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Windows 7: Bsod: System_service_exception

22 Dec 2012   #1
schumacm

Windows 7 Ultimate 64 bit
 
 
Bsod: System_service_exception

I built my computer a year ago with dual viedo cards, SSD hard drive and modest specs for the rest of the computer. I was getting alot of BSODs and it seemed to happen a lot when I was accessing files on the hard drive. I thought it may be the SSD, so I removed that and reinstalled everything. I still get a lot of BSOD and I have no idea where to turn. I have attached my dump files. Any pointers someone can share would be much appreciated. I am hoping I have some bad piece of hardward I can replace and start fresh one more time. Thank you in advance.


My System SpecsSystem Spec
.
22 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save
-> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Please upload your msinfo32.txt file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.
My System SpecsSystem Spec
22 Dec 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Checked for a firmware update on the SSD?

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
.

22 Dec 2012   #4
schumacm

Windows 7 Ultimate 64 bit
 
 

I uploaded my msinfo32 to the post. I ran a memory test overnight previously. It only made like 5 passes I believe and didn't return any issues. I could re-run it again though and finish. I also noticed that it liked to crash alot with Internet Explorer.
My System SpecsSystem Spec
22 Dec 2012   #5
rajdeepak singh

Windows 7 Ultimate x64
 
 

Please run admin command prompt and run the following command "sfc /scannow".
If any system files are damaged or corrupted it will show it and try to repair it.
Also see if you can find a firmware update for your ssd as alot of bosd point to disk problem.Also goto the websites of your graphic card manufacturer and download latest driver ,i recommend you use their auto detect tool.
My System SpecsSystem Spec
23 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK, and SSD firmware?

Are you overclocking any hardware?

BTW, uninstall the following programs while troubleshooting:
Code:
  1. Start Menu\Programs\GIGABYTE Public:Start Menu\Programs\GIGABYTE Public
  2. Start Menu\Programs\GIGABYTE\AutoGreen Public:Start Menu\Programs\GIGABYTE\AutoGreen Public
  3. Start Menu\Programs\GIGABYTE\EasySaver Public:Start Menu\Programs\GIGABYTE\EasySaver Public
  4. Start Menu\Programs\GIGABYTE\ET6 Public:Start Menu\Programs\GIGABYTE\ET6 Public
  5. Start Menu\Programs\LogMeIn Hamachi Public:Start Menu\Programs\LogMeIn Hamachi Public
Uninstall using the free version of Revo Uninstaller in Advanced Mode so that it allows you to clear leftover registries of the program.

Security software?
Quote:
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check:
  • Click on the start
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Reduce items at start-up. Nothing except anti-virus is required:Disk Check on your hard drive for file system errors and bad sectors on it:Post back results.
My System SpecsSystem Spec
23 Dec 2012   #7
schumacm

Windows 7 Ultimate 64 bit
 
 

Thank you for the reply. I have updated all of my video drivers. The SSD is no longer connected. I was worried it was the problem so I removed it, but it was not the case. I have also done all of my windows updates. I am running a scan now.
My System SpecsSystem Spec
23 Dec 2012   #8
schumacm

Windows 7 Ultimate 64 bit
 
 

I am not overclocking anything.

I have uninstalled all of the programs you listed except the Hamachi which I use to remote to work.

I ran a scan disk and received this message at the end:

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Attached is the file.

There is no SSD anymore to update.

I appreciate everyone's help. Thank you so much.
My System SpecsSystem Spec
23 Dec 2012   #9
rajdeepak singh

Windows 7 Ultimate x64
 
 

I would recommend you to do a repair install follow brink thread for detail
"http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R"
My System SpecsSystem Spec
23 Dec 2012   #10
schumacm

Windows 7 Ultimate 64 bit
 
 

The only problem with doing a repair install is that I have done a complete wipe and fresh install and it didnt work, so I am hesitant to do it right now. Once I find the issue, I will want to wipe the machine and start over, but until then I would rather not.
My System SpecsSystem Spec
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