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Windows 7: BSOD / Random crashes while browsing, other simple tasks

03 Jan 2013   #1
udunnome

Windows 7 Home Premium 32 bit
 
 
BSOD / Random crashes while browsing, other simple tasks

In the last few months, my homebuilt system has begin crashing / BSing at seemingly random times: web browsing, document editing, etc. It will occasionally come out of standby on its own, and crash sometime during the night. Many times it will simply crash with a scrambled screen (not BSOD) and the reboot two or three times on its own before completely booting into windows. It will also go days, sometimes weeks, without a crash. Attached is my zip file. It may not have a lot of collected data, as I ran CCleaner recently, but hopefully it is helpful. Thank you for any assistance with this.


My System SpecsSystem Spec
.
03 Jan 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome udunnnome Mate have you run any security scans yet? either with your main AV or others if not these are well worth a try for starters


http://www.malwarebytes.org/products/malwarebytes_free/


http://www.superantispyware.com/


Another test you can run is a RAM test with Memtest86+ - Advanced Memory Diagnostic Tool

you will need to make a bootable disk and set the BIOS to boot from the optical drive but try the scans first as this one takes a while to do.


oh and some system specs mate is always helpful - mobo HDD RAM etc etc
My System SpecsSystem Spec
04 Jan 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

In addition to iCit2LoL's remarks, make sure you're not running out of hard drive space:
Code:
STOP 0x00000023: FAT_FILE_SYSTEM   
Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 23, {e00e6, 8fdf81a4, 8fdf7d80, 832adec6}

Probably caused by : ntkrpamp.exe ( nt!ExfReleaseRundownProtection+0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

FAT_FILE_SYSTEM (23)
    If you see FatExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 000e00e6
Arg2: 8fdf81a4
Arg3: 8fdf7d80
Arg4: 832adec6

Debugging Details:
------------------


EXCEPTION_RECORD:  8fdf81a4 -- (.exr 0xffffffff8fdf81a4)
ExceptionAddress: 832adec6 (nt!ExfReleaseRundownProtection)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000008
Attempt to read from address 00000008

CONTEXT:  8fdf7d80 -- (.cxr 0xffffffff8fdf7d80)
eax=fffffffd ebx=00000000 ecx=00000008 edx=00000000 esi=be105418 edi=85d8b968
eip=832adec6 esp=8fdf826c ebp=8fdf8270 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt!ExfReleaseRundownProtection:
832adec6 8b11            mov     edx,dword ptr [ecx]  ds:0023:00000008=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00000008

READ_ADDRESS: GetPointerFromAddress: unable to read from 8337f848
Unable to read MiSystemVaType memory at 8335ee20
 00000008 

FOLLOWUP_IP: 
nt!ExfReleaseRundownProtection+0
832adec6 8b11            mov     edx,dword ptr [ecx]

FAULTING_IP: 
nt!ExfReleaseRundownProtection+0
832adec6 8b11            mov     edx,dword ptr [ecx]

