Problem Event Name: BlueScreen

kumarch · 04 Jan 2013

Hi Experts,

Please help me in resolving the following problem.

I got this problem earlier also. Please look into this and advise what action needs to be taken to fix the issue.

I am worrying about the problem and provide the resolutin ASAP.

I appreciate your efforts in resolving the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80048264E0
BCP2: FFFFF88003E3DCB0
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\010413-48765-01.dmp
C:\Users\admin\AppData\Local\Temp\WER-110729-0.sysdata.xml
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Regards,
Kumar

Dsprague · 04 Jan 2013

Its your graphics driver:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80048264e0, fffff88003e3dcb0, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------

you can update your drivers here

kumarch · 04 Jan 2013

Thanks for the quick reply and appreciate your help.

Will there is any problem to my system with this bug if i won't update graphics drivers?
if we update the drivers, will the same problem persists later?
can you pls answer my queries.

Dsprague · 04 Jan 2013

Updating your driver should eliminate the problem but I will advise you to leave this thread open for about a week and if you don't have any problems with in a weak mark it as solved