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Windows 7: BSOD when loading SWTOR 0x50

25 Dec 2012   #1
liljoejoe54

Windows 7 Ultimate x64
 
 
BSOD when loading SWTOR 0x50. FIXED!

FIXED!!!!! Turns out it was the displaylink driver. Supposedly version 6.3-7.0 don't work with SWTOR. Removed the driver and loaded version 6.0 and it worked.


Hey guys, I recently installed a new SSD into my rig (Crucial M4 120GB). Reinstalled windows 7 Ultimate 64bit and updated all the drivers. Everything seems to run great except for when I click the play button on my SWTOR screen, the computer crashes a couple seconds after I click the button and goes to a blue screen. A split second before it crashes, the screen gets distorted, then the blue screen appears. I have rolled back my display driver and it didnt solve the problem, I then updated it to the latest driver and it also didnt help. I have uninstalled and reinstalled the game about 5 times but again, that didnt help. I can play BF3 on Ultra settings with no problem at all and the computer only crashes right after I try to play SWTOR. Any ideas on how I can fix this problem? Im leaning towards a bad driver but im not sure on how to figure out which one is bad.

Here are the specs of my rig:

CPU: Intel i7 950 (stock clock 3.1ghz)
Motherboard: Asus Rampage 3 Extreme
Graphics: Sapphire HD6970 (stock clock)
RAM: Corsair Dominator 2000mhz 8GB (4 sticks @ 2GB each)
HD: Crucial M4 SSD 120GB
OS: Windows 7 Ultimate 64bit

I will upload the zip file from the diagnostic I got from this site and if there is any other info needed please let me know and I will provide it.

Any help would be greatly appreciated. Thanks in advance.


My System SpecsSystem Spec
.
26 Dec 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.
* Is the firmware for your SSD up-to-date
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008be2010, fffff88008e86fb8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6fb8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008be2010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88008e86fb8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6fb8
fffff880`08e86fb8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`027569c8 fffff880`0633b000 : 00000000`00000116 fffffa80`08be2010 fffff880`08e86fb8 00000000`00000000 : nt!KeBugCheckEx
fffff880`027569d0 fffff880`0633ad0a : fffff880`08e86fb8 fffffa80`08be2010 fffffa80`06ebc010 fffffa80`076dc410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02756a10 fffff880`04bb4f07 : fffffa80`08be2010 00000000`00000000 fffffa80`06ebc010 fffffa80`076dc410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02756a40 fffff880`04bdeb75 : 00000000`ffffffff 00000000`000103eb 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02756b20 fffff880`04bdd2bb : 00000000`00000102 00000000`00000000 00000000`000103eb 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02756b50 fffff880`04bb02c6 : ffffffff`ff676980 fffffa80`076dc410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02756bf0 fffff880`04bdce7a : 00000000`00000000 fffffa80`06ebc010 00000000`00000080 fffffa80`076dc410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02756d00 fffff800`03170e5a : fffffa80`07586c60 fffffa80`0738db50 fffffa80`06caab30 fffffa80`0c3ff900 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02756d40 fffff800`02ecad26 : fffff880`03164180 fffffa80`0738db50 fffff880`0316f0c0 fffff880`021884a0 : nt!PspSystemThreadStartup+0x5a
fffff880`02756d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6fb8
fffff880`08e86fb8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6fb8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce4f72e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`08e80000 fffff880`08ecb000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 18 15:51:42 2010 (4CE4F72E)
    CheckSum:         00050806
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get the latest drivers for your video card.

METHOD:
Quote:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Link: AMD Driver Autodetect
* More information on: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
You're also having a BCC 124. Go through this thread step by step: Stop 0x124 - what it means and what to try
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008160028, fa000000, 400405}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008160028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`0338eb58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
Reinstall this driver: dlkmd.sys (Same way you did for the video drivers)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffffffffffdb814c, 0, fffff80002f00b38, 0}

*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys

Could not read faulting driver name
Probably caused by : dlkmd.sys ( dlkmd+3c20d )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffffffdb814c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002f00b38, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003114100
GetUlongFromAddress: unable to read from fffff800031141c0
 ffffffffffdb814c 

FAULTING_IP: 
nt!MmProbeAndLockPages+118
fffff800`02f00b38 410fb601        movzx   eax,byte ptr [r9]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  swtor.exe

CURRENT_IRQL:  1

TRAP_FRAME:  fffff8800b8b5550 -- (.trap 0xfffff8800b8b5550)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000009 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000009 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002f00b38 rsp=fffff8800b8b56e0 rbp=fffff880062f1110
 r8=fffffa8007909ea0  r9=ffffffffffdb814c r10=0000000000000008
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po nc
nt!MmProbeAndLockPages+0x118:
fffff800`02f00b38 410fb601        movzx   eax,byte ptr [r9] ds:ffffffff`ffdb814c=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e8ceec to fffff80002ee4fc0

