various BSODs mainly when doing video work

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  1. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
       New #1

    various BSODs mainly when doing video work


    Hi,

    my PC

    CPU AMD PhenomII X4 955
    CPU Cooling Noctua C12P SE14
    Mobo Gigabyte 890GX UD3H Bios Version FC
    RAM Slot 1+2: 4GB Corsair PC3-10700H(667MHZ) CML8GX3M2A1600C9
    Slot 3+4 2GB G Skill PC3-10700G(667MHZ) F3-12800CL9-2GBNQ
    HDD Samsung HD103SJ
    SSD Samsung SSD 930 240GB (Systemplatte)
    NT be quiet Straight Power 580W ATX 2.3 (E7-CM-580W/BN122)
    Graka ATI Sapphire 5770 Vapor-X
    DVD-Brenner
    OS Win 7 64bit Home Prem SB Edition

    shows BSODs for months now and I am lost on what to do about it:

    The BLuescreens mainly show when working on Videos (esp. Avidemux but also Magix Video Deluxe 2013 plus) and when working with Photoshop CS6. The errors might have occurred first time after changing to the SSD mentioned above (old SSD was too small). Except for that information, I do not see any "pattern" in the BSODs. Minidumps are regularly saved correctly but sometimes the system simply hangs and does not even show a bluescreen. If a minidump is written it might be corrupt. Full Memorydumps usually are incomplete and do not work with windbg64.

    The things I already tried:

    - Reinstalled Win7 (2x)
    - Update Drivers (esp. Graphic card and USB)
    - Test of RAM (the 2GB ones) via Memtest (several hours) and Windows
    - replace Ram with the 4GB ones (after this did not resolve the issue I added the 2 GB ones just to make use of them without any additional problems (or improvements))
    - removal of graphics card and use of onboard graphics

    Currently I do not get any Buescreens. The system just hangs. Hence, verifier did not help me at all. When starting the ET6 from Gigabyte the Windows hangs (without bluescreen).

    Any ideas what else I can try?

    Thx

    O.
    Last edited by oberfrank; 05 Jan 2013 at 14:29.
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  3. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
    Thread Starter
       New #2

    Other things I tried:

    - I changed to "maimum performance" to avoid any power management
    - removed Gigabyte Tools
    - verifier did not provide additional info - the next bluescreen was a System Exception
    - Prime95 (blended test) worked and increased the temp to about 52C

    did not help.
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  4. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #3

    As far i can see based on the BSOD and the logs.. most of the BSOD is caused by the drivers of Netgear WN111 wireless usb adapter.

    Could you tell me which version of this adapter are you using..

    If possible update the drivers or firmware. If you are using the v2 then go here

    Also try using this adapter on USB 2.0 slot rather than USB 3.0 slot.

    Also try using your Ethernet rather than this adapter for sometime. While you do this make sure you remove the associated software of Netgear as well.

    Let me know
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  6. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
    Thread Starter
       New #4

    Thanks for the reply!

    I am wondering what pointed you to the WN111 but, anyway, I am not using the WN111 and it is currently not plugged in. I removed the driver and ran Glary Utilities and CCleaner to update my registry. Then I started Avidemux as this is the most reliable way to provoke a crash:

    - Windows restarts
    - System Hangs
    - Bluescreen without crash dump
    - bluescreen with crash dump and reference to NTFS.Sys

    Attached is an updated file from the Diagnostics Tools. The additional crashes prior to 12 am are prior to removing the WN111 drivers.

    Any more ideas?

    Thx
    O.
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  7. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #5

    Alright let first rule our the hardwares...

    Please run Crystal Disk and post a snapshot here for each HDD/SSD
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  8. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
    Thread Starter
       New #6

    here you go...
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  10. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #7

    that looks ok... but it would be nice if you use the softwares in English. Sorry i dont speak or read German.

    Please rerun memtest for atleast 6 to 8 for each RAM stick at each RAM slot
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  11. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
    Thread Starter
       New #8

    Attached the english screenshots

    Will do the memtests the next days
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  12. oberfrank
    Posts : 35
    Windows 7 Home Premium 64
    Thread Starter
       New #9

    Memtest is completed. I tested all 4 sticks individually in the respective slot for 7-12 hours. All tests passed with no errors.

    What next?
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  13. centaur78
    Posts : 1,454
    Windows 7 ultimate x64
       New #10

    Ok good...

    Since most of your bsod or hangs happen when you run Avidemux or video related software ... lets now focus on the graphics card.

    Now run this for Techpower to check the bios version of your GPU. Post a snapshot

    The current bios version for your SAPPHIRE VAPOR-X HD 5770 1GB GDDR5 is 1.0. Depending on what you see ... update it .

    Once done ... update your graphics driver for Radeon HD 5770.. (which sapphire uses) to the latest 12.10 version.

    Let me know .
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