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Windows 7: Random BSOD while laptop is idle

04 Feb 2013   #21
Warsaw

Windows 7 Home 64-bit
 
 

hello again.

so i have reinstalled the drivers and had not had another bsod until now. this time the bug check string is "driver_irql_not_less_or_equal". Here is the new minidump file for the bsod.


My System SpecsSystem Spec
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04 Feb 2013   #22
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is this a laptop or a desktop?
Warranty status?
My System SpecsSystem Spec
04 Feb 2013   #23
Warsaw

Windows 7 Home 64-bit
 
 

its a laptop, asus n56vz, and is within warranty. why?
My System SpecsSystem Spec
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04 Feb 2013   #24
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well I just thought the problem may be somewhere in the hardware of the system.

Anyway, please enable driver verifier of 24 hours and send us the reports.
My System SpecsSystem Spec
04 Feb 2013   #25
Warsaw

Windows 7 Home 64-bit
 
 

ok

btw, how can i know if the problem is hardware related?
My System SpecsSystem Spec
04 Feb 2013   #26
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Like..your BSOD-s come back after weeks of being stable so there must be something wrong cause we know that you've made the changes/removed the problematic software that were listed in this thread earlier.

And verifier puts stress on bad drivers forcing them to throw a BSOD. If we manage to get those drivers sorted and disable verifier, we hope for no more BSODs. If verifier does not bring BSOD the problem is somewhere within hardware. It may take a while to find out which part of the hardware. So if it's hardware in your case, we'll have to use your warranty.

Do you want to continue diagnosing with verifier or perform a clean install of windows? Here's the link to the tutorial in case you wish to.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
04 Feb 2013   #27
Warsaw

Windows 7 Home 64-bit
 
 

ill see if the verifier would get something in 24 hours. if not then ill contact asus and see if i can use the warranty and have it repaired at no cost. otherwise, ill just reinstall windows 7. i already downloaded the iso a few weeks ago just in case.
My System SpecsSystem Spec
04 Feb 2013   #28
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright..cool
My System SpecsSystem Spec
08 Feb 2013   #29
Warsaw

Windows 7 Home 64-bit
 
 

ok, verifier didnt get anything. i called asus tech support and they gave me drivers for the nvidia and intel gpus and told me that the problem (bsod code 9f) is the logitech mouse driver. i updated the gpu drivers and the logitech drivers...but still got bsod when the computer is in idle/sleep mode.

i think im going to go with a clean install of windows 7 and see if that fixes the problem.
My System SpecsSystem Spec
08 Feb 2013   #30
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see. Keep us posted.
My System SpecsSystem Spec
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 Random BSOD while laptop is idle




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