Freeze on shutdown for 5 minutes, then BSD

studsr · 02 Jan 2013

Hello everyone,

I'm new to SevenForums, so I hope I've managed to follow all the steps necessary to get some help to resolve this annoying problem that has started happening in the past week or so.

Every time I shutdown my desktop, the screen freezes for around 4 to 5 minutes showing "Shutting Down" with the small blue animated circle spinning. Eventually, it BSD's saying "driver power state failure" and reboots.

Windows will then boot up fine, although give the usual "Windows has recovered from a serious error" message. I always allow this dialogue to connect to Microsoft for a solution, but it seems there is none.

For info, if I boot into Safe Mode, I can shutdown/reboot with no problem. I have tried various things today, such as disabling all startup items in MSConfig, but no joy after a reboot, it still hung. I've also updated my motherboard to the latest BIOS.

I will attach the zip file I have made from SFD to this post, any help from the experts out there would be greatly appreciated!

Many thanks,

Andy.

koolkat77 · 02 Jan 2013

Welcome to SevenForums.

Code:

Installed Physical Memory (RAM)	8.00 GB
Total Physical Memory	3.47 GB
Available Physical Memory	1.34 GB
Total Virtual Memory	13.9 GB
Available Virtual Memory	11.3 GB
Page File Space	10.4 GB

You have 8 GB of RAM installed and you're using the 32bit version of windows? Any particular reason for doing so?
To allocate and use all 8 GB RAM, you need to use the 64bit version of windows.

To install the 64bit ISO (Professional version SP1 in your case) from the Dell link inside this tutorial:

Clean Reinstall - Factory OEM Windows 7

Coming to what caused your BSOD:
Aventail(R) Connect(TM) with Smart Tunneling(TM)

Do not install this software in the fresh install of windows.
See if the BSOD-s occur again when you shut down your computer.

CRASH DUMP:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 86d50c40, 835749e0, 8749ea98}

Unable to load image \SystemRoot\system32\DRIVERS\ngvpn.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ngvpn.sys
*** ERROR: Module load completed but symbols could not be loaded for ngvpn.sys
Probably caused by : ntkrpamp

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 86d50c40, Physical Device Object of the stack
Arg3: 835749e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: 8749ea98, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrpamp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: 94b51000 ngvpn

DEVICE_OBJECT: 8a02c028

DRIVER_OBJECT: 89ee66e0

IRP_ADDRESS:  8749ea98

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
83574994 83513637 0000009f 00000003 86d50c40 nt!KeBugCheckEx+0x1e
83574a00 835136b0 83574aa0 00000000 83581380 nt!PopCheckIrpWatchdog+0x1f5
83574a38 834c5799 8358f6e0 00000000 97c79e85 nt!PopCheckForIdleness+0x73
83574a7c 834c573d 83577d20 83574ba8 00000001 nt!KiProcessTimerDpcTable+0x50
83574b68 834c55fa 83577d20 83574ba8 00000000 nt!KiProcessExpiredTimerList+0x101
83574bdc 834c378e 0009037d 8c192468 83581380 nt!KiTimerExpiration+0x25c
83574c20 834c35b8 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
83574c24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrpamp

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrpamp

BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrpamp

Followup: MachineOwner
---------

0: kd> !irp 8749ea98
Irp is active with 3 stacks 2 is current (= 0x8749eb2c)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 8a02c028 00000000 83770d5d-8bd96068 Success Error Cancel pending
	       \Driver\NgVpn	nt!PopSystemIrpCompletion
			Args: 00016600 00000000 00000006 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-8bd96068    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm ngvpn
start    end        module name
94b51000 94b68000   ngvpn    T (no symbols)           
    Loaded symbol image file: ngvpn.sys
    Image path: \SystemRoot\system32\DRIVERS\ngvpn.sys
    Image name: ngvpn.sys
    Timestamp:        Wed Mar 02 01:05:59 2011 (4D6D4397)
    CheckSum:         0001F624
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

DRIVERS:

Code:

