BSOD on a daily basis, mostly when playing playing Heroes of Newerth.


  1. Posts : 4
    Windows 7 Professional x64
       #1

    BSOD on a daily basis, mostly when playing playing Heroes of Newerth.


    Hello

    A few weeks ago I mounted a new hard drive that had data recovered from a damaged one. And since then I've been getting blue screens almost everyday. Prior to that the machine was working fine.

    I did not notice a specific time for it to happen, but generally when I am playing "Heroes of Newerth" and have other applications opened BSOD strikes.

    I use Kaspersky Anti-Virus and Internet Security.

    Please advise, and thank you.

    Attachment 247827
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    update
    Realtek High Definition Audio Function Driver

    http://www.realtek.com.tw/downloads/...Level=3&Conn=2

    Code:
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff880065a534b, fffff880093a1868, fffff880093a10c0}
    
    Probably caused by : RTKVHD64.sys ( RTKVHD64+e834b )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880065a534b, The address that the exception occurred at
    Arg3: fffff880093a1868, Exception Record Address
    Arg4: fffff880093a10c0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    RTKVHD64+e834b
    fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h]
    
    EXCEPTION_RECORD:  fffff880093a1868 -- (.exr 0xfffff880093a1868)
    ExceptionAddress: fffff880065a534b (RTKVHD64+0x00000000000e834b)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff880093a10c0 -- (.cxr 0xfffff880093a10c0)
    rax=fffffa800dc98000 rbx=fffffa80102b4010 rcx=fffffa80102b4010
    rdx=000000000000002f rsi=0000000000002a00 rdi=0000000000000001
    rip=fffff880065a534b rsp=fffff880093a1aa0 rbp=0000000000000000
     r8=0000000000000005  r9=fffffa800ed24f50 r10=fffff80003002000
    r11=fffff880093a1a90 r12=000000000000072c r13=0000000000001500
    r14=0000000000002300 r15=fffffa80102b4010
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    RTKVHD64+0xe834b:
    fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h] ds:002b:fffffa80`102b41d8=74555a0680f8fffb
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b0100
    GetUlongFromAddress: unable to read from fffff800032b01c0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    RTKVHD64+e834b
    fffff880`065a534b ff93c8010000    call    qword ptr [rbx+1C8h]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000001500 to fffff880065a534b
    
    STACK_TEXT:  
    fffff880`093a1aa0 00000000`00001500 : 00000000`0000072c fffff880`02f65180 fffff800`030856d0 00000000`00000000 : RTKVHD64+0xe834b
    fffff880`093a1aa8 00000000`0000072c : fffff880`02f65180 fffff800`030856d0 00000000`00000000 00000000`00000000 : 0x1500
    fffff880`093a1ab0 fffff880`02f65180 : fffff800`030856d0 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72c
    fffff880`093a1ab8 fffff800`030856d0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`02f65180
    fffff880`093a1ac0 fffff880`0664f622 : 00000000`00000000 fffff880`00000000 00000000`00000000 fffffa80`0cd683a8 : nt!KeSetEvent+0x190
    fffff880`093a1b30 00000000`00000000 : fffff880`00000000 00000000`00000000 fffffa80`0cd683a8 00000000`00000000 : RTKVHD64+0x192622
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  RTKVHD64+e834b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: RTKVHD64
    
    IMAGE_NAME:  RTKVHD64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ceb93f0
    
    STACK_COMMAND:  .cxr 0xfffff880093a10c0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_RTKVHD64+e834b
    
    BUCKET_ID:  X64_0x7E_RTKVHD64+e834b
    
    Followup: MachineOwner
    ---------
    Run this

    Driver Verifier - Enable and Disable
      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    I updated Realtek and enabled the Driver Verifier. the PC is running much slower than it used be.

    I will update you if anything happens within 24 hours.

    And thank you for your fast reply.
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    Keep us updated.If you get new BSOD`s from DV upload them
      My Computer


  5. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #5

    Here is the dump files for the recent BSOD.

    Attachment 247862
      My Computer


  6. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #6

    This is the final dump files before I disabled the driver verifer.

    Between this post and my last I got about 3 BSOD.

    Attachment 247916

    Please advise.
      My Computer


  7. Posts : 851
    Windows 8 Professional x64
       #7

    One BSOD blames Heroes of Newerth.
    So temporarily stop playing that
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Realtek High Definition Audio Function Driver
    Code:
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff880065a534b, fffff880093a1868, fffff880093a10c0}
    
    Probably caused by : RTKVHD64.sys ( RTKVHD64+e834b )
    
    Followup: MachineOwner
    ---------
    And it is very old ....
    Code:
     lmvm RTKVHD64
    start             end                 module name
    fffff880`064bd000 fffff880`0672dc00   RTKVHD64 T (no symbols)           
        Loaded symbol image file: RTKVHD64.sys
        Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Tue Nov 23 15:44:08 2010 (4CEB93F0)
        CheckSum:         0027489B
        ImageSize:        00270C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Realtek

    Apply the latest version of nVidia display driver.
    You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



    update the network driver.
    First, download the network card driver from manufactuer's website, Realtek
    Then reinstall the driver as follows:

    1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
    2. Double click to expand "Network adaptors".
    3. Right click your network card and click Uninstall.
    4. Check "Delete driver software for this device" check box, click OK.
    5. Restart the computer
    6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

    Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.


    Let us know the results.
      My Computer


 

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