BUGCHECK_STR:  0x23

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from 88f814ad to 832adec6

STACK_TEXT:  
8fdf8268 88f814ad 8fdf8288 88f7a601 00000000 nt!ExfReleaseRundownProtection
8fdf8270 88f7a601 00000000 00000000 be105418 fltmgr!FltObjectDereference+0x11
8fdf8288 88f7a7c0 be105418 be105418 8fdf82ac fltmgr!DoFreeContext+0x73
8fdf8298 88f8b722 be105418 85490030 85490008 fltmgr!DoReleaseContext+0x42
8fdf82ac 88f98793 85490034 85490030 ffffffff fltmgr!FltpDeleteContextList+0x15c
8fdf82cc 88f989b4 85490008 ef967008 00000000 fltmgr!CleanupStreamListCtrl+0x1b
8fdf82e0 83495431 8549000c a034a896 83336aba fltmgr!DeleteStreamListCtrlCallback+0x5a
8fdf8320 baf40197 ef967008 ae5f2860 85523238 nt!FsRtlTeardownPerStreamContexts+0x13a
8fdf8338 baf2b1ff 8fdf8358 8fdf83cc 35694c08 fastfat!FatDeleteFcb+0x9b
8fdf83c0 baf2b6ef 85523238 ef967008 00000000 fastfat!FatCommonClose+0x247
8fdf8424 8324bc29 00523140 85ee2588 85ee2588 fastfat!FatFsdClose+0xc3
8fdf843c 88f7d20c 886e8838 85ee2588 00000000 nt!IofCallDriver+0x63
8fdf8460 88f7d3cb 8fdf8480 886e8838 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
8fdf8498 8324bc29 886e8838 85ee2588 85523144 fltmgr!FltpDispatch+0xc5
8fdf84b0 83447aff 850bbeb0 8845af68 00000000 nt!IofCallDriver+0x63
8fdf84f4 834386f9 8845af80 8845af80 8845af68 nt!IopDeleteFile+0x10c
8fdf850c 8328d4c0 00000000 000c0000 00000000 nt!ObpRemoveObjectRoutine+0x59
8fdf8520 8328d430 8845af80 8343e0d9 85ff0270 nt!ObfDereferenceObjectWithTag+0x88
8fdf8528 8343e0d9 85ff0270 85ff02c0 00000000 nt!ObfDereferenceObject+0xd
8fdf8554 83276f02 85ff0270 807c5120 85ff02c0 nt!MiSegmentDelete+0x191
8fdf8580 83247c0a 85ff0270 85523200 00000000 nt!MiCheckControlArea+0x202
8fdf85f4 8324a443 85ff02c0 01000000 00000000 nt!MmPurgeSection+0x3ae
8fdf8624 baf3841a 86157e80 00000000 00000000 nt!CcPurgeCacheSection+0xe2
8fdf866c baf384a8 013cc2e0 ef967008 00000001 fastfat!FatForceCacheMiss+0xc2
8fdf868c baf3b6a9 883cc2e0 853ae390 00000001 fastfat!FatPurgeReferencedFileObjects+0x36
8fdf87e0 baf3c3bc 883cc2e0 86157008 00000000 fastfat!FatVerifyVolume+0x52b
8fdf87f8 baf3c478 883cc2e0 86157008 3569478c fastfat!FatCommonFileSystemControl+0x2c
8fdf8844 8324bc29 85523140 86157008 86157008 fastfat!FatFsdFileSystemControl+0x82
8fdf885c 88f7d20c 886e8838 86157008 00000000 nt!IofCallDriver+0x63
8fdf8880 88f90ce8 8fdf88a0 886e8838 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
8fdf88b8 8324bc29 886e8838 86157008 886e8838 fltmgr!FltpFsControl+0xe8
8fdf88d0 834a6f4b 854f5d70 85523238 88341328 nt!IofCallDriver+0x63
8fdf8910 baf40cce 8727c890 8fdf8901 35694690 nt!IoVerifyVolume+0xde
8fdf8958 baf35360 88341328 854f5d70 8727c890 fastfat!FatPerformVerify+0x70
8fdf89a0 baf2f1b3 88341328 854f5d70 80000016 fastfat!FatProcessException+0x1b6
8fdf89e8 8324bc29 01523140 854f5d70 854f5d70 fastfat!FatFsdCreate+0x83
8fdf8a00 88f7d20c 854f5d70 00000000 854f5fd8 nt!IofCallDriver+0x63
8fdf8a24 88f908c9 8fdf8a44 886e8838 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
8fdf8a70 8324bc29 886e8838 8820b988 87ed5094 fltmgr!FltpCreate+0x2db
8fdf8a88 8345c447 a034a0d6 8fdf8c30 00000000 nt!IofCallDriver+0x63
8fdf8b60 8343bc4e 8727c890 a50bbeb0 862acbd8 nt!IopParseDevice+0xed7
8fdf8bdc 8344c060 00000000 8fdf8c30 00000040 nt!ObpLookupObjectName+0x4fa
8fdf8c38 83442b3e 013af67c 850bbeb0 b8347801 nt!ObOpenObjectByName+0x165
8fdf8cb4 834663c4 013af6d8 80100080 013af67c nt!IopCreateFile+0x673
8fdf8d00 832528fa 013af6d8 80100080 013af67c nt!NtCreateFile+0x34
8fdf8d00 779d7094 013af6d8 80100080 013af67c nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
013af6e0 00000000 00000000 00000000 00000000 0x779d7094


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExfReleaseRundownProtection+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f7f43

STACK_COMMAND:  .cxr 0xffffffff8fdf7d80 ; kb

FAILURE_BUCKET_ID:  0x23_nt!ExfReleaseRundownProtection+0

BUCKET_ID:  0x23_nt!ExfReleaseRundownProtection+0

Followup: MachineOwner
---------
Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Hard drive test both short and long with: Also the DOS version of:Daemon Tools:

Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerPerform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Reduce items at start-up. Nothing except anti-virus is required:
My System SpecsSystem Spec
.

