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Windows 7: BSOD and then restarts, randomly

24 Dec 2012   #1
lamerboger

Windows 7 Home Premium x64
 
 
BSOD and then restarts, randomly

This started happening yesterday and has happened four times since then. Randomly, the screen goes black and after 5 seconds, the system restarts.

A dialog box appears saying "Windows has recovered from a serious ...... "

All the files are in the attachment.

Any help would be great.


My System SpecsSystem Spec
.
24 Dec 2012   #2
x BlueRobot

 

Code:
BugCheck 7F, {8, 80050031, 6f8, fffff800033c20f1}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
Code:
Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Remove:

Code:
Start Menu\Programs\DAEMON Tools Pro
Daemon Tools is known to cause problems such as BSODs with Windows 7, alternatives include Windows own in-built features and also:Follow these steps -

Test for any corrupted drivers, by running Driver Verifier for least 24 hours, stop the test if a BSOD occurs before this time frame. Driver Verifier will place stress on the drivers within your system, which will cause corrupted drivers to crash and hopefully be pinpointed. More Help and Information with Driver Verifier - Using Driver Verifier to identify issues with Drivers

Memory:Run Memtest86+ for least 7-8 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Run some hard-drive diagnostics and follow these steps:Find your hard-drive manufacturer and run their tests.

Additional Tests:Post a screenshot of Crystal Disk Info summary: Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:Use this command with Disk Check:

Code:
chkdsk C: /f /r
Remove (at least to test):

Code:
Start Menu\Programs\ESET
Start Menu\Programs\ESET\ESET Smart Security
Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation

Do not run Malwarebytes and MSE at the same time, as it can cause conflicts between the two programs.
My System SpecsSystem Spec
24 Dec 2012   #3
lamerboger

Windows 7 Home Premium x64
 
 

After checking the dmp file with BlueScreenView, it says caused by driver "ntoskrnl.exe". Is that incorrect?
My System SpecsSystem Spec
.

24 Dec 2012   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Often times What happens with Blue screens is that ntoskrnl.exe gets blamed because some software is making an improper call to that particular program, but ntoskrnl.exe is rarely ever the problem, if it was you would likely not be able to boot the system at all. ntoskrnl.exe is in fact the system kernel and is there for likely just causing the crash due to another program doing something it shouldn't be doing.
My System SpecsSystem Spec
24 Dec 2012   #5
lamerboger

Windows 7 Home Premium x64
 
 

I have removed daemon tools.

Enabling driver verifier itself brought BSOD when I restarted. Automatic repair failed to find/ repair the problem on its own twice. The BSOD while booting created another .dmp and .sysdata file(which I am attaching with this post).

I had to enter the safe mode, delete the existing settings under "verifier" and then windows booted.

Looking at the .dmp file with the BlueScreenView software shows that this time the problem was caused by "dtsoftbus01.sys" while earlier were due to "ntoskrnl.exe".
My System SpecsSystem Spec
24 Dec 2012   #6
lamerboger

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Often times What happens with Blue screens is that ntoskrnl.exe gets blamed because some software is making an improper call to that particular program, but ntoskrnl.exe is rarely ever the problem, if it was you would likely not be able to boot the system at all. ntoskrnl.exe is in fact the system kernel and is there for likely just causing the crash due to another program doing something it shouldn't be doing.
I see, then I shall stop using that again in my post
My System SpecsSystem Spec
24 Dec 2012   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

From this most recent Dump it looks like when you removed Daemon tools it did not get all of the drivers it is likely that this was the file making the improper call to ntoskrnl and thus causeing the blue screen

Code:
Loading User Symbols
Loading unloaded module list
..
ERROR: FindPlugIns 80070005
ERROR: Some plugins may not be available [80070005]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff8800142c324, fffff980066aaee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------
I would suggest following this tutorial to make sure that the Drivers are completely gone from your system.

Driver Sweeper
My System SpecsSystem Spec
24 Dec 2012   #8
lamerboger

Windows 7 Home Premium x64
 
 

I didn't uninstall daemon at the time of that new dmp file. I forgot that I did it afterwards when i disabled verifier.

Looking at the list of drivers in driver sweeper, I am unsure about what to select to clean. I think the daemon has been removed successfully and has been cleaned as well. But your opinion will help.
My System SpecsSystem Spec
24 Dec 2012   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears to be gone now I would let the system run for say 24 hours with driver verifier enabled and see if there are any more crashes just to be safe though post back and let us know if anything else happens.
My System SpecsSystem Spec
24 Dec 2012   #10
lamerboger

Windows 7 Home Premium x64
 
 

Will get back to you after 24 hours. But if BSOD doesn't occur again, then can I consider this problem as solved or I shall consider that the drivers are not the place to look for?
My System SpecsSystem Spec
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 BSOD and then restarts, randomly




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