0: kd> lmtsmn
start    end        module name
83b94000 83bdc000   ACPI     ACPI.sys     Sat Nov 20 14:37:52 2010 (4CE788E0)
8df70000 8dfda000   adp94xx  adp94xx.sys  Sat Dec 06 05:59:55 2008 (4939C07B)
8db1a000 8db66000   adpahci  adpahci.sys  Tue May 01 23:29:26 2007 (463778F6)
8dfda000 8e000000   adpu320  adpu320.sys  Wed Feb 28 06:03:08 2007 (45E4C6BC)
b1376000 b139d5c0   afcdp    afcdp.sys    Thu Nov 18 22:20:20 2010 (4CE55244)
94626000 94680000   afd      afd.sys      Mon Apr 25 08:18:00 2011 (4DB4D9D8)
94b75000 94b87000   AgileVpn AgileVpn.sys Tue Jul 14 05:55:00 2009 (4A5BC954)
8d8ba000 8d8c1000   aliide   aliide.sys   Tue Jul 14 05:11:17 2009 (4A5BBF15)
8d8c1000 8d8c8000   amdide   amdide.sys   Tue Jul 14 05:11:19 2009 (4A5BBF17)
8db7a000 8db91000   amdsata  amdsata.sys  Fri Mar 19 07:08:27 2010 (4BA2CE8B)
8db91000 8dbce000   amdsbs   amdsbs.sys   Sat Mar 21 00:35:26 2009 (49C3E1EE)
8dc00000 8dc09000   amdxata  amdxata.sys  Fri Mar 19 22:19:01 2010 (4BA3A3F5)
8dbce000 8dbe4000   arc      arc.sys      Fri May 25 03:31:06 2007 (4656041A)
8dbe4000 8dbfc000   arcsas   arcsas.sys   Thu Jan 15 01:26:37 2009 (496E3C6D)
950a8000 950a9040   AsIO     AsIO.sys     Tue Aug 24 13:24:46 2010 (4C7373BE)
950a6000 950a71a0   AsUpIO   AsUpIO.sys   Tue Aug 03 08:48:02 2010 (4C578362)
d0c71000 d0c7a000   asyncmac asyncmac.sys Tue Jul 14 05:54:46 2009 (4A5BC946)
8dec7000 8ded0000   atapi    atapi.sys    Tue Jul 14 05:11:15 2009 (4A5BBF13)
8ded0000 8def3000   ataport  ataport.SYS  Sat Nov 20 14:38:00 2010 (4CE788E8)
9dce0000 9dd2d000   ATMFD    ATMFD.DLL    unavailable (00000000)
94afd000 94b36000   ayov1nlg ayov1nlg.SYS Wed Jul 15 03:12:41 2009 (4A5CF4C9)
8d8d8000 8d8e3000   BATTC    BATTC.SYS    Tue Jul 14 05:19:15 2009 (4A5BC0F3)
93f2e000 93f35000   Beep     Beep.SYS     Tue Jul 14 05:45:00 2009 (4A5BC6FC)
95098000 950a6000   blbdrive blbdrive.sys Tue Jul 14 05:23:04 2009 (4A5BC1D8)
83a9f000 83aa7000   BOOTVID  BOOTVID.dll  Tue Jul 14 07:04:34 2009 (4A5BD9A2)
a92ad000 a92c6000   bowser   bowser.sys   Wed Feb 23 10:47:32 2011 (4D649164)
9dcc0000 9dcde000   cdd      cdd.dll      unavailable (00000000)
d0ce4000 d0cfa000   cdfs     cdfs.sys     Tue Jul 14 05:11:14 2009 (4A5BBF12)
93ec7000 93ee6000   cdrom    cdrom.sys    Sat Nov 20 14:38:09 2010 (4CE788F1)
83ae9000 83b94000   CI       CI.dll       Sat Nov 20 18:05:17 2010 (4CE7B97D)
947a6000 947aac80   ckldrv   ckldrv.sys   Mon Mar 17 22:45:52 2008 (47DEA040)
8d938000 8d95d000   CLASSPNP CLASSPNP.SYS Tue Jul 14 05:11:20 2009 (4A5BBF18)
83aa7000 83ae9000   CLFS     CLFS.SYS     Tue Jul 14 05:11:10 2009 (4A5BBF0E)
8d8c8000 8d8d0000   cmdide   cmdide.sys   Tue Jul 14 05:11:18 2009 (4A5BBF16)
8e583000 8e5e0000   cng      cng.sys      Fri Aug 24 21:11:29 2012 (503799A1)
8d8d0000 8d8d8000   compbatt compbatt.sys Tue Jul 14 05:19:18 2009 (4A5BC0F6)
94b68000 94b75000   CompositeBus CompositeBus.sys Sat Nov 20 15:50:21 2010 (4CE799DD)
977e7000 977f4000   crashdmp crashdmp.sys Tue Jul 14 05:45:50 2009 (4A5BC72E)
