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Windows 7: BSOD on a daily basis, mostly when playing playing Heroes of Newerth.

30 Dec 2012   #1

Windows 7 Professional x64
 
 
BSOD on a daily basis, mostly when playing playing Heroes of Newerth.

Hello

A few weeks ago I mounted a new hard drive that had data recovered from a damaged one. And since then I've been getting blue screens almost everyday. Prior to that the machine was working fine.

I did not notice a specific time for it to happen, but generally when I am playing "Heroes of Newerth" and have other applications opened BSOD strikes.

I use Kaspersky Anti-Virus and Internet Security.

Please advise, and thank you.

Attachment 247827

My System SpecsSystem Spec
.

30 Dec 2012   #2

Windows 8 Professional x64
 
 

update
Realtek High Definition Audio Function Driver

http://www.realtek.com.tw/downloads/...Level=3&Conn=2

Code:
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880065a534b, fffff880093a1868, fffff880093a10c0}

Probably caused by : RTKVHD64.sys ( RTKVHD64+e834b )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880065a534b, The address that the exception occurred at
Arg3: fffff880093a1868, Exception Record Address
Arg4: fffff880093a10c0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
RTKVHD64+e834b
fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h]

EXCEPTION_RECORD:  fffff880093a1868 -- (.exr 0xfffff880093a1868)
ExceptionAddress: fffff880065a534b (RTKVHD64+0x00000000000e834b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880093a10c0 -- (.cxr 0xfffff880093a10c0)
rax=fffffa800dc98000 rbx=fffffa80102b4010 rcx=fffffa80102b4010
rdx=000000000000002f rsi=0000000000002a00 rdi=0000000000000001
rip=fffff880065a534b rsp=fffff880093a1aa0 rbp=0000000000000000
 r8=0000000000000005  r9=fffffa800ed24f50 r10=fffff80003002000
r11=fffff880093a1a90 r12=000000000000072c r13=0000000000001500
r14=0000000000002300 r15=fffffa80102b4010
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
RTKVHD64+0xe834b:
fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h] ds:002b:fffffa80`102b41d8=74555a0680f8fffb
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b0100
GetUlongFromAddress: unable to read from fffff800032b01c0
 ffffffffffffffff 

FOLLOWUP_IP: 
RTKVHD64+e834b
fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 0000000000001500 to fffff880065a534b

STACK_TEXT:  
fffff880`093a1aa0 00000000`00001500 : 00000000`0000072c fffff880`02f65180 fffff800`030856d0 00000000`00000000 : RTKVHD64+0xe834b
fffff880`093a1aa8 00000000`0000072c : fffff880`02f65180 fffff800`030856d0 00000000`00000000 00000000`00000000 : 0x1500
fffff880`093a1ab0 fffff880`02f65180 : fffff800`030856d0 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72c
fffff880`093a1ab8 fffff800`030856d0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`02f65180
fffff880`093a1ac0 fffff880`0664f622 : 00000000`00000000 fffff880`00000000 00000000`00000000 fffffa80`0cd683a8 : nt!KeSetEvent+0x190
fffff880`093a1b30 00000000`00000000 : fffff880`00000000 00000000`00000000 fffffa80`0cd683a8 00000000`00000000 : RTKVHD64+0x192622


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  RTKVHD64+e834b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME:  RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ceb93f0

STACK_COMMAND:  .cxr 0xfffff880093a10c0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_RTKVHD64+e834b

BUCKET_ID:  X64_0x7E_RTKVHD64+e834b

Followup: MachineOwner
---------
Run this

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
30 Dec 2012   #3

Windows 7 Professional x64
 
 

I updated Realtek and enabled the Driver Verifier. the PC is running much slower than it used be.

I will update you if anything happens within 24 hours.

And thank you for your fast reply.
My System SpecsSystem Spec
.


30 Dec 2012   #4

Windows 8 Professional x64
 
 

Keep us updated.If you get new BSOD`s from DV upload them
My System SpecsSystem Spec
30 Dec 2012   #5

Windows 7 Professional x64
 
 

Here is the dump files for the recent BSOD.

Attachment 247862
My System SpecsSystem Spec
30 Dec 2012   #6

Windows 7 Professional x64
 
 

This is the final dump files before I disabled the driver verifer.

Between this post and my last I got about 3 BSOD.

Attachment 247916

Please advise.
My System SpecsSystem Spec
30 Dec 2012   #7

Windows 8 Professional x64
 
 

One BSOD blames Heroes of Newerth.
So temporarily stop playing that
My System SpecsSystem Spec
31 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Realtek High Definition Audio Function Driver
Code:
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880065a534b, fffff880093a1868, fffff880093a10c0}

Probably caused by : RTKVHD64.sys ( RTKVHD64+e834b )

Followup: MachineOwner
---------
And it is very old ....
Code:
 lmvm RTKVHD64
start             end                 module name
fffff880`064bd000 fffff880`0672dc00   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Nov 23 15:44:08 2010 (4CEB93F0)
    CheckSum:         0027489B
    ImageSize:        00270C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



update the network driver.
First, download the network card driver from manufactuer's website, Realtek
Then reinstall the driver as follows:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Let us know the results.
My System SpecsSystem Spec
Reply

 BSOD on a daily basis, mostly when playing playing Heroes of Newerth.





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