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Windows 7: BSOD of few random error, Memory Management.

23 Dec 2012   #1
leonnkeong

Windows Ultimate x64
 
 
BSOD of few random error, Memory Management.

I have the dump files and all the details attached. Please help.

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 03/09/12 14:24:24 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.8GHz
Memory: 8192MB RAM
Available OS Memory: 8154MB RAM
Page File: 3138MB used, 17013MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
Card name: AMD Radeon HD 7800 Series (HD7850)



My System SpecsSystem Spec
.
23 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

welcome aboard.

It crashed on the display driver....
Code:
fffff880`044ae138  fffff880`05be2fefUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x136fef
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
23 Dec 2012   #3
leonnkeong

Windows Ultimate x64
 
 

@Arc

I have updated my display driver to the latest one already ever since before I encounter few BSODs.

I'm suspecting my RAM is a bad RAM that caused all the problems. I have not run Memtest yet but all the BSOD I encountered seems had issue on memory management, for example like ntoskrnl.exe (the most), irql_not_less_or_equal, NTFS.SYS, and currently the atikmdag.sys too.

So I am wondering is these the signs of bad RAM? I'm using Corsair Vengeance 1600 4GB x 2.

Thanks for your reply.
My System SpecsSystem Spec
.

23 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I have found nothing to suspect the RAM strongly, but if you need, you may test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Have you uninstalled Daemon Tools and SPTD already? Let us know the results after that.
My System SpecsSystem Spec
23 Dec 2012   #5
leonnkeong

Windows Ultimate x64
 
 

Yes, I have removed DT and SPTD already. My BSOD it's not "that" frequent but sometimes it is. It's a weird BSOD. Most of the time is ntoskrnl.exe BSOD, any idea for that?

Owh, not RAM? I'm looking to RMA my RAM also. Any other way to prevent BSOD happen again? ;/

I can't run Memtest yet since I need to use this machine frequent.

Thanks
My System SpecsSystem Spec
23 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Run memtest overnight, before going to bed

ntoskrnl.exe is the kernel on which the crash occurs and it cannot be the real cause of a BSOD. Either something is missing by the memory dump, ot it is to do a detailed analysis to find out the cause. There are ways to do it, dont worry

Now observe the situation. Let us know on the occurrence of the next BSOD ... of after a reasonable time that you think.
My System SpecsSystem Spec
23 Dec 2012   #7
leonnkeong

Windows Ultimate x64
 
 

So no point RMA my RAM? Then how about clean reinstall a fresh Windows 7 and drivers?

Thanks, I will post here if I encounter any BSOD again. Make sure you have a look here sometimes too, thanks again Arc.
My System SpecsSystem Spec
23 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by leonnkeong View Post
So no point RMA my RAM?
If the RAM shows errors in memtest, you must to RMA the RAM. Otherwise, there will not be a valid ground to do it.
My System SpecsSystem Spec
23 Dec 2012   #9
leonnkeong

Windows Ultimate x64
 
 

Do you recommend me to reinstall my Windows since ntoskrnl.exe link with missing or corrupt system files too?
My System SpecsSystem Spec
23 Dec 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by leonnkeong View Post
Do you recommend me to reinstall my Windows since ntoskrnl.exe link with missing or corrupt system files too?
NO ... ntoskrnl.exe is not missing or anything. For it, you need not to do a clean installation. ntoskrnl.exe is not a problem, and never was. It is just lack of memory data on the crash, and nothing more.

But if you want to do a clean install, you may do it anytime.
My System SpecsSystem Spec
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 BSOD of few random error, Memory Management.




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