Windows 7: BSOD During System Restore, error 0x000000d1

Hogemister · 31 Dec 2012

Hi,

Recently I've gotten back into SW:tOR so I have been playing incredibly large amounts of it possibly putting stress son my laptop.

Sometime yesterday for the first time in a few months the game crashed, No BSOD and no data was stored in Mini dump. i thought it was nothing then it happened more frequently. i got a BAD_POOL_HEADER BSOD
(Again wasnt saved in Mini Dump logs)

I ran Driver Verifier for 24 hours no crashes

So i went to play again today another crash not a BSOD but freezes and distorts the image while making a screeching sound. i restart my laptop;

Ran full scans of Malewares Bytes, Microsoft Essentials, My Intel SSD toolbox. Nothing

My laptop then starts freezing and restarting immediately when i log into my desktop page. My external Hardrive's software begins to "Stop Working"

I decided to do a system restore to my last windows update and i get a BSOD
DRIVER_IRQL_NOT_LESS_OR_EQUAL
Stop: 0x000000d1
intelppm.sys

I'm not Tech savvy i just picked up a few things from friends and previous members who have helped me on this website before.

I'm at a loss it could be time for some new Thermal grease on my CPU/GPU
But i wouldn't know where to begin if that didn't work

I hope you can help
-Maxx

SF_31-12-2012.zip

**Pauly** · 01 Jan 2013

Stop 0xD1 BSOD Index

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff800100f33cb, 2, 1, fffff88005c6d083}
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : intelppm.sys ( intelppm+1083 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff800100f33cb, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88005c6d083, address which referenced memory
Debugging Details:
------------------

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003500100
GetUlongFromAddress: unable to read from fffff800035001c0
 fffff800100f33cb Nonpaged pool
CURRENT_IRQL:  2
FAULTING_IP: 
intelppm+1083
fffff880`05c6d083 418d4bff        lea     ecx,[r11-1]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
TAG_NOT_DEFINED_c000000f:  FFFFF80004C69FB0
TRAP_FRAME:  fffff80004c63240 -- (.trap 0xfffff80004c63240)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000004f847c rbx=0000000000000000 rcx=00000000000000e8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005c6d083 rsp=fffff80004c633d8 rbp=fffff80004c63480
 r8=fffff80004c63401  r9=0000000000000000 r10=0000000000000001
r11=00000000000000e8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl zr na po nc
intelppm+0x1083:
fffff880`05c6d083 418d4bff        lea     ecx,[r11-1]
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff800032d0569 to fffff800032d0fc0
STACK_TEXT:  
fffff800`04c630f8 fffff800`032d0569 : 00000000`0000000a fffff800`100f33cb 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`04c63100 fffff800`032cf1e0 : fffff800`04c632c8 fffffa80`065172d0 0000057f`f9ae8fd8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`04c63240 fffff880`05c6d083 : fffff880`05c6ef68 00000000`00081a39 fffff880`01290f5c 00000000`00000001 : nt!KiPageFault+0x260
fffff800`04c633d8 fffff880`05c6ef68 : 00000000`00081a39 fffff880`01290f5c 00000000`00000001 00000000`00000000 : intelppm+0x1083
fffff800`04c633e0 00000000`00081a39 : fffff880`01290f5c 00000000`00000001 00000000`00000000 00000000`00000001 : intelppm+0x2f68
fffff800`04c633e8 fffff880`01290f5c : 00000000`00000001 00000000`00000000 00000000`00000001 fffff800`033be66a : 0x81a39
fffff800`04c633f0 00000000`00000001 : 00000000`00000000 00000000`00000001 fffff800`033be66a fffff800`03443e80 : iaStorA+0x68f5c
fffff800`04c633f8 00000000`00000000 : 00000000`00000001 fffff800`033be66a fffff800`03443e80 fffffa80`07045010 : 0x1

