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Windows 7: Multiple BSODs over the last few months system service exception or me

31 Dec 2012   #1
JoltX

windows 7 64bit
 
 
Multiple BSODs over the last few months system service exception or me

Hello my name is Josh I have followed your instructions on the BSOD posting instructions and will attach the logs for review.

The computer is sporadic sometimes it will bsod almost immediately launching almost any game wow,steam games,ect even sometimes just launching the web. Other times it will run for hours without bsod then suddenly crash. I've seen it get to the desktop and bsod 5-6 times in a row. Very random from what I can tell its not linked to a specific application.

Any help is greatly appreciated at this point i'm thinking its probly a hardware failure of some sort. Pinning it down would be helpful.

Thank You.


My System SpecsSystem Spec
.
31 Dec 2012   #2
bagavan

Windows 8 Professional x64
 
 

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION (go to top of page)

Usual causes: System service, Device driver, graphics driver, ?memory

BSOD Index

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010be039, fffff88003395990, 0}

Probably caused by : fltmgr.sys ( fltmgr!GetContextFromStreamList+99 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010be039, Address of the instruction which caused the bugcheck
Arg3: fffff88003395990, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!GetContextFromStreamList+99
fffff880`010be039 488b4820        mov     rcx,qword ptr [rax+20h]

CONTEXT:  fffff88003395990 -- (.cxr 0xfffff88003395990)
rax=ffffffffffffffff rbx=0000000000000000 rcx=ffffffffffffffff
rdx=fffffa80049409b0 rsi=fffffa80067e62c0 rdi=fffffa80067e6270
rip=fffff880010be039 rsp=fffff88003396370 rbp=fffff880033964b0
 r8=0000000000000000  r9=fffff880033964a8 r10=fffffa80067e6278
r11=0000000000000011 r12=fffff880033964a8 r13=fffffa800740e850
r14=0000000000000000 r15=fffffa80049409b0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fltmgr!GetContextFromStreamList+0x99:
fffff880`010be039 488b4820        mov     rcx,qword ptr [rax+20h] ds:002b:00000000`0000001f=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880010be039

STACK_TEXT:  
fffff880`03396370 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!GetContextFromStreamList+0x99


FOLLOWUP_IP: 
fltmgr!GetContextFromStreamList+99
fffff880`010be039 488b4820        mov     rcx,qword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  fltmgr!GetContextFromStreamList+99

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fltmgr

IMAGE_NAME:  fltmgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7929c

STACK_COMMAND:  .cxr 0xfffff88003395990 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_fltmgr!GetContextFromStreamList+99

BUCKET_ID:  X64_0x3B_fltmgr!GetContextFromStreamList+99

Followup: MachineOwner
---------
1. Update your graphic driver to the latest version
2.Run this
RAM - Test with Memtest86+
Do this overnight.
Errors might be found after 8 passes.
3.Also

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
31 Dec 2012   #3
JoltX

windows 7 64bit
 
 
Steps taken

I updated my Nvidia card to the latest drivers there was also a optional update for the mobo i did that as well. Memtest ran all night and around pass 6-7 it caught the following error I will attach its still running and now is at pass 8. I did the driver verifier after i updated the graphics card and the computer immediately blue screened i haven't tried it after the memtest I will do that today but I wanted you to take a look at the memtest results.

Does this mean i have a bad ram stick?

Thanks so much for your help Bagavan.
My System SpecsSystem Spec
.

31 Dec 2012   #4
JoltX

windows 7 64bit
 
 

Its now blue screening every time before it makes it to the desktop after i enabled the verifier and now asking if i should do a startup repair.

Thanks,
My System SpecsSystem Spec
31 Dec 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by JoltX View Post
Its now blue screening every time before it makes it to the desktop after i enabled the verifier and now asking if i should do a startup repair.

Thanks,
Boot into safe mode and disable driver verifier. It should boot properly now. If not, let us know.

As per the last post, the screenshot states that it is a bad RAM. You need to replace it.
My System SpecsSystem Spec
31 Dec 2012   #6
JoltX

windows 7 64bit
 
 
Thanks

Thank you both for your help just ordered a new pair of ram wasn't sure which stick was dead so i figured probly best to just replace both I will let you know how I made out in a few days.

Thanks again,

Josh
My System SpecsSystem Spec
09 Jan 2013   #7
JoltX

windows 7 64bit
 
 

After a few days of testing i'm confident to say everything is working great thank you both for your help greatly appreciated.

Take care,

Josh
My System SpecsSystem Spec
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 Multiple BSODs over the last few months system service exception or me




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