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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b

05 Jan 2013   #1
teach2471

Windows 7 Pro 64 bit
 
 
BSOD ntoskrnl.exe+7f1c0

I have an HP Desktop PC, with a dual boot system- Vista Home Premium & Windows 7 Professsional.
I have the OS's installed on different physical hard drives & use the Windows boot manager to select an OS. I am currently getting BSOD(Flashes too quickly to see what it says) each time I attempt to boot into Windows 7.
It begins to load the Windows 7 splash screen, then it reboots, before it gets to the logon screen. It would do this repeatedly, if I select Windows 7 at bootup.
I cannot get into safe mode via Windows 7. I have tried various safe mode options, but all act the same as if I was booting normally into Windows 7(ie, just keeps rebooting itself).
This seemed to have started when I installed some Windows 7 Microsoft Updates in October 2012. I just haven't had the time to revisit this.

I have also tried launching Startup repair and it hasn't found anything.
Just an FYI, I can boot into Vista just fine. If I boot into Vista, I can see the hard drive containing Windows 7 and can access files from that hard drive.
I have found and am able to access the "*.dmp" files from the windows 7 system that are in "Windows\MiniDump".
I have used BlueScreenView and have found the "*.dmp" files, from October, but nothing recent. I'm not sure why it's not capturing them now?

I used BlueScreenView and went into Options/Advanced options and pointed the path to the Windows 7 drive containing the minidump folder.
The most recent Dump File contains:
Bug Check String: SYSTEM_SERVICE_EXCEPTION.
Bug Check Code: 0x0000003b
The Crash Address:BSOD caused by ntoskrnl.exe+7f1c0.

I found 3 other dmp files, that each have a different Bug Check String, but they all have the same Crash Address: ntoskrnl.exe+7f1c0

I'm trying to capture the BSOD information listed in your "BSOD - Posting Instructions".
Is there a way to capture this information, since I can't physically boot into Windows 7? (ie, can I capture it from Vista?).

Is there a way to tell the SF_Diagnostic_Tool to capture that information from the Windows 7 drive(as I can in BlueScreenViewer), as it seems to only capture from the Vista Drive that I'm currently using?

I'm new to the forum and just trying to give as much information, to try and solve this. I appreciate any help.


My System SpecsSystem Spec
.
05 Jan 2013   #2
bagavan

Windows 8 Professional x64
 
 

goto your windows 7 drive
goto windows>dumps

There you will find the dump files

upload them
My System SpecsSystem Spec
07 Jan 2013   #3
teach2471

Windows 7 Pro 64 bit
 
 
Upload dmp files

Here are the files. As I mentioned, I'm not sure why I can't capture any recent dmp files, as it's still occuring.
My System SpecsSystem Spec
.

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 BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b




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