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Windows 7: BSOD Apc_index_mismatch


24 Dec 2012   #1

Windows 7 64 bit
 
 
BSOD Apc_index_mismatch

I randomly just got this BSOD and error code and have no idea what caused it but it's happening now every time I restart my computer and the only way this doesn't occur is to run it in safe mode. I've attached the zip file with the dump logs and hopefully someone can figure out what's wrong. Thanks.


My System SpecsSystem Spec
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25 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello kuttter.

It is caused by BitDefender.
Code:
fffff880`09561390  fffff880`00e6dc40Unable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avc3.sys
*** ERROR: Module load completed but symbols could not be loaded for avc3.sys
 avc3+0x6dc40
Description here ... Driver Reference Table - avc3.sys

It is causing some issues in windows boot, too.
Code:
Event[34725]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-05-13T09:21:32.187
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Greg2-PC
  Description: 
 The following boot-start or system-start driver(s) failed to load: 
trufos
Description here .... Driver Reference Table - trufos.sys

Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.

What program you use to get backups?
My System SpecsSystem Spec
25 Dec 2012   #3

Windows 7 64 bit
 
 

Thanks Arc. Interestingly enough when I woke up this morning I tried rebooting the computer and it's worked fine but I suppose I should still get rid of Bitdefender so I'll do that now. Also, I've never done a backup of anything on this computer. What do you suggest?
My System SpecsSystem Spec
.


25 Dec 2012   #4

Windows 7 64 bit
 
 

Oh and another question: If I already have SuperAntiSpyware do I need malwarebytes?
My System SpecsSystem Spec
26 Dec 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by kuttter View Post
Thanks Arc. Interestingly enough when I woke up this morning I tried rebooting the computer and it's worked fine but I suppose I should still get rid of Bitdefender so I'll do that now. Also, I've never done a backup of anything on this computer. What do you suggest?
If you want to back up data only, you may do it externally, or in another partition. But if you want to backup the system, let us know after uninstalling BitDefender and installing MSE. I will suggest you steps to backup.

Quote   Quote: Originally Posted by kuttter View Post
Oh and another question: If I already have SuperAntiSpyware do I need malwarebytes?
From a BSOD perspective, I'd suggest you to get rid of antyspyware. Anyway, MBAM will not conflict with it.
My System SpecsSystem Spec
26 Dec 2012   #6

Windows 7 64 bit
 
 

Alright, so I got rid of Bitdefender and installed the new programs and everything is still running smoothly so hopefully that fixed it. And as for the backup I don't think I need to back up the system so I'll just back up the data to my external hard drive. Thanks again for your help.
My System SpecsSystem Spec
26 Dec 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by kuttter View Post
Alright, so I got rid of Bitdefender and installed the new programs and everything is still running smoothly so hopefully that fixed it. And as for the backup I don't think I need to back up the system so I'll just back up the data to my external hard drive. Thanks again for your help.
Good to know that your issue is fixed.

Report us the situation after a couple of days.
My System SpecsSystem Spec
Reply

 BSOD Apc_index_mismatch




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