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Windows 7: BSOD - crashes seen, usually after returning from sleep mode.

27 Dec 2012   #1

windows 7 home premium 64 bit
 
 
BSOD - crashes seen, usually after returning from sleep mode.

Hello,

I have been seeing BSODs randomly ever since I got this laptop. Usually, it is seen after the laptop resumes from sleep i.e it has been put to sleep and I power it back on. I have attached the zip file that has multiple crashes - hope someone on this forum will be able to help me decode them, and hope there is a common reason for the crashes. Please help on this.

Some more details:
Laptop make: lenovo ideapad
processor : i7 2.2 Ghz
graphics card : nvidia geforce
memory : 8gb.

Please let me know if any more info. is needed from me.

Appreciate any help.

Thanks,
Prashanth.

My System SpecsSystem Spec
28 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.


Perform a System File Check:
  • Click on the start
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:

Disk Check on your hard drive for file system errors and bad sectors on it:
Let us know the results & await the .nfo file.
My System SpecsSystem Spec
30 Dec 2012   #3

windows 7 home premium 64 bit
 
 

Hi Koolkat77,

Thanks for your reply. PFA the zip file having the .nfo and .txt files you asked for.

I had McAfee AT that I got free with the laptop for ~6 months, after it expired (on Dec 12th) I uninstalled it and installed Kaspersky AT. I have performed a full system scan with this and found no issues.

Also ran sfc/scannow - it said "windows resource protection did not find any integrity violations". I am running a disk check now, I am fairly confident there should not be any issues, as this is a new laptop.
My System SpecsSystem Spec
.


30 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Ok

Please run the McAfee removal tool again. It may have not uninstalled in the correct manner.
My System SpecsSystem Spec
31 Dec 2012   #5

windows 7 home premium 64 bit
 
 

I ran the uninstall tool now. It is done.
Were the msinfo files and the dmp files of any use to indicate the cause of the crashes?

Thanks again for helping me out with this !
My System SpecsSystem Spec
31 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you get any BSOD-s after making the changes?
My System SpecsSystem Spec
01 Jan 2013   #7

windows 7 home premium 64 bit
 
 

No BSODs have been seen so far .. after my original post date (4 days ago)
My System SpecsSystem Spec
01 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

OK.

Update the thread with new dump files if they reoccur.
My System SpecsSystem Spec
02 Jan 2013   #9

windows 7 home premium 64 bit
 
 

There was a BSOD again - seen after resuming from sleep. I am uploading the SF diagnostic tool output. The latest .dmp file is the one corresponding to 02-Jan-2013.

The blue screen seen while dumping seemed to indicate a driver problem, though it did not mention which driver / device caused it.
My System SpecsSystem Spec
02 Jan 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is a stop 0xE4.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E4, {2, fffffa8006f890d0, fffffa8006f890f0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4d34c )

Followup: MachineOwner
---------
According to Carrona.org, STOP 0x000000E4: WORKER_INVALID
Usual causes:
Device driver, ?Memory

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 BSOD - crashes seen, usually after returning from sleep mode.





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