STACK_TEXT:  
fffff880`0b8b53e8 fffff800`02e8ceec : 00000000`00000050 ffffffff`ffdb814c 00000000`00000000 fffff880`0b8b5550 : nt!KeBugCheckEx
fffff880`0b8b53f0 fffff800`02ee30ee : 00000000`00000000 ffffffff`ffdb814c 00000000`00000000 ffffffff`ffffffff : nt! ?? ::FNODOBFM::`string'+0x4514f
fffff880`0b8b5550 fffff800`02f00b38 : fffffa80`0c0be2e0 fffff800`02ef5d5c 00000000`00000000 fffff800`02efb08f : nt!KiPageFault+0x16e
fffff880`0b8b56e0 fffff880`062d620d : fffffa80`07909e70 00000000`00000200 00000000`00000002 ffffffff`ffdb814c : nt!MmProbeAndLockPages+0x118
fffff880`0b8b57f0 fffffa80`07909e70 : 00000000`00000200 00000000`00000002 ffffffff`ffdb814c 00000000`00000000 : dlkmd+0x3c20d
fffff880`0b8b57f8 00000000`00000200 : 00000000`00000002 ffffffff`ffdb814c 00000000`00000000 00000000`00000000 : 0xfffffa80`07909e70
fffff880`0b8b5800 00000000`00000002 : ffffffff`ffdb814c 00000000`00000000 00000000`00000000 fffffa80`08d22790 : 0x200
fffff880`0b8b5808 ffffffff`ffdb814c : 00000000`00000000 00000000`00000000 fffffa80`08d22790 fffff880`062d2306 : 0x2
fffff880`0b8b5810 00000000`00000000 : 00000000`00000000 fffffa80`08d22790 fffff880`062d2306 fffff880`062f3810 : 0xffffffff`ffdb814c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dlkmd+3c20d
fffff880`062d620d ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  dlkmd+3c20d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dlkmd

IMAGE_NAME:  dlkmd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50ab3e70

FAILURE_BUCKET_ID:  X64_0x50_dlkmd+3c20d

BUCKET_ID:  X64_0x50_dlkmd+3c20d

Followup: MachineOwner
---------

4: kd> lmvm dlkmd
start             end                 module name
fffff880`0629a000 fffff880`0631e000   dlkmd    T (no symbols)           
    Loaded symbol image file: dlkmd.sys
    Image path: dlkmd.sys
    Image name: dlkmd.sys
    Timestamp:        Tue Nov 20 14:25:20 2012 (50AB3E70)
    CheckSum:         0006BA7F
    ImageSize:        00084000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Perform a System File Check:
  • Click on the start
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required:Post back your results.
My System SpecsSystem Spec
26 Dec 2012   #3
liljoejoe54

Windows 7 Ultimate x64
 
 

Thank you so much for your help, I really appreciate it.

I followed your steps, upgraded my firmware removed and updated those drivers and ran the tests. No errors were found on those tests. The problem still remained. I did a clean startup and it still happened. I then decided to just remove the displaylink software and now SWTOR starts up with no problem. But it never gave me that problem before reinstalling windows. Im assuming that before I added the new harddrive and reinstalled windows, the displaylink driver for my mini usb monitor (used to monitor temps and clocks) had an old driver version that didnt interfere with SWTOR. When I reinstalled everything, it gave me the newest driver for displaylink which I now read has a problem with SWTOR. I guess I can try doing a search for an older version of the displaylink software.

I really appreciate you helping me.
My System SpecsSystem Spec
.

26 Dec 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hmm & you're welcome

Have you gone through the 116 & 124 troubleshooting links?
My System SpecsSystem Spec
26 Dec 2012   #5
liljoejoe54

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Hmm & you're welcome

Have you gone through the 116 & 124 troubleshooting links?
No, I didn't do the troubleshooting, just updated, uninstalled, and reinstalled. Turns out it was the displaylink driver. Once I uninstalled displaylink and SWTOR worked, I did a search on it and it seems the new versions (seems to be 6.3 and later) don't work with SWTOR, so I went back to a version from 2011 (6.0) and the game fired right up.

Thanks again, I really appreciate your help!

I hope this thread helps anyone else having a similar problem.
My System SpecsSystem Spec
26 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay

Enjoy your game, take your time & go through those threads later.

Post if there are any BSOD-s.

Good luck
My System SpecsSystem Spec
17 Jan 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

How are things going?
Were you able to resolve the crashes?

What about the game?

My System SpecsSystem Spec
17 Jan 2013   #8
liljoejoe54

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
How are things going?
Were you able to resolve the crashes?

What about the game?

Everything is working great! No more crashes and the game hasnt given me any problems. I updated the display link driver and tried playing SWTOR again just to make sure it was the driver and it crashed again with the new driver. I rolled it back and the game worked again so I am 100% sure its the newer display link drivers that caused the problem.

Thanks again!
My System SpecsSystem Spec
17 Jan 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome & glad to help.
Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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 BSOD when loading SWTOR 0x50




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