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Windows 7: BSOD and computer restarting Automatically

24 Dec 2012   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Code:
fffff800`00b9ca30  fffff880`05880824Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x14824
Update it from Downloads | Broadcom.

ELAN PS/2 Port Smart Pad
Code:
fffff800`00b9c918  fffff880`05da3181Unable to load image \SystemRoot\system32\DRIVERS\ETD.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ETD.sys
*** ERROR: Module load completed but symbols could not be loaded for ETD.sys
 ETD+0x4181
Update it from ELAN Microelectronics Corp..

Intel Graphics driver
Code:
fffff800`00b9bff8  fffff880`04d70125Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x322125
update it from Intel Download Center.

Scan the system for possible virus infection.



My System SpecsSystem Spec
.
24 Dec 2012   #12
vishnu619

Windows 7 Home Ultimate x64
 
 

all the drivers are updated
The screen just froze at the desktop . No BSOD appeared
My System SpecsSystem Spec
25 Dec 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Every time it loads fileinfo.sys, it either shuts down or crashes.
Quote:
Event[3179]:
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 2012-12-25T02:10:28.905
Event ID: 6
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Vishnu-PC
Description:
File System Filter 'FileInfo' (6.1, ?2009?-?07?-?14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager.

Event[3180]:
Log Name: System
Source: EventLog
Date: 2012-12-25T02:10:51.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Vishnu-PC
Description:
The previous system shutdown at 01:16:13 on ?25-?12-?2012 was unexpected.
It indictes that some file monitoring system is causing the mess. In most of the cases, it is the AV program's file system monitoring technique what goes over-ambitious, and does all the mess.

Uninstall Kaspersky using Kaspersky Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Is it still the same?

Take some hardware test too .....

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

► Stress test the CPU.
Hardware - Stress Test With Prime95
My System SpecsSystem Spec
.

25 Dec 2012   #14
vishnu619

Windows 7 Home Ultimate x64
 
 

Done uninstalling Kaspersky and installing Windows Security Essentials and Malwarebytes AntiMalware
The current problem I face is that at times after i close my lid for some time , the computer freezes and all i can see is a black blank screen but the computer seems to be running
My System SpecsSystem Spec
25 Dec 2012   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do some USB related checks, as it may be caused by the USB devices.
For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
25 Dec 2012   #16
vishnu619

Windows 7 Home Ultimate x64
 
 

Uninstall all together or one by one ?
My System SpecsSystem Spec
25 Dec 2012   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do it one by one .....
My System SpecsSystem Spec
26 Dec 2012   #18
vishnu619

Windows 7 Home Ultimate x64
 
 

Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
My System SpecsSystem Spec
26 Dec 2012   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by vishnu619 View Post
Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
Not saying it precisely, but it is SPTD that results as storport.sys error. We may conclude that the last crash was by Daemon Tools.

Are you having more crashes after uninstalling Daemon Tools?
My System SpecsSystem Spec
27 Dec 2012   #20
vishnu619

Windows 7 Home Ultimate x64
 
 

Yes crashed last night and today evening while playing Pro Evolution Soccer ! The game screen just froze and some sort of wierd sound started coming from the laptop . Here is the dump :
My System SpecsSystem Spec
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