STACK_COMMAND:  kb
FOLLOWUP_IP: 
intelppm+1083
fffff880`05c6d083 418d4bff        lea     ecx,[r11-1]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  intelppm+1083
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME:  intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd
FAILURE_BUCKET_ID:  X64_0xD1_intelppm+1083
BUCKET_ID:  X64_0xD1_intelppm+1083
Followup: MachineOwner
---------
0: kd> lmvm intelppm
start             end                 module name
fffff880`05c6c000 fffff880`05c82000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

driver blamed for crash is intelppm.sys Intel Processor driver Intel Download Center or auto intel update might be a bit easier Intel® Driver Update Utility
other driver mentioned is IaStorA.sys Intel RST (Rapid Storage Technology) driver

Hogemister · 01 Jan 2013

The Intel Driver Update Utility isn't giving me anything out of Date and when i go through the Download Center to look for the correct Processor driver i have no such luck finding one that looks right

is it possible the driver isn't out of date but something else caused it to fail?

**Pauly** · 01 Jan 2013

absolutely possible crash dumps are not a finite process often you get a few dumps run them all and it helps to build a picture and can give you an idea of whats going on but that error code in your dump is caused by a driver will have a better look and come back

**Pauly** · 01 Jan 2013

do you have a fingerprint scanner on your machine or do you use one?
and what is the protector suite you have installed?

The thing thats strange is that the two drivers i mentioned earlier will not load properly and they should because they are both intel drivers, i wonder if theres a problem with them im now wondering if we could remove and reinstall them possibily

I would also recommend running an sfc scan to check system file integrity SFC /SCANNOW Command - System File Checker

Hogemister · 01 Jan 2013

The Protector suite i have in the program that goes with the Finger Print scanner, the sad part is that it never worked right after i wiped out and re installed Windows so its just kind of wasted space.

Tried playing Star Wars froze, restarted External Hardrive's software stopped working.
BSOD
System_Service_Exception
error code 0x0000003B

SFC/Scannow came up clean no integrity violations

**Pauly** · 01 Jan 2013

OK i have gone back to your dump and this is the output with a list of all drivers at the bottom