9501c000 95080000   csc      csc.sys      Sat Nov 20 14:44:32 2010 (4CE78A70)
95f46000 95f58000   dc3d     dc3d.sys     Tue Sep 18 16:17:39 2012 (50584A43)
95fdb000 96000000   DefragFS DefragFS.SYS Thu Aug 04 22:34:49 2011 (4E3ACA29)
95080000 95098000   dfsc     dfsc.sys     Sat Nov 20 14:42:32 2010 (4CE789F8)
947b5000 947c1000   discache discache.sys Tue Jul 14 05:24:04 2009 (4A5BC214)
8ebe2000 8ebf3000   disk     disk.sys     Tue Jul 14 05:11:28 2009 (4A5BBF20)
8db66000 8db7a000   djsvs    djsvs.sys    Wed Apr 12 06:20:11 2006 (443C47BB)
95ed3000 95eec000   drmk     drmk.sys     Tue Jul 14 06:36:05 2009 (4A5BD2F5)
97400000 97411000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 05:12:47 2009 (4A5BBF6F)
93c00000 93eb5000   dump_iaStor dump_iaStor.sys Wed Nov 30 09:28:27 2011 (4ED5A2DB)
95f9c000 95fa6000   Dxapi    Dxapi.sys    Tue Jul 14 05:25:25 2009 (4A5BC265)
96f24000 96fdb000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 15:08:14 2010 (4CE78FFE)
950cb000 95104000   dxgmms1  dxgmms1.sys  Thu Feb 03 09:45:05 2011 (4D4A24C1)
8e009000 8e07c000   elxstor  elxstor.sys  Wed Feb 04 04:09:33 2009 (4988C09D)
8e225000 8e236000   fileinfo fileinfo.sys Tue Jul 14 05:21:51 2009 (4A5BC18F)
8da00000 8da34000   fltmgr   fltmgr.sys   Tue Jul 14 05:11:13 2009 (4A5BBF11)
8e400000 8e409000   Fs_Rec   Fs_Rec.sys   Thu Mar 01 09:21:26 2012 (4F4EEB36)
8ebb0000 8ebe2000   fvevol   fvevol.sys   Sat Nov 20 14:40:22 2010 (4CE78976)
8e980000 8e9b1000   fwpkclnt fwpkclnt.sys Wed Aug 22 20:50:50 2012 (5034F1CA)
83415000 8344c000   hal      halmacpi.dll Sat Nov 20 14:37:38 2010 (4CE788D2)
96fdb000 96ffa000   HDAudBus HDAudBus.sys Sat Nov 20 15:59:28 2010 (4CE79C00)
96600000 96610000   HECI     HECI.sys     Tue Jul 03 04:14:54 2012 (4FF21D5E)
95f63000 95f76000   HIDCLASS HIDCLASS.SYS Sat Nov 20 15:59:37 2010 (4CE79C09)
977f4000 977fa480   HIDPARSE HIDPARSE.SYS Tue Jul 14 05:50:59 2009 (4A5BC863)
95f58000 95f63000   hidusb   hidusb.sys   Sat Nov 20 15:59:38 2010 (4CE79C0A)
8df5d000 8df70000   HpSAMD   HpSAMD.sys   Tue May 19 05:42:46 2009 (4A11F276)
a9228000 a92ad000   HTTP     HTTP.sys     Sat Nov 20 14:40:17 2010 (4CE78971)
8eba8000 8ebb0000   hwpolicy hwpolicy.sys Sat Nov 20 14:37:35 2010 (4CE788CF)
8dc12000 8dec7000   iaStor   iaStor.sys   Wed Nov 30 09:28:27 2011 (4ED5A2DB)
8da3f000 8db1a000   iaStorV  iaStorV.sys  Fri Jun 11 06:45:02 2010 (4C11870E)
94aea000 94af3000   ICCWDT   ICCWDT.sys   Wed Aug 18 14:27:40 2010 (4C6B997C)
8e07c000 8e08c000   iirsp    iirsp.sys    Wed Dec 14 03:48:01 2005 (439F4191)
8d8a5000 8d8ac000   intelide intelide.sys Tue Jul 14 05:11:19 2009 (4A5BBF17)
94b36000 94b48000   intelppm intelppm.sys Tue Jul 14 05:11:03 2009 (4A5BBF07)
95e00000 95e1e000   irda     irda.sys     Tue Jul 14 05:53:30 2009 (4A5BC8FA)
83bdc000 83beb000   isapnp   isapnp.sys   Tue Jul 14 05:19:29 2009 (4A5BC101)
8eba1000 8eba8000   iusb3hcs iusb3hcs.sys Thu Jan 05 17:56:09 2012 (4F058FD9)
