uTorrent crashing Windows 7 64bit

wlinden · 01 Jan 2013

I am having the same problem many have noted with the system crashing after uTorrent has been running a while. Also with BitTorrent, qBittorrent and Halite.

==================================================
Dump File : 010113-36285-01.dmp
Crash Time : 1/1/2013 6:24:59 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : fffff800`03786560
Parameter 2 : 00000000`00000002
Parameter 3 : fffffa80`0d0dc1f0
Parameter 4 : fffffa80`0d0dc1f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010113-36285-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,344
==================================================

koolkat77 · 01 Jan 2013

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
- McAfee Removal Tool - McAfee Uninstaller

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
  - Good and Free system security combination.

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

wlinden · 02 Jan 2013

Msinfo.txt attached.

I never liked McAfee, being an old Norton fan, but the machine had it pre-installed.

koolkat77 · 02 Jan 2013

wlinden said:

Msinfo.txt attached.

I never liked McAfee, being an old Norton fan, but the machine had it pre-installed.

Thanks.

Like I already said in my first post. Uninstall McAfee, with its removal tool. Install MSE & MBAM.
Make full scans with both separately.

Code:

Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)
is it bad to run multiple antivirus programs?

Reduce items at start-up. Nothing except anti-virus is required:

Let us know if you still get BSOD-s.

wlinden · 03 Jan 2013

Problem solved. Bad, BAD McAfee!

koolkat77 · 03 Jan 2013

Happy computing!

SirBedevere · 24 Apr 2014

Hi all, I keep getting a similar error, with the error message appearing not longer after starting the application:

"utorrent has crashed a crash dump has been saved".

I've followed your instructions, with relevant files attached, have done a Malwarebytes scan, and am doing a scan with Microsoft Security Essentials, and a Check Disk to follow.

I did the SFC scans, and as you can see in the cmd.exe window, it found corrupt files, but was unable to fix them. What do you think is the best thing to do next?

uTorrent crashing Windows 7 64bit

uTorrent crashing Windows 7 64bit

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