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff800100f33cb, 2, 1, fffff88005c6d083}
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : intelppm.sys ( intelppm+1083 )
Followup: MachineOwner
---------
0: kd> lmntsm
start             end                 module name
fffff880`00ef2000 fffff880`00f49000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`01942000 fffff880`019cb000   afd      afd.sys      Wed Dec 28 03:59:20 2011 (4EFA9418)
fffff880`059e6000 fffff880`059fc000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`01556000 fffff880`01561000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`07d25000 fffff880`07d30000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`06117000 fffff880`06132000   AtihdW76 AtihdW76.sys Fri May 11 09:25:40 2012 (4FACCD04)
fffff880`04e69000 fffff880`058f2000   atikmdag atikmdag.sys Fri Sep 28 03:14:57 2012 (50650821)
fffff880`04201000 fffff880`04277000   atikmpag atikmpag.sys Fri Sep 28 02:12:52 2012 (5064F994)
fffff880`00fba000 fffff880`00fc6000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`04833000 fffff880`0483a000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`0186f000 fffff880`01880000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`04d93000 fffff880`04db1000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00690000 fffff960`006b7000   cdd      cdd.dll      unavailable (00000000)
fffff880`04800000 fffff880`0482a000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`019cb000 fffff880`019dd000   circlass circlass.sys Tue Jul 14 01:06:34 2009 (4A5BCC0A)
fffff880`01c5a000 fffff880`01c8a000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00d37000 fffff880`00d95000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`05c15000 fffff880`05c19500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`018b5000 fffff880`01927000   cng      cng.sys      Fri Aug 24 16:47:16 2012 (5037A204)
fffff880`00fb1000 fffff880`00fba000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`04e57000 fffff880`04e67000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`061da000 fffff880`061e8000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03000000 fffff880`03017000   dc3d     dc3d.sys     Tue Sep 18 11:18:24 2012 (50584A70)
fffff880`01851000 fffff880`0186f000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`01be6000 fffff880`01bf5000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01c44000 fffff880`01c5a000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0616f000 fffff880`06191000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`061e8000 fffff880`061f2000   dump_diskdump dump_diskdump.sys Fri Apr 22 21:04:32 2011 (4DB1DF50)
fffff880`06000000 fffff880`06013000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`048fb000 fffff880`04bc6000   dump_iaStorA dump_iaStorA.sys Sun Sep 02 02:01:24 2012 (5042AFE4)
fffff880`061ce000 fffff880`061da000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`058f2000 fffff880`059e6000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`04e00000 fffff880`04e46000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`01c3a000 fffff880`01c44000   EMSC     EMSC.SYS     Fri Jun 19 21:35:47 2009 (4A3BF6A3)
fffff880`05c82000 fffff880`05c9f000   enecir   enecir.sys   Mon Jun 29 03:17:30 2009 (4A48243A)
fffff880`015ad000 fffff880`015c1000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01561000 fffff880`015ad000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`01938000 fffff880`01942000   Fs_Rec   Fs_Rec.sys   Thu Mar 01 03:41:06 2012 (4F4EEFD2)
fffff880`01c00000 fffff880`01c3a000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01ecd000 fffff880`01f17000   fwpkclnt fwpkclnt.sys Wed Aug 22 16:10:49 2012 (5034F679)
fffff880`05c65000 fffff880`05c6bc00   GEARAspiWDM GEARAspiWDM.sys Thu May 03 20:56:17 2012 (4FA2E2E1)
fffff800`03209000 fffff800`03252000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`04277000 fffff880`0429b000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`06191000 fffff880`061aa000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`06e00000 fffff880`06e11000   hidir    hidir.sys    Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`061aa000 fffff880`061b2080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`031f0000 fffff880`031fe000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`04cca000 fffff880`04d93000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01fc2000 fffff880`01fcb000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`05c1a000 fffff880`05c38000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01054000 fffff880`01170000   iaStor   iaStor.sys   Fri Jun 05 02:53:40 2009 (4A287AA4)
fffff880`01228000 fffff880`014f3000   iaStorA  iaStorA.sys  Sun Sep 02 02:01:24 2012 (5042AFE4)
fffff880`01fb7000 fffff880`01fc2000   iaStorF  iaStorF.sys  Sun Sep 02 02:01:27 2012 (5042AFE7)
fffff880`05c6c000 fffff880`05c82000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`05c38000 fffff880`05c47000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`061b3000 fffff880`061c1000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00ba1000 fffff800`00bab000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`043b4000 fffff880`043f7000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`01600000 fffff880`0161b000   ksecdd   ksecdd.sys   Sat Jun 02 03:50:23 2012 (4FC97F6F)
fffff880`01bbb000 fffff880`01be6000   ksecpkg  ksecpkg.sys  Fri Aug 24 16:48:29 2012 (5037A24D)
fffff880`043ae000 fffff880`043b3200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`05c00000 fffff880`05c15000   L1C62x64 L1C62x64.sys Mon Sep 27 07:36:23 2010 (4CA03B67)
fffff880`01c8a000 fffff880`01c9f000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`06013000 fffff880`06036000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00cd4000 fffff880`00d23000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`0605a000 fffff880`06068000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`05c47000 fffff880`05c56000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`061c1000 fffff880`061ce000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00fdb000 fffff880`00ff5000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`015c1000 fffff880`015f9000   MpFilter MpFilter.sys Fri Aug 24 00:03:14 2012 (5036B6B2)
fffff880`04db1000 fffff880`04dc9000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`04dc9000 fffff880`04df6000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`07480000 fffff880`074ce000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`074ce000 fffff880`074f2000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`04898000 fffff880`048a3000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00f52000 fffff880`00f5c000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01170000 fffff880`011ce000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`01a51000 fffff880`01a5c000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01fa5000 fffff880`01fb7000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01a69000 fffff880`01b5b000   ndis     ndis.sys     Wed Aug 22 16:11:46 2012 (5034F6B2)
fffff880`04315000 fffff880`04321000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`04c9f000 fffff880`04cb2000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