04 Jan 2013   #4
udunnome

Windows 7 Home Premium 32 bit
 
 

Thanks for the suggestions! I have already tried some of them, but others I hadn't even thought of. Here's a screenshot from CrystalDiskInfo. I have more than enough available space, so that's not the problem. I'll try out some of your suggestions. Thank you guys.
My System SpecsSystem Spec
04 Jan 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I can't see no image
My System SpecsSystem Spec
04 Jan 2013   #6
udunnome

Windows 7 Home Premium 32 bit
 
 

Oops.
My System SpecsSystem Spec
04 Jan 2013   #7
udunnome

Windows 7 Home Premium 32 bit
 
 

And here are system specs:



Computer
Model : BioStar TA785GE 128M To Be Filled By O.E.M.
Serial Number : None
Chassis : BioStar Desktop
Mainboard : BioStar TA785GE 128M
Package : Socket AM2/ASB1
Serial Number : None
BIOS : AMI (OEM) 080015 07/01/2010
Total Memory : 2GB

Processors
Processor : AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2C 3.1GHz, 3.1GHz IMC, 2x 512kB L2)

Chipset
Memory Controller : AMD RS780/880 Host Bridge 2x 1GHz (2GHz), 2GB 400MHz 64-bit

Memory Module(s)
Memory Module : Crucial BL12864AA80A8FE5 1GB DIMM DDR2 PC2-8000U DDR2-1000 (5-5-5-18 3-23-6-3)
Memory Module : Crucial BL12864AA80A8FE5 1GB DIMM DDR2 PC2-8000U DDR2-1000 (5-5-5-18 3-23-6-3)

Video System
Video Adapter : AMD Radeon HD 6670 (400 SM5.0 800MHz, 1GB DDR3 1.6GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 6670 (480SP 6C 800MHz, 1GB DDR3 1.6GHz 128-bit)
Compute Shader Processor : AMD Radeon HD 6670 (400SP 800MHz, 1GB DDR3 1.6GHz 128-bit)

Storage Devices
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
WDC WD1502FAEX-007BA0 (1.5TB, SATA600, 3.5", 7200rpm) : 1TB (F:)
Generic STORAGE DEVICE (USB2) : N/A (H:)
HP Officejet 6500 E (USB2) : N/A (K:)
TSSTcorp CDDVDW SH-S203B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
_NEC DVD+/-RW ND-3650A (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
Hard Disk (C:) : 932GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Data (F:) : 1TB (NTFS) @ WDC WD1502FAEX-007BA0 (1.5TB, SATA600, 3.5", 7200rpm)
Removable Drive (H:) : N/A @ Generic STORAGE DEVICE (USB2)
Removable Drive (K:) : N/A @ HP Officejet 6500 E (USB2)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-S203B (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (E:) : N/A @ _NEC DVD+/-RW ND-3650A (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Biostar Microtech IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : Biostar Microtech SB700/800 LPC host controller
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : Biostar Microtech IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi Realtek 662 High Definition Audio
Audio Device : Giga-Byte Turks HDMI Audio [Radeon HD 6000 Series]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : Biostar Microtech SB700/800 SATA Controller [IDE mode]
Disk Controller : Biostar Microtech SB700/800 IDE
USB Controller 1 : Biostar Microtech SB700/800 USB OHCI0 Controller
USB Controller 2 : Biostar Microtech SB700/800 USB OHCI1 Controller
USB Controller 3 : Biostar Microtech SB700/800 USB EHCI Controller
USB Controller 4 : Biostar Microtech SB700/800 USB OHCI0 Controller
USB Controller 5 : Biostar Microtech SB700/800 USB OHCI1 Controller
USB Controller 6 : Biostar Microtech SB700/800 USB EHCI Controller
USB Controller 7 : Biostar Microtech SB700/800 USB OHCI2 Controller
SMBus/i2c Controller 1 : ATI SB700 SMBus

Printers and Faxes
Printer : PDF995 Printer Driver (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Officejet 6500 E709n Series fax (200x200, USB, Colour)
Printer : HP Officejet 6500 E709n Series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MG5200 series Printer (USB, Colour)

Scanners and Cameras
Scanner : Hewlett-Packard Officejet 6500 E709n (Scanner, 4800x4800, USB)

Peripherals

Network Services
Network Adapter : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) (Ethernet)
Wireless Adapter : D-Link DWA-125 Wireless N 150 USB Adapter(rev.A2) (802.11g (ERP), AES-CCMP, 150Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 5.5
My System SpecsSystem Spec
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