BSOD Apc_index_mismatch


  1. Posts : 6
    Windows 7 64 bit
       #1

    BSOD Apc_index_mismatch


    I randomly just got this BSOD and error code and have no idea what caused it but it's happening now every time I restart my computer and the only way this doesn't occur is to run it in safe mode. I've attached the zip file with the dump logs and hopefully someone can figure out what's wrong. Thanks.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello kuttter.

    It is caused by BitDefender.
    Code:
    fffff880`09561390  fffff880`00e6dc40Unable to load image \SystemRoot\system32\DRIVERS\avc3.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
     avc3+0x6dc40
    Description here ... Driver Reference Table - avc3.sys

    It is causing some issues in windows boot, too.
    Code:
    Event[34725]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-05-13T09:21:32.187
      Event ID: 7026
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Greg2-PC
      Description: 
     The following boot-start or system-start driver(s) failed to load: 
    trufos
    Description here .... Driver Reference Table - trufos.sys

    Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.

    Let us know the results.

    What program you use to get backups?
      My Computer


  3. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #3

    Thanks Arc. Interestingly enough when I woke up this morning I tried rebooting the computer and it's worked fine but I suppose I should still get rid of Bitdefender so I'll do that now. Also, I've never done a backup of anything on this computer. What do you suggest?
      My Computer


  4. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #4

    Oh and another question: If I already have SuperAntiSpyware do I need malwarebytes?
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    kuttter said:
    Thanks Arc. Interestingly enough when I woke up this morning I tried rebooting the computer and it's worked fine but I suppose I should still get rid of Bitdefender so I'll do that now. Also, I've never done a backup of anything on this computer. What do you suggest?
    If you want to back up data only, you may do it externally, or in another partition. But if you want to backup the system, let us know after uninstalling BitDefender and installing MSE. I will suggest you steps to backup.

    kuttter said:
    Oh and another question: If I already have SuperAntiSpyware do I need malwarebytes?
    From a BSOD perspective, I'd suggest you to get rid of antyspyware. Anyway, MBAM will not conflict with it.
      My Computer


  6. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #6

    Alright, so I got rid of Bitdefender and installed the new programs and everything is still running smoothly so hopefully that fixed it. And as for the backup I don't think I need to back up the system so I'll just back up the data to my external hard drive. Thanks again for your help.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    kuttter said:
    Alright, so I got rid of Bitdefender and installed the new programs and everything is still running smoothly so hopefully that fixed it. And as for the backup I don't think I need to back up the system so I'll just back up the data to my external hard drive. Thanks again for your help.
    Good to know that your issue is fixed.

    Report us the situation after a couple of days.
      My Computer


 

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