Windows 7: Occasional BSOD's, mystery cause

Tekfreak · 05 Jan 2013

Hey guys,

Just a bit of info behind this-
Over the course of the past year or so, my computer has had random BSODs. It is fairly new too - got it in December 2010. What is starting to concern me is that I got a BSOD today, but I had got one yesterday as well. I'd really appreciate it if anyone would help me with this as I would really like to possible resolve this issue before it gets worse.

Thanks

Please find attached my Diagnostics tool results.

Golden · 05 Jan 2013

Hi,

It looks like you are running a system builder OEM version of Windows 7. Lets start by making sure there aren't any underlying activation issues:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info : Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden

**koolkat77** · 05 Jan 2013

Subscribed for further analysis.

Tekfreak · 05 Jan 2013

Done, here are the results.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TPTTK-Q9Q9X-YJ2DK
Windows Product Key Hash: UvpmsmxcYB///NUAj/4MgHBxVLk=
Windows Product ID: 00359-OEM-8703235-39748
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {9718E6D2-5554-4BF4-87D3-B456B8414E9F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9718E6D2-5554-4BF4-87D3-B456B8414E9F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YJ2DK</PKey><PID>00359-OEM-8703235-39748</PID><PIDType>3</PIDType><SID>S-1-5-21-2029976630-4135676752-2065076812</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS><HWID>E2B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-032-339748-02-3081-7600.0000-3382010
Installation ID: 012956856580493960042900840024996662800851656676366493
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YJ2DK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/01/2013 10:16:10 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:18:2012 19:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAQACAAAABAABAAEAln0g+HxFJFssOGzpwo/WB5DhIG0ICIj/jn5cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  EUDS            GBT           
  MATS            GBT           
  TAMG            GBT           GBT   B0
  SSDT            INTEL        PPM RCM

Golden · 05 Jan 2013

Thanks - I dont see any issues with the activation at all.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006a6ce30, fffff80000ba2748, fffffa800a5f0b10}

Unable to load image \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner

When was the last time you updated your VirtualBox installation?

Tekfreak · 05 Jan 2013

Good question there Golden - since I don't use it that often I don't bother to update it... just me being lazy :P
Anyway, if it helps, here is the version I am currently running- Version 4.0.0 r69151

Golden · 05 Jan 2013

That is very old - the latest is V4.2.6
https://www.virtualbox.org/wiki/Downloads

I suggest uninstalling the old version......but......before installing the latest version, run your system without VBox to see if it is stable. - that will help determine if it was the cause of the BSOD.

Tekfreak · 05 Jan 2013

I will give it a shot

Another question - I have a Virtual Windows XP setup which I use in VirtualBox occasionally, if I uninstall it will my XP setup be gone as well?
Also, since these BSODs only happen occasionally, if I followed with your steps and marked the issue as solved but it started happening again, should I start a new thread or continue with this one?
One last question - apart from the VirtualBox installation, is there anything else that may be of interest which may trigger these BSODs?

Thank you

Golden · 05 Jan 2013

Hi,

Just leave this thread open - it doesn't matter if its several weeks - then post back when you want. Its not a problem.

I can't see other reasons for a BSOD at the moment, but I have asked some BSOD experts to have a look at this too - they may well see soemthing I have missed, so do visit back here over the course of the next 2 days to read other replies.

As far as the VirtualXP setup, I can't really say as I have no knowledge of that - but I'll ask someone more knowlegable to have a look at this - please look back here for advice before uninstalling older version of VBox.

Kari · 05 Jan 2013

I would first export the XP virtual machine to an external HD (backup it), uninstall old VirtualBox, install the lates version, copy vm back to it's default location and then create a new virtual machine using existing vhd. If this for some reason does not work, you could always import the backed up virtual machine.

On VirtualBox site they have quite extensive instructions for you on how to export and import virtual machines.

VirtualBox: Importing and exporting virtual machines

Kari

Windows 7: Occasional BSOD's, mystery cause

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