95eec000 95f46000   iusb3hub iusb3hub.sys Thu Jan 05 17:53:33 2012 (4F058F3D)
95104000 951c9000   iusb3xhc iusb3xhc.sys Thu Jan 05 17:53:35 2012 (4F058F3F)
951d8000 951e5000   kbdclass kbdclass.sys Tue Jul 14 05:11:15 2009 (4A5BBF13)
95f76000 95f82000   kbdhid   kbdhid.sys   Sat Nov 20 15:50:10 2010 (4CE799D2)
80ba2000 80baa000   kdcom    kdcom.dll    Tue Jul 14 07:08:58 2009 (4A5BDAAA)
947c1000 947f5000   ks       ks.sys       Sat Nov 20 15:50:17 2010 (4CE799D9)
8e570000 8e583000   ksecdd   ksecdd.sys   Sat Jun 02 08:25:35 2012 (4FC9799F)
8e711000 8e737000   ksecpkg  ksecpkg.sys  Fri Aug 24 21:12:25 2012 (503799D9)
a93ac000 a93b0880   lirsgt   lirsgt.sys   Tue Jun 17 20:41:11 2008 (4857CD07)
9460e000 9461e000   lltdio   lltdio.sys   Tue Jul 14 05:53:18 2009 (4A5BC8EE)
8e08c000 8e0a6000   lsi_fc   lsi_fc.sys   Wed Dec 10 04:28:47 2008 (493EF11F)
8def3000 8df0b000   lsi_sas  lsi_sas.sys  Tue May 19 06:19:55 2009 (4A11FB2B)
8e0a6000 8e0b6000   lsi_sas2 lsi_sas2.sys Tue May 19 06:31:29 2009 (4A11FDE1)
8e0b6000 8e0d0000   lsi_scsi lsi_scsi.sys Fri Apr 17 04:14:47 2009 (49E7ADD7)
95fb1000 95fcc000   luafv    luafv.sys    Tue Jul 14 05:15:44 2009 (4A5BC020)
83a09000 83a8e000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 18:00:54 2010 (4CE7B876)
8e0d0000 8e0db000   megasas  megasas.sys  Tue May 19 07:09:36 2009 (4A1206D0)
8e0db000 8e16d000   MegaSR   MegaSR.sys   Tue May 19 07:25:17 2009 (4A120A7D)
95fa6000 95fb1000   monitor  monitor.sys  Tue Jul 14 05:25:58 2009 (4A5BC286)
951e5000 951f2000   mouclass mouclass.sys Tue Jul 14 05:11:15 2009 (4A5BBF13)
95f82000 95f8d000   mouhid   mouhid.sys   Tue Jul 14 05:45:08 2009 (4A5BC704)
8d8e3000 8d8f9000   mountmgr mountmgr.sys Sat Nov 20 14:38:09 2010 (4CE788F1)
8d9a8000 8d9d2d80   MpFilter MpFilter.sys Fri Aug 24 01:09:09 2012 (50367FD5)
8d815000 8d839000   mpio     mpio.sys     Sat Nov 20 15:51:28 2010 (4CE79A20)
b139e000 b13a3d80   MpKsl4e266080 MpKsl4e266080.sys Sat Sep 17 03:34:23 2011 (4E73C0DF)
a92c6000 a92d8000   mpsdrv   mpsdrv.sys   Tue Jul 14 05:52:52 2009 (4A5BC8D4)
a92d8000 a92fb000   mrxsmb   mrxsmb.sys   Wed Apr 27 08:17:20 2011 (4DB77CB0)
a92fb000 a9336000   mrxsmb10 mrxsmb10.sys Sat Jul 09 08:29:57 2011 (4E17BD25)
a9336000 a9351000   mrxsmb20 mrxsmb20.sys Wed Apr 27 08:17:26 2011 (4DB77CB6)
8df53000 8df5d000   msahci   msahci.sys   Sat Nov 20 15:50:48 2010 (4CE799F8)
8d8f9000 8d919000   msdsm    msdsm.sys    Sat Nov 20 15:51:42 2010 (4CE79A2E)
93f88000 93f93000   Msfs     Msfs.SYS     Tue Jul 14 05:11:26 2009 (4A5BBF1E)
8d7e1000 8d7e9000   msisadrv msisadrv.sys Tue Jul 14 05:11:09 2009 (4A5BBF0D)
8e545000 8e570000   msrpc    msrpc.sys    Tue Jul 14 05:11:59 2009 (4A5BBF3F)
947ab000 947b5000   mssmbios mssmbios.sys Tue Jul 14 05:19:25 2009 (4A5BC0FD)
8eb91000 8eba1000   mup      mup.sys      Tue Jul 14 05:14:14 2009 (4A5BBFC6)
8e61c000 8e6d3000   ndis     ndis.sys     Wed Aug 22 20:51:06 2012 (5034F1DA)
946a6000 946b0000   ndisrd   ndisrd.sys   Thu May 31 08:45:55 2012 (4FC6DB63)
