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Windows 7: Idle computer crashes to BSOD, also happens randomly while surfing web


27 Dec 2012   #1

Windows 7 pro
 
 
Idle computer crashes to BSOD, also happens randomly while surfing web

I'm at a loss to what's happening, I keep getting BSOD while doing various activities. All BSOD seeem to be associated with this exe, ntosknl.exe. I have already done a complete install Windows 7 pro X'3 on different hard drives same error, I have run memtest86 on my memory, I have used a dianostic program from Western Digital to check my hard drives. I had several dump files but for some reason the where deleted.

Nost that were listed had to do with IRQ_NOT_LESS_OR_EQUAL. Could really use help. Attached is the file from windows seven forum diagnosstics tool, hope it helps


My System SpecsSystem Spec
.

28 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please post the following report before we proceed:
My System SpecsSystem Spec
29 Dec 2012   #3

Windows 7 pro
 
 

Sorry KoolKat I had forotten to add tha I had a failing video card too. which has completely given up the ghost. I can here windows boot but no video. in the process of getting a new video card, sorry

I will add that info when I get a new card.
My System SpecsSystem Spec
.


04 Jan 2013   #4

Windows 7 pro
 
 

I Finally found a temp card, Here is the info you requested, sorry it took so long

John

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3RHG2-T734C-QHPTJ
Windows Product Key Hash: IOVfG57ZXEdGOJFfhpYThN2BI+4=
Windows Product ID: 00371-177-0167777-85571
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {12C884A2-19FD-4E87-AB74-397220E59E61}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{12C884A2-19FD-4E87-AB74-397220E59E61}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QHPTJ</PKey><PID>00371-177-0167777-85571</PID><PIDType>5</PIDType><SID>S-1-5-21-3168072343-383598641-3284165100</SID><SYSTEM><Manufacturer>XFX68L</Manufacturer><Model>XFX Nforce 680i LT</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080918000000.000000+000</Date></BIOS><HWID>EDE73707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-016777-00-1033-7600.0000-3592012
Installation ID: 001654559222661881575200661651633610364005090581759363
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QHPTJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/4/2013 4:31:15 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:24:2012 22:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEAlisIl+hDkgBMH24bRuLmjS6MCtamvMwx
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   XFX68L  NVDAACPI
  FACP   XFX68L  NVDAACPI
  HPET   XFX68L  NVDAACPI
  MCFG   XFX68L  NVDAACPI
  WDRT   XFX68L  NVDAACPI
My System SpecsSystem Spec
05 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Looks OK, thanks.

System Optimisers

Please remove the following software:
Code:
Start Menu\Programs\Advanced SystemCare 6    Public:Start Menu\Programs\Advanced SystemCare 6    Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

Your .dmp file is very silent. Have you had more BSOD-s after your first post?
What security software are you using?
How old is your computer?
Have you checked for dust/debris inside the case?

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerMicrosoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here: Upload a screenshot of your hard disk using CrystalDiskInfo and Summary tab using Speccy:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Have you checked for a BIOS update?
Code:
BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 1/22/2008
Fill in your system specs.
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If RAM and Hard drive test comes back clean the next step would be driver verifier although you mention clean installing windows.

Let us know your feedback.
My System SpecsSystem Spec
07 Jan 2013   #6

Windows 7 pro
 
 

Thanks Koolkat

I have completed most of the solutions but not all, Advanced system care- Removed
SFC /scannow completed nothing found all is fine

There is a new bios bios for my Mb but was having difficulty attempting flash. I don't have a 1.44 floppy and Flash drive to boot into dos isn't recognized same with CD rom boot. Did find the my MB Manufacturer XFX has a utility in the ntune software to flash the bios just haven't done it yet.

Memtest86 on memory- done and cleared but during the testing found that I had incompatable memory installed I had 2 OCZ PC 6400 1 gb @ 4 4 4 @ 1.8v and 2 OZC PC 6400 5 4 4 @ 2.1 V. I took out the 1.8v and have been running no antivirus or utilities at this time with the exception of rung tests and have not had a BSOD. I'm waiting on an additional 4 gb of ram to show up before flashing the bios.
My System SpecsSystem Spec
07 Jan 2013   #7

 

Is your Q6600 overclocked at all?

What is the make and model of your power supply?
My System SpecsSystem Spec
07 Jan 2013   #8

Windows 7 pro
 
 

Quote   Quote: Originally Posted by TwoCables View Post
Is your Q6600 overclocked at all?

What is the make and model of your power supply?


no it is not, still running 2.4

ThermalTake TR2 RX 850W Model 850WAH3CH
My System SpecsSystem Spec
07 Jan 2013   #9

 

Quote   Quote: Originally Posted by jruhl View Post
Quote   Quote: Originally Posted by TwoCables View Post
Is your Q6600 overclocked at all?

What is the make and model of your power supply?


no it is not, still running 2.4

ThermalTake TR2 RX 850W Model 850WAH3CH
Ok, still at stock. So that rules that out.

On relatively rare occasions, the PSU can be the culprit - especially if overclocking with a lower quality unit. So, I'm relieved to see that you have a fairly decent PSU (it's not a great unit, but still). I'm also relieved that no overclocking has been done. I admit that I was worried about all of this due to the video card failure.

This is all I think I can contribute for now.
My System SpecsSystem Spec
08 Jan 2013   #10

Windows 7 pro
 
 

Quote   Quote: Originally Posted by TwoCables View Post
Quote   Quote: Originally Posted by jruhl View Post
Quote   Quote: Originally Posted by TwoCables View Post
Is your Q6600 overclocked at all?

What is the make and model of your power supply?


no it is not, still running 2.4

ThermalTake TR2 RX 850W Model 850WAH3CH
Ok, still at stock. So that rules that out.

On relatively rare occasions, the PSU can be the culprit - especially if overclocking with a lower quality unit. So, I'm relieved to see that you have a fairly decent PSU (it's not a great unit, but still). I'm also relieved that no overclocking has been done. I admit that I was worried about all of this due to the video card failure.

This is all I think I can contribute for now.

You say not great PSU why? Also When My video card went, a friend is giving me 2 GTX 260 to run in SLI will I still be Ok?
My System SpecsSystem Spec
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 Idle computer crashes to BSOD, also happens randomly while surfing web




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