fffff880`04321000 fffff880`04350000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`06102000 fffff880`06117000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`048ec000 fffff880`048fb000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`01a00000 fffff880`01a45000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01b5b000 fffff880`01bbb000   NETIO    NETIO.SYS    Wed Aug 22 16:11:28 2012 (5034F6A0)
fffff880`074f2000 fffff880`07513000   NisDrvWFP NisDrvWFP.sys Fri Aug 24 00:03:36 2012 (5036B6C8)
fffff880`048a3000 fffff880`048b4000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01a45000 fffff880`01a51000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`03252000 fffff800`0383a000   nt       ntkrnlmp.exe Thu Aug 30 16:11:58 2012 (503F82BE)
fffff880`0164f000 fffff880`017f2000   Ntfs     Ntfs.sys     Fri Aug 31 16:14:14 2012 (5040D4C6)
fffff880`06085000 fffff880`06091000   NuidFltr NuidFltr.sys Fri Apr 08 23:58:16 2011 (4D9F9308)
fffff880`0482a000 fffff880`04833000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`04c4c000 fffff880`04c9f000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`01ca2000 fffff880`01cc8000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`00f9c000 fffff880`00fb1000   partmgr  partmgr.sys  Sat Mar 17 05:06:09 2012 (4F641BC1)
fffff880`00f5c000 fffff880`00f8f000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`01927000 fffff880`01938000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`07513000 fffff880`075b9000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`06091000 fffff880`060a2000   point64  point64.sys  Tue Sep 18 11:18:08 2012 (50584A60)
fffff880`06132000 fffff880`0616f000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`04bda000 fffff880`04be8000   psd      psd.sys      Sun Jul 19 21:17:45 2009 (4A637F69)
fffff880`00d23000 fffff880`00d37000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`042f1000 fffff880`04315000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`04350000 fffff880`0436b000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`0436b000 fffff880`0438c000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`0438c000 fffff880`043a6000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`01800000 fffff880`01851000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`0487d000 fffff880`04886000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`04886000 fffff880`0488f000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0488f000 fffff880`04898000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01f6b000 fffff880`01fa5000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`04cb2000 fffff880`04cca000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`06e13000 fffff880`071fbd80   RTKVHD64 RTKVHD64.sys Tue Aug 21 11:32:01 2012 (503363A1)
fffff880`05ca1000 fffff880`05df3000   rtl8192se rtl8192se.sys Sat Feb 04 06:21:42 2012 (4F2CCE76)
fffff880`075b9000 fffff880`075c4000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`043a6000 fffff880`043ae000   serscan  serscan.sys  Tue Jul 14 01:35:32 2009 (4A5BD2D4)
fffff880`031e7000 fffff880`031efa80   sncduvc  sncduvc.SYS  Mon Dec 29 09:14:26 2008 (495894F2)
fffff880`0301e000 fffff880`031d5600   snp2uvc  snp2uvc.sys  Wed May 20 09:11:05 2009 (4A13BB19)
fffff880`01f63000 fffff880`01f6b000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`07c1c000 fffff880`07cb4000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`07412000 fffff880`0747b000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`075c4000 fffff880`075f5000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`014f3000 fffff880`01556000   storport storport.sys Fri Mar 11 04:30:23 2011 (4D79A55F)
fffff880`031d6000 fffff880`031e6d00   STREAM   STREAM.SYS   Tue Jul 14 01:06:18 2009 (4A5BCBFA)
fffff880`05c9f000 fffff880`05ca0480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`01ccc000 fffff880`01ecd000   tcpip    tcpip.sys    Wed Oct 03 16:09:34 2012 (506C552E)
fffff880`07400000 fffff880`07412000   tcpipreg tcpipreg.sys Wed Oct 03 17:07:26 2012 (506C62BE)
fffff880`048d6000 fffff880`048e3000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`048b4000 fffff880`048d6000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`01fe6000 fffff880`01ffa000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff880`05c56000 fffff880`05c65000   tpm      tpm.sys      Tue Jul 14 00:21:48 2009 (4A5BC18C)
fffff960`00580000 fffff960`0058a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`01880000 fffff880`018a6000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`019dd000 fffff880`019ef000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`06068000 fffff880`06085000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`06e11000 fffff880`06e12f00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`04e46000 fffff880`04e57000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`060a8000 fffff880`06102000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`0429b000 fffff880`042f1000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`00f8f000 fffff880`00f9c000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`0483a000 fffff880`04848000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`04848000 fffff880`0486d000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00fc6000 fffff880`00fdb000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00d95000 fffff880`00df1000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01f17000 fffff880`01f63000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`05df3000 fffff880`05e00000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
fffff880`04be8000 fffff880`04bfe000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`01fcb000 fffff880`01fe6000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`0486d000 fffff880`0487d000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e20000 fffff880`00ee2000   Wdf01000 Wdf01000.sys Thu Jul 26 03:25:13 2012 (5010AA89)
fffff880`00ee2000 fffff880`00ef2000   WDFLDR   WDFLDR.SYS   Thu Jul 26 03:29:04 2012 (5010AB70)
fffff880`048e3000 fffff880`048ec000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000d0000 fffff960`003e6000   win32k   win32k.sys   unavailable (00000000)
fffff880`04bc6000 fffff880`04bd7000   WinUSB   WinUSB.sys   Sat Nov 20 10:43:56 2010 (4CE7A66C)
fffff880`00f49000 fffff880`00f52000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`06036000 fffff880`0604f000   WudfPf   WudfPf.sys   Thu Jul 26 03:26:45 2012 (5010AAE5)
fffff880`01000000 fffff880`01036000   WUDFRd   WUDFRd.sys   Thu Jul 26 03:26:06 2012 (5010AABE)
Unloaded modules:
fffff880`07cb4000 fffff880`07d25000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`06013000 fffff880`06024000   WinUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
fffff880`06024000 fffff880`0605a000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00036000
fffff880`01c8a000 fffff880`01c98000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01c98000 fffff880`01ca2000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`048fc000 fffff880`04bc7000   dump_iaStorA
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  002CB000
fffff880`04bc7000 fffff880`04bda000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