94b9f000 94baa000   ndistapi ndistapi.sys Tue Jul 14 05:54:24 2009 (4A5BC930)
94baa000 94bcc000   ndiswan  ndiswan.sys  Sat Nov 20 16:07:48 2010 (4CE79DF4)
95e6b000 95e7c000   NDProxy  NDProxy.SYS  Sat Nov 20 16:07:39 2010 (4CE79DEB)
946b0000 946be000   netbios  netbios.sys  Tue Jul 14 05:53:54 2009 (4A5BC912)
93fc4000 93ff6000   netbt    netbt.sys    Sat Nov 20 14:39:22 2010 (4CE7893A)
8e6d3000 8e711000   NETIO    NETIO.SYS    Wed Aug 22 20:51:22 2012 (5034F1EA)
8e16d000 8e17b000   nfrd960  nfrd960.sys  Wed Jun 07 03:12:15 2006 (4485EFAF)
9500f000 95019000   nglog    nglog.sys    Wed Mar 02 01:04:41 2011 (4D6D4349)
94b51000 94b68000   ngvpn    ngvpn.sys    Wed Mar 02 01:05:59 2011 (4D6D4397)
a93b1000 a93c9000   NisDrvWFP NisDrvWFP.sys Fri Aug 24 01:09:23 2012 (50367FE3)
93f93000 93fa1000   Npfs     Npfs.SYS     Tue Jul 14 05:11:31 2009 (4A5BBF23)
9479c000 947a6000   nsiproxy nsiproxy.sys Tue Jul 14 05:12:08 2009 (4A5BBF48)
8344c000 8385f000   nt       ntkrpamp.exe Thu Aug 30 20:57:07 2012 (503F7F43)
8e416000 8e545000   Ntfs     Ntfs.sys     Fri Aug 31 20:51:12 2012 (5040CF60)
977fb000 977fed80   NuidFltr NuidFltr.sys Sat Apr 09 04:58:05 2011 (4D9F92FD)
93f27000 93f2e000   Null     Null.SYS     Tue Jul 14 05:11:12 2009 (4A5BBF10)
96f20000 96f24000   nvBridge nvBridge.kmd Sat May 21 09:57:55 2011 (4DD73843)
95e7c000 95ea4000   nvhda32v nvhda32v.sys Tue Jul 03 21:24:41 2012 (4FF30EB9)
96611000 96f20000   nvlddmkm nvlddmkm.sys Sat Dec 01 09:16:45 2012 (50B9769D)
8d919000 8d938000   nvraid   nvraid.sys   Sat Mar 20 03:00:09 2010 (4BA3E5D9)
8e17b000 8e1a0000   nvstor   nvstor.sys   Sat Mar 20 02:51:52 2010 (4BA3E3E8)
94687000 946a6000   pacer    pacer.sys    Tue Jul 14 05:53:58 2009 (4A5BC916)
93f35000 93f357e0   papycpu2 papycpu2.sys Sat Apr 21 04:27:38 2001 (3AE0B7DA)
8d839000 8d84a000   partmgr  partmgr.sys  Sat Mar 17 11:03:08 2012 (4F641B0C)
8d600000 8d62a000   pci      pci.sys      Sat Nov 20 14:37:57 2010 (4CE788E5)
8d95d000 8d964000   pciide   pciide.sys   Tue Jul 14 05:11:19 2009 (4A5BBF17)
8d8ac000 8d8ba000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 05:11:15 2009 (4A5BBF13)
8e5e0000 8e5ee000   pcw      pcw.sys      Tue Jul 14 05:11:10 2009 (4A5BBF0E)
95fcc000 95fdab00   PDFsFilter PDFsFilter.sys Thu Sep 08 00:47:43 2011 (4E67BC4F)
b1205000 b129c000   peauth   peauth.sys   Tue Jul 14 06:35:44 2009 (4A5BD2E0)
95f8d000 95f9c000   point32  point32.sys  Tue Sep 18 16:17:21 2012 (50584A31)
95ea4000 95ed3000   portcls  portcls.sys  Tue Jul 14 05:51:00 2009 (4A5BC864)
83a8e000 83a9f000   PSHED    PSHED.dll    Tue Jul 14 07:09:36 2009 (4A5BDAD0)
8e3df000 8e3e84c0   PxHelp20 PxHelp20.sys Tue Oct 20 23:57:50 2009 (4ADDFA1E)
8e23d000 8e3bc000   ql2300   ql2300.sys   Fri Jan 23 05:28:52 2009 (49790134)
8e1a0000 8e1f5000   ql40xx   ql40xx.sys   Tue May 19 07:17:31 2009 (4A1208AB)
93ee6000 93f26620   RapportCerberus32_43926 RapportCerberus32_43926.sys Thu Sep 06 21:55:47 2012 (5048C783)
