Windows 7: Blue Screen Dumping Files

KyouChan · 27 Dec 2012

KyouChan.rar

Hoping for your guys help. Thanks

koolkat77 · 28 Dec 2012

Welcome

There are no dump files in the attachment

System Optimisers

Please remove the following software

Code:

Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	User-PC\User	HKU\S-1-5-21-2015544308-2661430967-2906008023-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	User-PC\UpdatusUser	HKU\S-1-5-21-2015544308-2661430967-2906008023-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything

Security software:
Make scans with the following:

-Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

-ESET online scanner

Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - Free
Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted

Run a full scan with both (separately) once downloaded, installed and updated

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

Post back results

Saurabh A · 28 Dec 2012

Quote: Originally Posted by KyouChan

Attachment 247498

Hoping for your guys help. Thanks

Hi KyouChan,

The zipped folder does not contain 'dump files'; please refer to the steps listed in the following link to capture the 'dump files' and share it: http://www.sevenforums.com/crashes-d...tructions.html

Do reply if you have any further questions. I would be glad to assist.

alkajak · 28 Dec 2012

Quote: Originally Posted by Saurabh A

Quote: Originally Posted by KyouChan

Attachment 247498

Hoping for your guys help. Thanks

Hi KyouChan,

The zipped folder does not contain 'dump files'; please refer to the steps listed in the following link to capture the 'dump files' and share it: http://www.sevenforums.com/crashes-d...tructions.html

Do reply if you have any further questions. I would be glad to assist.

No offense or anything, but the post above you has over 5 different examples of things to do to help the situation, or even remedy the BSODs. Despite that, you seemingly ignored the post that is lightyears ahead of yours in quality, and posted instructions on how to post a BSOD report. Considering the OP was able to post a .rar with the correct files of a BSOD report, minus the dmp, it doesn't mean that they don't know how to post a BSOD report, but that the BSOD probably hanged and it didn't save a dmp file.

KyouChan · 28 Dec 2012

Done

. Sorry guys.

Here , KyouChan.rar

KyouChan · 28 Dec 2012

Quote: Originally Posted by koolkat77

Welcome

There are no dump files in the attachment

System Optimisers

Please remove the following software

Code:

Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	User-PC\User	HKU\S-1-5-21-2015544308-2661430967-2906008023-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	User-PC\UpdatusUser	HKU\S-1-5-21-2015544308-2661430967-2906008023-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 5	"c:\program files\iobit\advanced systemcare 5\asctray.exe" /autostart	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything

Security software:
Make scans with the following:

-Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

-ESET online scanner

Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - Free
Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted

Run a full scan with both (separately) once downloaded, installed and updated

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

Post back results

I couldn't finish my sfc scannow and it'll turns to BSOD

.

koolkat77 · 28 Dec 2012

avipbb.sys = Avira AntiVir Description here: Driver Reference Table
Uninstall Avira antivirus with its removal tool: http://www.avira.com/en/support-down...-tool/product/and make scans with the tools above. Install MSE and Malwarebytes after that.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 87c3dd40, 87c3deac, 83260e10}

*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
----- ETW minidump data unavailable-----
Probably caused by : avipbb.sys ( avipbb+aa84 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 87c3dd40, Terminating object
Arg3: 87c3deac, Process image file name
Arg4: 83260e10, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: 87c3dd40

IMAGE_NAME:  avipbb.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4da596dd

MODULE_NAME: avipbb

FAULTING_MODULE: 00000000 

PROCESS_NAME:  AutoCare.exe

BUGCHECK_STR:  0xF4_AutoCare.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 833262a1 to 83125e98

STACK_TEXT:  
bf42fc54 833262a1 000000f4 00000003 87c3dd40 nt!KeBugCheckEx+0x1e
bf42fc78 832a3e5a 83260e10 87c3deac 87c3dfb0 nt!PspCatchCriticalBreak+0x71
bf42fca8 832a3d9d 87c3dd40 85abcaf8 00000000 nt!PspTerminateAllThreads+0x2d
bf42fcdc 9153ba84 00000378 00000000 00000378 nt!NtTerminateProcess+0x1a2
WARNING: Stack unwind information not available. Following frames may be wrong.
bf42fd24 830848fa 00000378 00000000 0012f704 avipbb+0xaa84
bf42fd24 77be7094 00000378 00000000 0012f704 nt!KiFastCallEntry+0x12a
0012f704 00000000 00000000 00000000 00000000 0x77be7094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
avipbb+aa84
9153ba84 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  avipbb+aa84

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_AutoCare.exe_avipbb+aa84

BUCKET_ID:  0xF4_AutoCare.exe_avipbb+aa84

Followup: MachineOwner
---------

KyouChan · 28 Dec 2012

Trying , i'll let you know the result later

.

Appreciate it !

koolkat77 · 28 Dec 2012

Take your time

KyouChan · 28 Dec 2012

It's perfect , thank you <3 ! Very appreciate it !

Windows 7: Blue Screen Dumping Files

Blue Screen Dumping Files problems?