At the top you can see the reference to the two drivers i flagged earlier that are not loading properly i would not expect to see that or should i say not expect to see those drivers, also at the bottom you can see three drivers that have been created that start dump_ it is my understanding (and i may be wrong here) that when a driver is involved in a crash>dump then an extra driver can be created which is the faulting drivers name prefixed with dump_
ie fffff880`01c98000 fffff880`01ca2000 dump_storpor
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000A000
fffff880`048fc000 fffff880`04bc7000 dump_iaStorA
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 002CB000
fffff880`04bc7000 fffff880`04bda000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000

Now again the weird thing is all the drivers that we keep talking about are windows and intel stuff which we dont usually see so im gonna go out on a limb here and say i think you either have a problem with your mobo drivers or a problem with windows drivers or both. The two we looked at earlier you would normally get from your mobo manufacturers site but as yours is a lappy im not sure, at the moment i recommend you run the scan i linked above and double check your windows is up to date. Then may be worth trying to update gfx driver as well just in case
To update your graphics drivers to the latest ones, its best to uninstall old drivers then run Drivers - Clean Left over Files after Uninstalling then install new drivers from here http://support.amd.com/us/gpudownload/Pages/index.aspx step 2 has an auto detect and install option if your not sure

You could also visit your lappy manufacturers site to see if you can get any updated motherboard drivers chipset/audio/network etc

Hogemister · 02 Jan 2013

Hey Pauly,

Okay so how you were saying early the problem becomes more apparent with the information from more crashes.

well i crashed again twice this morning
uploaded mini dumps
SF_02-01-2013.zip

Only has Microsoft Essential running for the first one
the 2nd nothing was running.

I can find the drivers online at my manufactures website i also still have the disk of drivers it came with.

Should i consider a Windows 7 Re-installation?

Also Thanks again for your help
-Maxx

**Pauly** · 02 Jan 2013

re-installation is always an option but a last resort really although it will give a good clean install with no factory bloatware and back to good speeds its just a pain in the ass reinstalling everything its up to you

Looking at the next two dumps you have
0x1E BSOD Index
0xA BSOD Index
if you want to keep going with this as we are getting nothing conclusive from dumps there is a list of things you can run and checks to make to see if it helps