9478c000 9479b600   RapportEI RapportEI.sys Sun Jul 08 10:17:20 2012 (4FF909D0)
b13f9000 b13fc300   rapportiaso rapportiaso.sys Mon May 14 23:49:58 2012 (4FB145C6)
8eb83000 8eb90fa0   RapportKELL RapportKELL.sys Sun Jul 08 10:16:43 2012 (4FF909AB)
94765000 9478ba80   RapportPG RapportPG.sys Sun Jul 08 10:16:20 2012 (4FF90994)
94b87000 94b9f000   rasl2tp  rasl2tp.sys  Tue Jul 14 05:54:33 2009 (4A5BC939)
94bcc000 94be4000   raspppoe raspppoe.sys Tue Jul 14 05:54:53 2009 (4A5BC94D)
94be4000 94bfb000   raspptp  raspptp.sys  Tue Jul 14 05:54:47 2009 (4A5BC947)
94a00000 94a17000   rassstp  rassstp.sys  Tue Jul 14 05:54:57 2009 (4A5BC951)
94724000 94765000   rdbss    rdbss.sys    Sat Nov 20 14:42:44 2010 (4CE78A04)
94a17000 94a21000   rdpbus   rdpbus.sys   Tue Jul 14 06:02:40 2009 (4A5BCB20)
93f70000 93f78000   RDPCDD   RDPCDD.sys   Sat Nov 20 16:22:19 2010 (4CE7A15B)
b13a4000 b13c9000   rdpdr    rdpdr.sys    Sat Nov 20 16:24:44 2010 (4CE7A1EC)
93f78000 93f80000   rdpencdd rdpencdd.sys Tue Jul 14 06:01:39 2009 (4A5BCAE3)
93f80000 93f88000   rdprefmp rdprefmp.sys Tue Jul 14 06:01:41 2009 (4A5BCAE5)
8eb56000 8eb83000   rdyboost rdyboost.sys Sat Nov 20 15:00:07 2010 (4CE78E17)
8e9c2000 8e9d5000   rspndr   rspndr.sys   Tue Jul 14 05:53:20 2009 (4A5BC8F0)
94a71000 94aea000   Rt86win7 Rt86win7.sys Tue Sep 27 20:49:12 2011 (4E81E268)
9742b000 977e6bc0   RTKVHDA  RTKVHDA.sys  Tue Dec 13 16:23:47 2011 (4EE727B3)
9471e000 94724000   SASDIFSV SASDIFSV.SYS Fri Jul 22 05:03:16 2011 (4E28B034)
946fc000 9471e000   SASKUTIL SASKUTIL.SYS Wed Jul 13 02:24:48 2011 (4E1CAD90)
8eb3e000 8eb56000   sbp2port sbp2port.sys Sat Nov 20 14:38:08 2010 (4CE788F0)
8d7bb000 8d7e1000   SCSIPORT SCSIPORT.SYS Sat Nov 20 15:50:55 2010 (4CE799FF)
b129c000 b12a6000   secdrv   secdrv.SYS   Wed Sep 13 19:18:32 2006 (45080528)
951f2000 951f7f00   seehcri  seehcri.sys  Wed Jan 09 14:41:37 2008 (478488C1)
94af3000 94afd000   serenum  serenum.sys  Tue Jul 14 05:45:27 2009 (4A5BC717)
946be000 946d8000   serial   serial.sys   Tue Jul 14 05:45:33 2009 (4A5BC71D)
8e3bc000 8e3c9000   SiSRaid2 SiSRaid2.sys Thu Sep 25 00:19:45 2008 (48DA84C1)
8e3c9000 8e3df000   sisraid4 sisraid4.sys Thu Oct 02 03:52:22 2008 (48E3F116)
8eb16000 8eb3df80   snapman  snapman.sys  Tue Aug 10 16:15:28 2010 (4C6126C0)
8eb0e000 8eb16000   spldr    spldr.sys    Mon May 11 22:13:47 2009 (4A084EBB)
8d6bf000 8d7b2000   sptd     sptd.sys     Mon Oct 12 02:54:02 2009 (4AD245EA)
b1324000 b1376000   srv      srv.sys      Fri Apr 29 08:46:30 2011 (4DBA2686)
b12d4000 b1324000   srv2     srv2.sys     Fri Apr 29 08:46:13 2011 (4DBA2675)
b12a6000 b12c7000   srvnet   srvnet.sys   Fri Apr 29 08:46:08 2011 (4DBA2670)
8eb05000 8eb0e000   stexstor stexstor.sys Wed Feb 18 05:03:21 2009 (499B4239)
8df0b000 8df53000   storport storport.sys Fri Mar 11 09:56:00 2011 (4D799D50)
8e5ee000 8e5f9000   storvsc  storvsc.sys  Sat Nov 20 15:14:37 2010 (4CE7917D)
94a21000 94a22380   swenum   swenum.sys   Tue Jul 14 05:45:08 2009 (4A5BC704)
