Windows 7 - Blue Screen - CDD.DLL

SuicidalDragon · 14 Apr 2010

I am new to the windows forum.... and i have a problem, my PC keeps blue screening in one specific file CDD.DLL... could this file be corrupt if so how could i go about I go about fixing this problem?

Additional Information -

Diagnostics scan report - your computer has a hardware problem.

I have tried to find this problem but as of yet cannot, the only recent change is memory change i had 2 - 2 GB sticks placed in by the creator of my custom made PC (this was from 2 - 1 GB sticks) and since then i have blue screened every day.

My computer security - Norton 2010, Malwarebytes, and norton utilities

As of yet on all scans no viruses.

only 1 week ago i had upgraded my system from vista to 7 because vista sapps memory.

The computer is out of warrenty!!

Thank you for your help! it is appresiated.

**Capt.Jack Sparrow** · 14 Apr 2010

Hello Welcome to SF,

Follow this link and post us the Dump Files SF Diagnostic Tool

Hope this helps,
Captain

SuicidalDragon · 15 Apr 2010

Have you possibly got an email address i could use to send you these files, everytime I try to upload them I get a 404 error and no connection, the file contains everything and is 110 mb.

squall leonhart · 15 Apr 2010

i'll skip right to the chase, as i've seen enough of these CDD.dll bsods in computers i've worked on.

Your system ram is either configured incorrectly or is damaged, the dll itself isn't the cause of the crash, its just the last referenced dll loaded prior to the crash occuring.

you yourself stated

I have tried to find this problem but as of yet cannot, the only recent change is memory change i had 2 - 2 GB sticks placed in by the creator of my custom made PC (this was from 2 - 1 GB sticks) and since then i have blue screened every day.

as well, which only further points to the system ram being the culprit.

Your specs are also obscenely vague, and prevent further help in correctly configuring the system. Use pcwizard, gpu-z or cpu0z to get more indepth information.

SuicidalDragon · 15 Apr 2010

Thank you for the reply... but i am not, as you could tell, a computer genius, i did not configure the RAM the manufacturer did.

Could it be that the RAM is not compatible with my system and therefore crashes to save other hardware in the computer protecting it integrity?

As for the spec of my system as i have said it is a custom built machine.
CDD.DLL could this file have been corrupt by the BSod`s that i have been experiencing since about august 2009? (when the RAM was upgraded)

Thank you for the replies - Cap. jack and leonhart!!

**Capt.Jack Sparrow** · 15 Apr 2010

SuicidalDragon said:

Have you possibly got an email address i could use to send you these files, everytime I try to upload them I get a 404 error and no connection, the file contains everything and is 110 mb.

Hello !!

The folder would contain a large file called Memory.dmp deleted that file alone the upload the rest !!

- Captain

SuicidalDragon · 15 Apr 2010

Here you are.

**Capt.Jack Sparrow** · 15 Apr 2010

SuicidalDragon said:

Here you are.

Hello !!

The Dump is pointing to some Windows Core files so please follow these steps

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

There are some old drivers that is well known for problems !!

Code:

AsIO.sys     Mon Dec 17 14:40:20 2007
ASACPI.sys   Wed Oct 18 11:14:46 2006

ASACPI.sys driver is from Asus its a utility which is well known problems. I'm attaching the file so download it and update it

MB_WIN7_ATK.ZIP

Uninstall all the Asus Utilities Like PC Probe etc. then see whether it makes any diference

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fd80f000, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 979919a1, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 00000000, (reserved)
Debugging Details:
------------------
 
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from 82d6d718
Unable to read MiSystemVaType memory at 82d4d160
 fd80f000 
FAULTING_IP: 
cdd!CopySurfBitsFast+e5
979919a1 f30f6f06        movdqu  xmm0,xmmword ptr [esi]
MM_INTERNAL_CODE:  0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  iexplore.exe
CURRENT_IRQL:  0
TRAP_FRAME:  a37db268 -- (.trap 0xffffffffa37db268)
ErrCode = 00000000
eax=00000000 ebx=00000001 ecx=00000004 edx=00000020 esi=fd80eff8 edi=c92fee60
eip=979919a1 esp=a37db2dc ebp=a37db2f4 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
cdd!CopySurfBitsFast+0xe5:
979919a1 f30f6f06        movdqu  xmm0,xmmword ptr [esi] ds:0023:fd80eff8=????????????????????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from 82c4b668 to 82c8a9e3
STACK_TEXT:  
a37db250 82c4b668 00000000 fd80f000 00000000 nt!MmAccessFault+0x106
a37db250 979919a1 00000000 fd80f000 00000000 nt!KiTrap0E+0xdc
a37db2f4 97991d09 c92fec00 00001e00 fd80ed98 cdd!CopySurfBitsFast+0xe5
a37db350 979a33bb c92e2a00 00001e00 fd82c14c cdd!CopySurfBits+0x81
a37db6dc 979a3d74 fe492010 fe5ba960 fd82c010 cdd!BitBltBitmap+0x3eb
a37db890 979a482f fe5ba960 fd82c010 00000000 cdd!DrvBitBlt+0xc2
a37db8c4 977d8e27 fe5ba960 fd82c010 00000000 cdd!DrvCopyBits+0x27
a37db90c 977beac4 979a4808 a37dbb9c fe5ba960 win32k!OffCopyBits+0x7d
a37dbbb0 977dc401 fe5ba960 fd82c010 00000000 win32k!SpBitBlt+0x252
a37dbbe4 977dcc53 fe5ba960 fd82c010 00000000 win32k!SpCopyBits+0x27
a37dbccc 977c4e36 fe9f30c8 979142f0 fe9f30c8 win32k!NtGdiBitBltInternal+0x6ab
a37dbd00 82c4847a 63011323 00000000 00000002 win32k!NtGdiBitBlt+0x2f
a37dbd00 777464f4 63011323 00000000 00000002 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
026bd794 00000000 00000000 00000000 00000000 0x777464f4
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
cdd!CopySurfBitsFast+e5
979919a1 f30f6f06        movdqu  xmm0,xmmword ptr [esi]
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  cdd!CopySurfBitsFast+e5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: cdd
IMAGE_NAME:  cdd.dll
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bd992
FAILURE_BUCKET_ID:  0x50_cdd!CopySurfBitsFast+e5
BUCKET_ID:  0x50_cdd!CopySurfBitsFast+e5

Hope this helps,
Captain

SuicidalDragon · 15 Apr 2010

I ran the Memory Diagnostics scan, it said : you have a memory problem... contact you computer manufacturer - you problem is in the hardware.

As for the other thing you said "uninstall all asus utilities" could you possibly compose a list of them so i don`t go about unistalling the wrong programmes?

Also to add to this it has stopped crashing under the file win32k.sys since i had performed the windows 7 upgrade.

Thanks for the reply.

**Capt.Jack Sparrow** · 15 Apr 2010

SuicidalDragon said:

I ran the Memory Diagnostics scan, it said : you have a memory problem... contact you computer manufacturer - you problem is in the hardware.

As for the other thing you said "uninstall all asus utilities" could you possibly compose a list of them so i don`t go about unistalling the wrong programmes?

Also to add to this it has stopped crashing under the file win32k.sys since i had performed the windows 7 upgrade.

Thanks for the reply.

I guess in that case the problem is quiet clear that it's the RAM if its brand new as for a replacement. Not sure sure that Asus Utilities you have installed so just go through Programs and Features and remove Programs related the Asus just google the name the utiliy before you uninstall so you know for what that tools is !!

Hope this helps !!
Captain