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff800032d8e33, 0, 94}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ad )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800032d8e33, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000094, Parameter 1 of the exception
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003511100
GetUlongFromAddress: unable to read from fffff800035111c0
 0000000000000000 Nonpaged pool
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt!memcmp+93
fffff800`032d8e33 483b040a        cmp     rax,qword ptr [rdx+rcx]
BUGCHECK_STR:  0x1E_c0000005_R
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
CURRENT_IRQL:  0
TRAP_FRAME:  fffff88008db8e10 -- (.trap 0xfffff88008db8e10)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=44890c54e46eead8 rbx=0000000000000000 rcx=fffff88008db9118
rdx=0000077ff7246f7c rsi=0000000000000000 rdi=0000000000000000
rip=fffff800032d8e33 rsp=fffff88008db8fa8 rbp=0000000000000000
 r8=0000000000000010  r9=0000000000000002 r10=00000000000002a0
r11=fffff88008db9250 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!memcmp+0x93:
fffff800`032d8e33 483b040a        cmp     rax,qword ptr [rdx+rcx] ds:00000000`00000094=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff8000332ca88 to fffff800032e1fc0
STACK_TEXT:  
fffff880`08db8588 fffff800`0332ca88 : 00000000`0000001e ffffffff`c0000005 fffff800`032d8e33 00000000`00000000 : nt!KeBugCheckEx
fffff880`08db8590 fffff800`032e1642 : fffff880`08db8d68 00000000`00000080 fffff880`08db8e10 fffff880`08db9118 : nt! ?? ::FNODOBFM::`string'+0x487ad
fffff880`08db8c30 fffff800`032e01ba : 00000000`00000000 00000000`00000094 00000000`00000000 00000000`00000080 : nt!KiExceptionDispatch+0xc2
fffff880`08db8e10 fffff800`032d8e33 : fffff800`035815dc 00000000`000002a0 00000000`000005d0 00000000`0001baf8 : nt!KiPageFault+0x23a
fffff880`08db8fa8 fffff800`035815dc : 00000000`000002a0 00000000`000005d0 00000000`0001baf8 80010001`00000000 : nt!memcmp+0x93
fffff880`08db8fb0 fffff800`036b3b42 : fffffa80`073a5ba0 00000000`80010001 00000000`00000000 00000000`00000000 : nt!EtwpFindGuidEntryByGuid+0x72
fffff880`08db8fe0 fffff800`036b3dd3 : fffffa80`073a5ba0 00000000`80010001 fffffa80`0b16f930 00000000`00000000 : nt!EtwpRegisterProvider+0x82
fffff880`08db9090 fffff800`036b3f3d : 00000000`00000000 00000000`00000000 00000000`3f800000 00000000`00000000 : nt!EtwRegister+0x23
fffff880`08db90d0 fffff800`036cf60d : fffff8a0`024584a0 fffffa80`0b16f930 fffff880`00000000 00000000`00000000 : nt!DbgkpStartSystemErrorHandler+0x6d
fffff880`08db9140 fffff800`03622941 : 00000000`80010001 fffffa80`073a5ba0 00000000`00000000 00000000`022e6600 : nt!DbgkpSendErrorMessage+0x3d
fffff880`08db9260 fffff800`0332cb6c : fffff880`08db9b78 fffff880`08db98d0 fffff880`08db9c20 00000000`022e6661 : nt! ?? ::NNGAKEGL::`string'+0x35498
fffff880`08db93a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x48891

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+487ad
fffff800`0332ca88 cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+487ad
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ad
BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+487ad
Followup: MachineOwner
---------

