Spool/Printers folders missing


  1. Posts : 8
    Windows 7
       #1

    Spool/Printers folders missing


    NoelDp - thank you for your very rapid response - I hope I now have the forum correct.

    This is the resultant file. I would appreciate your comments.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Admin>NET START SPOOLER
    The service is not responding to the control function.
    More help is available by typing NET HELPMSG 2186.

    C:\Users\Admin>SC QC SPOOLER
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: SPOOLER
    TYPE : 110 WIN32_OWN_PROCESS (interactive)
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\spoolsv.exe
    LOAD_ORDER_GROUP : SpoolerGroup
    TAG : 0
    DISPLAY_NAME : Print Spooler
    DEPENDENCIES : RPCSS
    : http
    SERVICE_START_NAME : LocalSystem
    C:\Users\Admin>SC QUERRYEX SPOOLER
    ERROR: Unrecognized command
    DESCRIPTION:
    SC is a command line program used for communicating with the
    Service Control Manager and services.
    USAGE:
    sc <server> [command] [service name] <option1> <option2>...

    The option <server> has the form "\\ServerName"
    Further help on commands can be obtained by typing: "sc [command]"
    Commands:
    query-----------Queries the status for a service, or
    enumerates the status for types of services.
    queryex---------Queries the extended status for a service, or
    enumerates the status for types of services.
    start-----------Starts a service.
    pause-----------Sends a PAUSE control request to a service.
    interrogate-----Sends an INTERROGATE control request to a service.
    continue--------Sends a CONTINUE control request to a service.
    stop------------Sends a STOP request to a service.
    config----------Changes the configuration of a service (persistent).
    description-----Changes the description of a service.
    failure---------Changes the actions taken by a service upon failure.
    failureflag-----Changes the failure actions flag of a service.
    sidtype---------Changes the service SID type of a service.
    privs-----------Changes the required privileges of a service.
    qc--------------Queries the configuration information for a service.
    qdescription----Queries the description for a service.
    qfailure--------Queries the actions taken by a service upon failure.
    qfailureflag----Queries the failure actions flag of a service.
    qsidtype--------Queries the service SID type of a service.
    qprivs----------Queries the required privileges of a service.
    qtriggerinfo----Queries the trigger parameters of a service.
    qpreferrednode--Queries the preferred NUMA node of a service.
    delete----------Deletes a service (from the registry).
    create----------Creates a service. (adds it to the registry).
    control---------Sends a control to a service.
    sdshow----------Displays a service's security descriptor.
    sdset-----------Sets a service's security descriptor.
    showsid---------Displays the service SID string corresponding to an ar
    bitrary name.
    triggerinfo-----Configures the trigger parameters of a service.
    preferrednode---Sets the preferred NUMA node of a service.
    GetDisplayName--Gets the DisplayName for a service.
    GetKeyName------Gets the ServiceKeyName for a service.
    EnumDepend------Enumerates Service Dependencies.
    The following commands don't require a service name:
    sc <server> <command> <option>
    boot------------(ok | bad) Indicates whether the last boot should
    be saved as the last-known-good boot configuration
    Lock------------Locks the Service Database
    QueryLock-------Queries the LockStatus for the SCManager Database
    EXAMPLE:
    sc start MyService
    Would you like to see help for the QUERY and QUERYEX commands? [ y | n ]:

    C:\Users\Admin>
    C:\Users\Admin>
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Sorry - my fault that a typo got into the post!
    (welcome to the forum, by the wya!)

    Please run thsi (corrected) command

    SC QUERYEX SPOOLER

    post the results.
      My Computer


  3. Posts : 8
    Windows 7
    Thread Starter
       #3

    NoelDP - thanks again - revised details below

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Admin>SC QUERYEX SPOOLER
    SERVICE_NAME: SPOOLER
    TYPE : 110 WIN32_OWN_PROCESS (interactive)
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Users\Admin>
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Hmmm - not very informative! :)

    OK - we'll start with the basics

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /F

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

    Post a new MGADiag report with details of any error messages encountered.
      My Computer


  5. Posts : 8
    Windows 7
    Thread Starter
       #5

    Do you think it would be best to simply reformat the hardidc and reinstall windows?
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Shouldn't be any need for that drastic action yet - let's see what we can do with the current install.
    Often the problem you have is solved simply by running the SFC command.
      My Computer


  7. Posts : 8
    Windows 7
    Thread Starter
       #7

    https://skydrive.live.com/redir?resi...NR3F2MAUOtU1Wo

    The final report on the dos screen said it had found corrupt files and repaired them
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Most of the repaired files appear to be codecs, rather than printer-related - has anything changed?


    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.
      My Computer


  9. Posts : 8
    Windows 7
    Thread Starter
       #9

    The two major problems I had, ie loss of printer and inability to open pdf files have been resolves.
    A minor problems relating to the Thai language remains, but I don't think it can be solved here.
    Thank you for your lightening and crystal clear responses - I am now out of the woods.
    Thanks again.
    Noel Morrisby
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    You're welcome - glad to help.

    Good luck
      My Computer


 

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