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Windows 7: BSOD codes 1a & 7f. Blue screens and randomly crashes under load.

26 Dec 2012   #1
hazey360

Windows 7 Home Premium x64
 
 
BSOD codes 1a & 7f. Blue screens and randomly crashes under load.

Hey there guys i'm new to the community, but i've been researching solutions here for quite some time. I now am in need of a helping hand. I have recently brought home a friends computer which has been plagued with blue screens & random crashes.

I ran all appropriate tests(i.e memtest86, chkdsk , monitored heat, re-seated ram etc) it almost seemed as a simple re-seat fixed the problem. Wrong, 3 hours later he reports a blue screen. It seems to only happen when underload. He likes to play a lot of LOL and streams HD videos at the same time and maybe even skype will be going as well. I then suggested he buy new ram due to the codes being directly linked to memory issues and well he could afford it. We replaced the ram and yet again the glorious 0000001A Blue screen codes pops and has yet again began haunting him.

I have read some things about possible MMC issues or even just improper drivers causing issues in the memory management process. Any suggestions or ideas would help. I'd like to have this fixed before he gets back from his Xmas break. I have uploaded the minidump and you can find them attached to this post.

Please take a peek and suggest any further actions I can take or point out anything I may be missing. Thanks a lot.

Hazey!


My System SpecsSystem Spec
.
27 Dec 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello hazey360. Have a look .....

avast! Self Protection Driver
Code:
fffff880`0bac2818  fffff880`04237ea1Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x9ea1
Description here: Driver Reference Table - aswSP.SYS

avast! Virtualization Driver
Code:
fffff880`09662238  fffff880`03a8ba2fUnable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0xda2f
Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
28 Dec 2012   #3
hazey360

Windows 7 Home Premium x64
 
 

Arc,
I thank you for your time and help. I have followed your instructions and removed Avast
along with installing the two recommended programs. Both of them came back with clean scans with no problems found, however both times I left the room and when I came back the pc seemed to of restart on its own. I haven't had any major blue screens that i've seen and it idled all night while I slept, but I still am unable to run with Verifier.exe on and I still have a couple random freezes.

Since it has made it through the night i'm going to begin a bit of stress testing and running the pc as my friend would during a normal session. After it completes a few hours of that w/o any faults I'm going to re-enable verifier.exe and see how it goes. If you have any other suggestions on how I can test the pc and rest assured the problem is fixed please do inform me.

Edit: I take that back. I have now received two 3B BSOD's in a row. After I posted this response a minute later I fired up a 1080p youtube of planet earth and BAM, BSOD. Any ideas?
Also i'm seeing a lot of this -> The AODDriver4.2 service failed to start due to the following error:
The system cannot find the file specified. in the Event Viewer and this ->The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122812-15490-01.
My System SpecsSystem Spec
.

28 Dec 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to upload the latest crash dumps, so that we can analyze those.
My System SpecsSystem Spec
28 Dec 2012   #5
hazey360

Windows 7 Home Premium x64
 
 

got the minidmp here now. should i also make a copy of the memory.dmp ?
My System SpecsSystem Spec
01 Jan 2013   #6
hazey360

Windows 7 Home Premium x64
 
 

bump
My System SpecsSystem Spec
01 Jan 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Very sorry. Somehow I have missed it

A search revealed that you are using nForce as the chipset driver, and that includes nvstor64.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.
Code:
lmvm nvstor64
start             end                 module name
fffff880`01021000 fffff880`01060000   nvstor64 T (no symbols)           
    Loaded symbol image file: nvstor64.sys
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
    Image name: nvstor64.sys
    Timestamp:        Wed Aug 05 06:01:07 2009 (4A78D2CB)
    CheckSum:         00048878
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.


Realtek High Definition Audio Function Driver
Code:
lmvm RTKVHD64
start             end                 module name
fffff880`06063000 fffff880`062bfd00   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Sep 07 16:47:23 2010 (4C861F43)
    CheckSum:         0026E60E
    ImageSize:        0025CD00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It is also very old. Update it from Realtek

Can you try to update the BIOS too, if possible?
Code:
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 5.16   
BiosReleaseDate = 06/03/2010
SystemManufacturer = Hewlett-Packard
Let us know the results. And, if the problem persists, upload your MSINFO32.nfo file in your next post, alongwith the further crash dumps.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
01 Jan 2013   #8
hazey360

Windows 7 Home Premium x64
 
 

Thanks for the quick response Arc. I completed updating the recommended drivers. Unfortunately while attempting 2 quick responses to you I have received a 1E and 7F BSOD code. I also tried to update the bios here -> M2N78-LA Motherboard BIOS Update HP Pavilion p6310y Desktop PC | HP® Support to no avail, after installing the driver it seems they have the same exact timestamps.
I have zipped up my last 2 minidmps and the msinfo32 file you requested. I hope all of this will help find the root of the problem. Get back to me ASAP I will be home from work the next two days and my client is driving home from California as we speak >_<.
Also i'm not sure if it means anything but I notice an "important" update in Windows Update that it will not let me install-> Update for Windows 7 for x64-based Systems (KB2505438) It always fails. I just figured i'd supply all possible information.
My System SpecsSystem Spec
01 Jan 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Scan the system for possible virus infection.
There is a possibility that the crashes are caused by a malware.

Edit: If both of the scans come clear, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
01 Jan 2013   #10
hazey360

Windows 7 Home Premium x64
 
 

Both scans came back clear and i've been unsuccessful when using DV. I can't get it to run more than an hour with it on and then non-stop freezing happens not even blue screens. those last two dmps were from blue screens while DV was running. any other suggestions?

Edit: I've been trying to run with DV active for about an hour or so now and I keep getting random hard locks(freezes). The PC doesn't blue screen. Is there any other log I can upload to show what may be causing the freeze? I've also deactivated DV and it still has random hard locks occur. For instance i'm posting this edit while DV is active i've yet to have a blue screen or a freeze. It's been up and running for maybe 5 minutes.
My System SpecsSystem Spec
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 BSOD codes 1a & 7f. Blue screens and randomly crashes under load.




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