8e834000 8e980000   tcpip    tcpip.sys    Wed Oct 03 20:38:23 2012 (506C4DDF)
b12c7000 b12d4000   tcpipreg tcpipreg.sys Wed Oct 03 21:21:37 2012 (506C5801)
93fb8000 93fc4000   TDI      TDI.SYS      Sat Nov 20 14:39:18 2010 (4CE78936)
8ea4f000 8eb04fa0   tdrpm273 tdrpm273.sys Tue Aug 10 15:56:21 2010 (4C612245)
93fa1000 93fb8000   tdx      tdx.sys      Sat Nov 20 14:39:17 2010 (4CE78935)
946eb000 946fc000   termdd   termdd.sys   Sat Nov 20 16:21:10 2010 (4CE7A116)
8e737000 8e7c3700   timntr   timntr.sys   Tue Sep 29 19:37:45 2009 (4AC20DA9)
9dc90000 9dc99000   TSDDD    TSDDD.dll    unavailable (00000000)
950aa000 950cb000   tunnel   tunnel.sys   Sat Nov 20 16:06:40 2010 (4CE79DB0)
94600000 9460e000   umbus    umbus.sys    Sat Nov 20 16:00:23 2010 (4CE79C37)
97411000 97428000   usbccgp  usbccgp.sys  Fri Mar 25 08:58:06 2011 (4D8C04BE)
96ffa000 96ffb700   USBD     USBD.SYS     Fri Mar 25 08:57:53 2011 (4D8C04B1)
951c9000 951d8000   usbehci  usbehci.sys  Fri Mar 25 08:57:58 2011 (4D8C04B6)
95e27000 95e6b000   usbhub   usbhub.sys   Fri Mar 25 08:58:34 2011 (4D8C04DA)
94a26000 94a71000   USBPORT  USBPORT.SYS  Fri Mar 25 08:58:05 2011 (4D8C04BD)
8d7e9000 8d7f4000   vdrvroot vdrvroot.sys Tue Jul 14 05:46:19 2009 (4A5BC74B)
93f36000 93f42000   vga      vga.sys      Tue Jul 14 05:25:50 2009 (4A5BC27E)
8d964000 8d96c000   viaide   viaide.sys   Tue Jul 14 05:11:20 2009 (4A5BBF18)
93f42000 93f63000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 05:25:49 2009 (4A5BC27D)
8d96c000 8d995180   vmbus    vmbus.sys    Sat Nov 20 15:14:58 2010 (4CE79192)
8e9b1000 8e9b9380   vmstorfl vmstorfl.sys Sat Nov 20 15:14:37 2010 (4CE7917D)
8d84a000 8d85a000   volmgr   volmgr.sys   Sat Nov 20 14:38:06 2010 (4CE788EE)
8d85a000 8d8a5000   volmgrx  volmgrx.sys  Tue Jul 14 05:11:41 2009 (4A5BBF2D)
8ea10000 8ea4f000   volsnap  volsnap.sys  Sat Nov 20 14:38:13 2010 (4CE788F5)
8e200000 8e225000   vsmraid  vsmraid.sys  Sat Jan 31 07:13:29 2009 (4983A5B9)
946d8000 946eb000   wanarp   wanarp.sys   Sat Nov 20 16:07:45 2010 (4CE79DF1)
93f63000 93f70000   watchdog watchdog.sys Tue Jul 14 05:24:10 2009 (4A5BC21A)
8e9ba000 8e9c2000   wd       wd.sys       Tue Jul 14 05:11:31 2009 (4A5BBF23)
8d630000 8d6b1000   Wdf01000 Wdf01000.sys Thu Jul 26 08:32:33 2012 (5010AC41)
8d6b1000 8d6bf000   WDFLDR   WDFLDR.SYS   Thu Jul 26 08:36:38 2012 (5010AD36)
94680000 94687000   wfplwf   wfplwf.sys   Tue Jul 14 05:53:51 2009 (4A5BC90F)
9da20000 9dc71000   win32k   win32k.sys   unavailable (00000000)
8d996000 8d9a8000   winhv    winhv.sys    Sat Nov 20 14:38:15 2010 (4CE788F7)
94bfb000 94bfef00   WmBEnum  WmBEnum.sys  Wed Apr 28 02:05:26 2010 (4BD74386)
94b48000 94b51000   wmiacpi  wmiacpi.sys  Tue Jul 14 05:19:16 2009 (4A5BC0F4)
8d7b2000 8d7bb000   WMILIB   WMILIB.SYS   Tue Jul 14 05:11:22 2009 (4A5BBF1A)
a93c9000 a93cb080   WmVirHid WmVirHid.sys Wed Apr 28 02:04:38 2010 (4BD74356)
95000000 9500ea00   WmXlCore WmXlCore.sys Wed Apr 28 02:04:44 2010 (4BD7435C)

