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Windows 7: Windows Explorer Crashes Repeatedly, playing games or Youtube videos

26 Dec 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please repeat follow the BSOD posting guidelines - there should be some data there now that KoolKat can work on.


My System SpecsSystem Spec
.
26 Dec 2012   #12
miki759

Windows 7 Ultimate x64
 
 

I would have if I had gotten a BSOD which I did not.
Can I create a dump file even though i do not get BSOD?
My System SpecsSystem Spec
26 Dec 2012   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by miki759 View Post
Can I create a dump file even though i do not get BSOD?
Nope.. Anymore explorer crashes?

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Upload a screenshot of your hard disk using CrystalDiskInfo and summary tab using Speccy:
My System SpecsSystem Spec
.

26 Dec 2012   #14
miki759

Windows 7 Ultimate x64
 
 

Ok, here goes:
C: Attachment 247240
D: Attachment 247241
E: Attachment 247242

Speccy: Attachment 247243


It is so weird though, because my boot disk is E even though the system is located on C. I think I cannot boot from C after selecting it from BIOS

Here is my msinfo32: Attachment 247244
My System SpecsSystem Spec
26 Dec 2012   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay,

BTW, is the firmware of the SSD-s up to date?
My System SpecsSystem Spec
26 Dec 2012   #16
miki759

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Okay,

BTW, is the firmware of the SSD-s up to date?
I have no idea... How to check that?

I'm going to play a game I usually start getting crashes from Windows Explorer on. I'll keep you updated in a mere 40 min or so.

Thanks
My System SpecsSystem Spec
26 Dec 2012   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I've requested a friend to help with that.

In the meantime, let us know if explorer crashes again
My System SpecsSystem Spec
26 Dec 2012   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The current firmware for the Vertex 2 is 1.37 and can be downloaded with the instructions here. What firmware are you currently using?
My System SpecsSystem Spec
26 Dec 2012   #19
miki759

Windows 7 Ultimate x64
 
 

Confirmation: No more Windows Explorer Crashes!!! Good lord!

Hello Essenbe, thanks for joining in!
How do I know the firmware I use? (i'm going to google it to find and tell you if I can make it before your answer)

Says "i should check at boot in the BIOS". Ok Be right back!
My System SpecsSystem Spec
26 Dec 2012   #20
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You are running firmware version 1.11, You can go to device manager ( click start, type device manager in the search box, click on device manager) expand disk drives, right click and select properties, click the details tab in the dropdown box the second listed is hardware ID, that will give you the drive name and the firmware version. You will see my Samsung is running CXM03B1Q firmware. You can also download AS SSD and in the left corner it will tell you your alignment and firmware.

Attachment 247253
My System SpecsSystem Spec
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 Windows Explorer Crashes Repeatedly, playing games or Youtube videos




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