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Windows 7: Computer not getting past windows logo anymore.

23 Dec 2012   #1
ffrogman

Windows 7 Home Premium 64bit
 
 
Computer not getting past windows logo anymore.

Recently I was just browsing the internet and my HP Pavillion p7-1074 got a blue screen of death. It flashed away very quickly so I didn't get to notice the error code. Then I tried to turn the computer back on and it wouldn't get past the windows logo. I tried booting it in windows recovery mode and safe mode, but those didn't work either. How do I fix this? I would prefer to not lose any files if possible or even just be able to recover certain files.

AMD Phenom II 960T Quad-core processor
8 GB DDR3 System Memory
ATI Radeon HD 4200


My System SpecsSystem Spec
.
23 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is not booting in safe mode too?

Do you have access to another computer right now, if so, Download it, and burn in a disc or make USB Flash stick ready for it.
Then perform a full scan using it.

BTW, do you have the windows installer disc?
My System SpecsSystem Spec
23 Dec 2012   #3
ffrogman

Windows 7 Home Premium 64bit
 
 

I'll try that. I don't have a windows installer disk, but I do have access to another computer with Windows 7 Home Premium 64 bit, like the broken one.
My System SpecsSystem Spec
.

23 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

After trying Windows Defender Offline, if the situation remains the same, you may need to download the windows installer from this source.
My System SpecsSystem Spec
23 Dec 2012   #5
ffrogman

Windows 7 Home Premium 64bit
 
 

I made a windows defender cd and went to BIOS options. I selected boot from CD drive and it said "Press any key to boot from cd drive." After I pressed a key the computer started and has been making a whriling noise as if it were writing to the disc and the screen is the monocolor blue windows logo with the windows 8 loading dots. There is other indication that a scan is running, but I will let it run for a while unless told to do otherwise.

Edit: Now it says "Windows Defender cannot be started. Please contact support. Error Code: 0x800703f9
My System SpecsSystem Spec
23 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do you have windows 8 installed?
My System SpecsSystem Spec
23 Dec 2012   #7
ffrogman

Windows 7 Home Premium 64bit
 
 

I have Windows 7 Home Premium 64 bit.
My System SpecsSystem Spec
23 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download the windows 7 home premium 64 bit iso from the link I provided in the other link, and burn it in a blank disc.

We will try to recover the data first.

Let me know when it is done.
My System SpecsSystem Spec
23 Dec 2012   #9
ffrogman

Windows 7 Home Premium 64bit
 
 

Ok, my download rate is about 1 mb/s right now, so it won't be done downloaded for an hour.
My System SpecsSystem Spec
23 Dec 2012   #10
ffrogman

Windows 7 Home Premium 64bit
 
 

Ok I have it downloaded now and I put it onto a DVD. What should I do next? Do you want me to just follow that guide?
My System SpecsSystem Spec
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 Computer not getting past windows logo anymore.




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