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Windows 7: BSOD when I was running a pdf and chrome (I was only on facebook)

01 Jan 2013   #1
seven7aspire

window 7 home Premium 32bit
 
 
BSOD when I was running a pdf and chrome (I was only on facebook)

Hi, I have a problem with my Netbook Aspire One D255E: today my netbook shut down after this BSOD ( I attach a photo), after I restart the desktop takes too much minutes to appear, and when it does, an advise window appear (like the other three photos shows).
What's the problem? What I have to do to solve the problem???
Thank you for the attention, please help me!

I follow the steps: I download SF_Diagnostic_Tool and I attached the folder with the .dmp and .txt files


My System SpecsSystem Spec
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01 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
01 Jan 2013   #3
seven7aspire

window 7 home Premium 32bit
 
 

I attached the file now editing my last post.. any help?
My System SpecsSystem Spec
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01 Jan 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

There are no latest dump files

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
02 Jan 2013   #5
seven7aspire

window 7 home Premium 32bit
 
 

That's it
My System SpecsSystem Spec
02 Jan 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Avast contributes in BSOD-s, please uninstall it:
avast! Uninstall Utility | Download aswClear for avast! Removal
Uninstall the Norton Back up tool as well:
Uninstalling Norton Online Backup
Re: How do I remove Norton Online Backup installat... - Norton Community
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Use the default windows back up:
Backup Complete Computer - Create an Image Backup
If its wireless, match your device from here:If its not a wireless, match your device from here:Reduce items at start-up. Nothing except anti-virus is required:Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Let us know the results.
My System SpecsSystem Spec
07 Jan 2013   #7
seven7aspire

window 7 home Premium 32bit
 
 

Hi,
I downloaded Microsoft Security Essentials..Malwarebytes, SuperAntiSpyware: separately scans give no infected files here.
I done an image backup on a 16gb usb.
I reduce items at start-up to antivirus,acer, and microsoft items.
I done a System file Check and the result was no violations found.

It seems everything is OK, can be the problem solved or I can have an other BSOD?
My System SpecsSystem Spec
07 Jan 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You should wait for another week before considering as solved
My System SpecsSystem Spec
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 BSOD when I was running a pdf and chrome (I was only on facebook)




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