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Windows 7: ntoskrnl.exe (Bad Pool Header) BSOD Debugging Help Request

02 Jan 2013   #1
h8maintenance

W7 Enterprise x64 SP1
 
 
ntoskrnl.exe (Bad Pool Header) BSOD Debugging Help Request

Hi and a very happy and prosperous 2013 to everybody,

I'm at my wits' end trying to figure out ntoskrnl.exe (Bad Pool Header) BSODs I'm having and cannot pinpoint to a program, driver or else. I've attached herein as advised the SF_DD_MM_YYYY.zip file and the minidumps files for your review. Thanks all for your help.


My System SpecsSystem Spec
.
02 Jan 2013   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Hard to tell from just two dumps but it seems to be the following driver that's causes the problems:

Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
fffff880`04a78000 fffff880`04adc000 yk62x64 Wed May 20 10:14:06 2009 (4A13BBCE)

Also Uninstall MagicISO & PowerISO and update the following drivers:

Silicon Image SiI 3114 SoftRaid 5 Controller

fffff880`00c00000 fffff880`00c53000 Si3114r5 Fri Nov 21 08:34:37 2008 (4926648D)

vsmraid
fffff880`0115f000 fffff880`01189000 vsmraid Sat Jan 31 02:18:57 2009 (4983A701)

RawDisk
fffff880`02e8c000 fffff880`02e97000 dddskx64 Thu Feb 12 14:01:49 2009 (49941DBD)

Logitech GamePanel Software
fffff880`0428e000 fffff880`04299000 LGPBTDD Wed Jul 01 20:47:52 2009 (4A4BAF58)

ASUS Xonar HDAV 1.3 Audio Device
fffff880`04612000 fffff880`047d6000 cmhdav Thu Sep 16 05:42:10 2010 (4C919212)

NEC Electronics USB 3.0 Host Controller Driver
fffff880`04a46000 fffff880`04a76000 nusb3xhc Fri Sep 25 15:58:31 2009 (4ABCCC87)

ATI Radeon HD 4550
fffff880`04c34000 fffff880`05156000 atikmdag Fri Apr 24 12:51:57 2009 (49F199CD)

WinMount3
fffff880`07380000 fffff880`07392000 WMDrive Sun May 03 19:52:17 2009 (49FDD9D1)

NVIDIA GeForce 9600 GT
fffff880`0f279000 fffff880`0ff6d000 nvlddmkm Tue Oct 02 20:21:13 2012 (506B3099)
My System SpecsSystem Spec
02 Jan 2013   #3
h8maintenance

W7 Enterprise x64 SP1
 
 

Hi Tobias,

Thank you for the fast reply. I did the following:

______________________
» For the nVidia driver, I updated with GeForceION Driver Release 310.70 (12/17/2012) but upon restarting, I got a new BSOD and had to restore my system to a back-up image. I've collected the new dump (010213-41839-01 from 2013-01-02 14h44min) and new SF_DD_MM_YYYY for review.

______________________
» Uninstalled the following:
MagicISO
PowerISO
WinMount3
(and other unused software)

______________________
» This belongs to a SATA controller card with a VIA chipset that is not present anymore in my system. Should I delete this driver and all its related files with the same name (.inf, .sys...) all together?
vsmraid
fffff880`0115f000 fffff880`01189000 vsmraid Sat Jan 31 02:18:57 2009 (4983A701)

______________________
» I don't know which hardware is attached to this driver and how/if I should delete it for now:
RawDisk
fffff880`02e8c000 fffff880`02e97000 dddskx64 Thu Feb 12 14:01:49 2009 (49941DBD)

______________________
» As to the following drivers, I could not update them because I've tried in the past and the hardware stopped working so I rolled back to the latest one that worked:

Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
fffff880`04a78000 fffff880`04adc000 yk62x64 Wed May 20 10:14:06 2009 (4A13BBCE)

Silicon Image SiI 3114 SoftRaid 5 Controller

fffff880`00c00000 fffff880`00c53000 Si3114r5 Fri Nov 21 08:34:37 2008 (4926648D)

______________________
» Logitech has two versions of the GamePanel software, a Legacy and Current. I have the latest version of the former installed and as the the latter, it has plenty of problems (their forum is full of threads on this) that I prefer to stick to the legacy version. The proof being that Logitech has two official versions for this driver to counteract the issues.

Logitech GamePanel Software
fffff880`0428e000 fffff880`04299000 LGPBTDD Wed Jul 01 20:47:52 2009 (4A4BAF58)


______________________
» These are the latest available on the manufacturer's website:

ASUS Xonar HDAV 1.3 Audio Device
fffff880`04612000 fffff880`047d6000 cmhdav Thu Sep 16 05:42:10 2010 (4C919212)

NEC Electronics USB 3.0 Host Controller Driver
fffff880`04a46000 fffff880`04a76000 nusb3xhc Fri Sep 25 15:58:31 2009 (4ABCCC87)

______________________
» Pending update / Waiting to sort out the new BSOD occurring after the above changes:

ATI Radeon HD 4550
fffff880`04c34000 fffff880`05156000 atikmdag Fri Apr 24 12:51:57 2009 (49F199CD)




Thanks for your help.
My System SpecsSystem Spec
.

02 Jan 2013   #4
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Well if vsmraid isn't used anymore it should be safe to uninstall it, RawDisk is probably part of a backup or defrag program.

The Marvell NIC driver is a bigger problem as it seems to have caused the latest BSOD too, try to find a newer working version.
My System SpecsSystem Spec
02 Jan 2013   #5
h8maintenance

W7 Enterprise x64 SP1
 
 

Thank you Tobias for the input. It's strange that the latest BSOD is due to the Marvel driver because I haven't touched it but I will indeed try the Marvell update including uninstalling the some software you suggested like MagicISO, PowerISO, WinMount and also all defragmentation software (I had indeed removed them too as mentioned briefly in "other unused software"); I'll leave the nVidia and ATI drivers alone for the moment with this new restored image and keep you updated in sometime because the image on which I had the 'Marvell BSOD' has been written over as I could not start with it anymore.


Update:
. Uninstalled MagicISO, PowerISO, WinMount and defrag software (Disktrix Ultimate Defrag4, O&O Defrag, Puran Defrag)
.
. Renamed vsmraid.sys and vsmraid.inf and vsmraid.pnf files
. Updated with Marvell Yukon controllers v11.45.4.3 (3/27/2012)
. Updated to nVidia GeForceION Driver Release 310.90 (12/29/2012)
My System SpecsSystem Spec
12 Jan 2013   #6
h8maintenance

W7 Enterprise x64 SP1
 
 

Just got a ntoskrnl.exe (Bad Pool Header) BSOD despite the aforementioned driver updates and removal of some unused programs

I'm attaching the new debug files for review. Thanks for the help.
My System SpecsSystem Spec
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 ntoskrnl.exe (Bad Pool Header) BSOD Debugging Help Request




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