey Arc, thanks for the help. I got new drivers for the 360 controller, uninstalled all of the USB drivers, turned off USB selective suspend, got the correct NVidia drivers and removed everything related to symantec from my PC. While MSE was scanning my system I got the BSOD again, this time BCCode: 1e instead of the "a" I have been getting. Gonna try running MSE and MBAM again.
My System SpecsSystem Spec
.

22 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload the latest dump here
My System SpecsSystem Spec
22 Dec 2012   #5
GoldenSkans9

Microsoft Windows 7 Home Premium 64-bit
 
 

Here you go, thanks again.
My System SpecsSystem Spec
22 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The latest crash dump is not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
22 Dec 2012   #7
GoldenSkans9

Microsoft Windows 7 Home Premium 64-bit
 
 

Ok, I've been running DV for awhile now with no crashes, but I'm posting because i was looking around online for people with the same issues and on another forum someone recommended "who crashed 4.01". I downloaded it and i've got 10 crashes in the past week and about 8 are from ntoskernel.exe, 1 from amdppm.sys and 1 from nvlddmkm.sys (which is the nvidia drivers we fixed already). I haven't stopped DV or anything, I'm sorta just hoping this information helps or narrows the search.
My System SpecsSystem Spec
22 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry I did not get you?

You cannot trust on whocrashed, coz ntoskrnl.exe is not any cause of a crash, but the kernel on which it crashed. As the crash is driver related, (driver IRQL less or not equal) I suggested you Driver verifier.

But, if you continue taking multiple suggestion, there is a good chance of conflict of opinion, and the situation will become worse.

Decide, let us know. Depending on your decision, next steps will be taken or not.
My System SpecsSystem Spec
22 Dec 2012   #9
GoldenSkans9

Microsoft Windows 7 Home Premium 64-bit
 
 

Alright, I was just trying to help. From now on I'll leave it to you guys.

DV is still running.
My System SpecsSystem Spec
22 Dec 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

With DV enabled, do the most crash prone actions ... those crashed your computer mostly ... gaming, surfing net ... whatever. Try to replicate the crashes.

Are you feeling it a bit slow and laggy?
My System SpecsSystem Spec
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