BSOD While Video Editing- BlueScreen OS Version: 6.1.7601.2.1.0.768.3


  1. Posts : 2
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD While Video Editing- BlueScreen OS Version: 6.1.7601.2.1.0.768.3


    Hello,
    Have had infrequent and seemingly random Bluescreens over half a year now. One in October then 6th Dec, 29th Dec, 2nd January and yesterday evening. I have posted the report details below and have attached a zip file of my pc as instructed. I have also created a Kernel Dump for next time it crashes. Have also noticed that in my drivers 'Chipset Family PCI express Root Port 3' is missing (I have 1,2 and 4?) I do not recall deleting this but it may help solve the problem! I often update my drivers and have recently installed the latest driver for my Graphics card (pre crash!). In addition to this, system performance seems a little sluggish at points but that may be fatigue (have had the laptop for a year)

    Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 116 BCP1: FFFFFA80071314E0 BCP2: FFFFF880059DF404 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1

    Thank you very much for your time!
    (Have checked for solution elsewhere unsuccessfully)
    Ben H
      My Computer


  2. Posts : 2
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #2

    I have found extra information so please help!
    Here is the report:
    Problem: Video Hardware Error
    Files that help describe the problem:
    WD-20121202-1024.dmp
    sysdata.xml
    WERinternalmetadata.xml
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Go through the troubleshooting steps on this link: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


 

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