Unloaded modules:
b13c9000 b13d4000   tdtcp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
a93cc000 a93fe000   RDPWD.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00032000
b13d4000 b13e1000   tssecsrv.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
d0c7a000 d0ce4000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
d0c07000 d0c71000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0006A000
b13f5000 b13f9000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
b13f1000 b13f5000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
b13ed000 b13f1000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
b13e9000 b13ed000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
b13e5000 b13e9000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
b13e1000 b13e5000   rapportiaso.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
a9369000 a93ac000   atksgt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00043000
a9351000 a9369000   parport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00018000
8ebf3000 8ec00000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
93c01000 93eb6000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  002B5000
93eb6000 93ec7000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000

Do not keep too many items at start up.

Let us know the results.

studsr · 03 Jan 2013

Hello KoolKat77, thanks fot your quick reply.

My machine has been through a few changes in recent months. I upgraded the motherboard, CPU, power supply and memory 6 months ago, and all has been fine up to now. It also used to have Windows XP Pro 32 as the OS, and as I work for a university, I was able to purchase the Windows 7 Pro Upgrade for £30 - so I suspect that If I downloaded the Dell Factory OEM Windows 7 64 bit you mention, my Upgrade product key would not allow that to activate.

I have been toying with buying a proper OEM copy of Windows 7 64 bit, as I know I am not getting the benefit of the full amount of RAM (it was cheap at the time, I thought "what the heck, get 8Gb, and maybe upgrade to 64 at some point" - I just have not got round to it yet...and the thought of reinstalling all my software is probably putting me off a bit!

Thanks for identifying Aventail, oddly enough I have used this fine for quite a while, its what allows me to connect to my university VPN. I'l ltry uninstalling that, and let you know if it has got rid of the shutdown hang/BSD.

All the best,

Andy.

**Pauly** · 03 Jan 2013

Just a thought here but if safe mode works ok then often a Troubleshoot Application Conflicts by Performing a Clean Startup will work as well

On a side note i have suffered similar problems recently on one of my machines and it was caused by windows update installing usb drivers and updates for my MS wireless keyboard and mouse its probably totally unrelated just thought id mention it as its quite coincidental, Start Menu\Programs\Microsoft Mouse and Keyboard is what did it for me and you have it installed
edit - TRY THIS FIRST I GOT A FEELING

Also you have a driver named sptd.sys installed this is part of daemon tools and is known to cause problems i would try removing any software like this you have even if its temp for troubleshooting

gregrocker · 03 Jan 2013

To reinstall you may indeed use the latest installer with SP1 given in Clean Reinstall - Factory OEM Windows 7 which steps are the same for retail and will help you obtain and maintain a perfect install if you stick with them closely.

Under the retail Win7 EULA you're entitled to use either 32- or 64-bit version for each license and can change either as often as you want, including to another PC. With Upgrade version you must additionally have a qualifying XP or Vista OS on hand which is not used during the qualifying period, although it never needs to be installed itself.

It's the key which determines whether it will activate, so with Upgrade version when you boot the installer it will see an OS and allow use of Upgrade Product Key during install even if you delete all partitions to create new during the reinstall.

Only if you wipe the HD first so that when booted the installer sees no other OS will it reject the Upgrade key requiring you install without key, then afterwards do the quick registry workaround given in Option 3 of Clean Install with a Upgrade Windows 7 Version.

studsr · 03 Jan 2013

Hi KoolKat77, just to update you, removing Aventail did indeed sort my shutdown/BSD problem - thank you so much for your help!

Pauly, I also use a Microsoft wireless keyboard and mouse, and recall the drivers being updated for that a month or two ago, however everthing seems to be working fine again after removing Aventail from my system, so I'm not sure I suffered the same problem as you. I'll take on board your comment re Daemon Tools, and uninstall that for the time being as well (I hardly ever use it tbh).

GregRocker, thanks for the heads up re how to use my existing Windows 7 upgrade disc/key, to legally upgrade to Win7 64. I have several partitions, but I would only want to wipe C: (my system partition), then follow the guides you linked to, and leave my D:, E: , and F: partitions as they are (they contain music, photos, etc - is this possible, as the guides seem to infer that al partitions need to be wiped during install?

Thanks so much for the helpful replies to my first ever thread on SevenForums - what a great community this is :)

All the best,

Andy.

**Pauly** · 03 Jan 2013

Thats absolutely possible leave all partitions intact and just wipe C and reinstall
If you plan to do it and have any specific questions post back

gregrocker · 03 Jan 2013

You should always have your data backed up to another HD, external, DVD, another PC on your network or to the cloud (7gb free storage in Skydrive with each Windows Live/Hotmail ID) since the HD can fail at any time. That said, if you don't touch your data partitions then the data should survive a reinstall.

If you have a 100mb System Reserved partition which boots Win7 (it will be marked System Active in Disk Mgmt now) then delete both it and C during install and create a new partition in the space so that the installer correctly configures a new System Reserved or else the old one will be cut out and useless.

Best to post back a screenshot of your maximized Disk Mgmt drive map with listings so we can look it over for you for any potential probs. Use the Snipping Tool in Start Menu.

Layback Bear · 03 Jan 2013

Note: Their were new Microsoft keyboard and mouse updates today.