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {2, 2, 0, fffff8000337f80e}
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : hardware ( rtl8192se+2e70a )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000002, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000337f80e, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003505100
GetUlongFromAddress: unable to read from fffff800035051c0
 0000000000000002 Nonpaged pool
CURRENT_IRQL:  2
FAULTING_IP: 
nt!KeRemoveByKeyDeviceQueue+7e
fffff800`0337f80e 8b00            mov     eax,dword ptr [rax]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
TRAP_FRAME:  fffff880033d45b0 -- (.trap 0xfffff880033d45b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8006ae7f50
rdx=fffffa80068e3002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000337f80e rsp=fffff880033d4748 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000500
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeRemoveByKeyDeviceQueue+0x7e:
fffff800`0337f80e 8b00            mov     eax,dword ptr [rax] ds:00000000`00000002=????????
Resetting default scope
MISALIGNED_IP: 
nt!KeRemoveByKeyDeviceQueue+7e
fffff800`0337f80e 8b00            mov     eax,dword ptr [rax]
LAST_CONTROL_TRANSFER:  from fffff800032d5569 to fffff800032d5fc0
STACK_TEXT:  
fffff880`033d4468 fffff800`032d5569 : 00000000`0000000a 00000000`00000002 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`033d4470 fffff800`032d41e0 : fffff880`06cc1000 f26106e9`f5630400 ffff0000`06eed6c5 fffffa80`06ae7ea0 : nt!KiBugCheckDispatch+0x69
fffff880`033d45b0 fffff800`0337f80e : fffff800`03212a56 fffff800`03212888 fffffa80`06dd6d10 00000000`00000002 : nt!KiPageFault+0x260
fffff880`033d4748 fffffa80`06ae7e00 : 00000000`00000002 fffffa80`070988a8 fffffa80`06834050 fffffa80`0ac7d990 : nt!KeRemoveByKeyDeviceQueue+0x7e
fffff880`033d4798 00000000`00000002 : fffffa80`070988a8 fffffa80`06834050 fffffa80`0ac7d990 fffff800`0321271f : 0xfffffa80`06ae7e00
fffff880`033d47a0 fffffa80`070988a8 : fffffa80`06834050 fffffa80`0ac7d990 fffff800`0321271f fffffa80`06dd6ce0 : 0x2
fffff880`033d47a8 fffffa80`06834050 : fffffa80`0ac7d990 fffff800`0321271f fffffa80`06dd6ce0 00000000`00000050 : 0xfffffa80`070988a8
fffff880`033d47b0 fffffa80`0ac7d990 : fffff800`0321271f fffffa80`06dd6ce0 00000000`00000050 fffffa80`06ae7ea0 : 0xfffffa80`06834050
fffff880`033d47b8 fffff800`0321271f : fffffa80`06dd6ce0 00000000`00000050 fffffa80`06ae7ea0 fffffa80`0ac7d950 : 0xfffffa80`0ac7d990
fffff880`033d47c0 fffff880`01a51671 : fffffa80`0aed53a0 fffffa80`068d7010 fffff880`000000a0 fffff800`032df099 : hal!HalBuildScatterGatherList+0x2f3
fffff880`033d4830 fffff880`05c5e70a : fffffa80`068341a0 fffff880`01a55d7b fffffa80`070988a8 fffffa80`068d7010 : ndis!NdisMAllocateNetBufferSGList+0x181
fffff880`033d48d0 fffffa80`068341a0 : fffff880`01a55d7b fffffa80`070988a8 fffffa80`068d7010 fffffa80`06dd6ce0 : rtl8192se+0x2e70a
fffff880`033d48d8 fffff880`01a55d7b : fffffa80`070988a8 fffffa80`068d7010 fffffa80`06dd6ce0 fffff880`000001c0 : 0xfffffa80`068341a0
fffff880`033d48e0 fffff880`05c5e104 : 00000000`00000000 fffffa80`0abbed30 00000000`00000000 fffffa80`068d7010 : ndis!NdisAllocateNetBuffer+0x7b
fffff880`033d4930 00000000`00000000 : fffffa80`0abbed30 00000000`00000000 fffffa80`068d7010 fffffa80`068e3000 : rtl8192se+0x2e104

STACK_COMMAND:  kb
FOLLOWUP_IP: 
rtl8192se+2e70a
fffff880`05c5e70a ??              ???
SYMBOL_STACK_INDEX:  b
SYMBOL_NAME:  rtl8192se+2e70a
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BUCKET_ID:  X64_IP_MISALIGNED
Followup: MachineOwner
---------

So things you can try
windows disk check Disk Check
bootable disk check Hard Drive Diagnostic Procedure using something like this SeaTools | Seagate
RAM test RAM - Test with Memtest86+
Video stress test Video Card - Stress Test with Furmark
Hardware stress test Hardware - Stress Test With Prime95
Offline virus scan Windows Defender Offline
Rootkit scan http://support.kaspersky.com/5350

Hogemister · 04 Jan 2013

I feel like im getting nowhere with these tests so aggravating

I think i'm just going to do a clean Re-install
Lots of bloatware to be rid of so i think its worth it

Thanks for all your help
I know we couldn't really come to a solution but all your efforts and knowledge really helped out

- Maxx

Windows 7: BSOD During System Restore, error 0x000000d1

BSOD During System Restore, error 0x000000d1 problems?